Call Center Software Types
Most frequent questions and answers
A voice broadcasting software allows you to use your mobile number as a customized caller ID, improve your client engagement rate and presence of your brand, send personalized messages to prompt your customers to show their interests on your products by pressing a specific button.
A call tracking software is a type of call center management software that allows a user to track calls back from its webpage to on the web and mobile sources. It provides a unique custom URL tag that permits to show telephone numbers.
A text messaging software Permits non-developers to make virtually any type of text messaging workflow. It Streamlines instant messages by sending particular messages to subscriber segments. Track subscriber patterns and outwardly show the information with responsive subscriber graphing tools.
There are three types of dialer software while we majorly consider predictive and progressive dialer. So overall you can say, a dialer is a kind of call center management software that gives a call center the predicting ability about the callers. It can help you dial a list of phone numbers at once. It reduces the possibility of unanswered calls when no agents are available. The dialer software is one of the advanced software to manage contact centers which is yet to be developed to the highest level after the implementation of AI( Artificial Intelligence).
Automatic call distributor(ACD) is a type of call center management software that ACD helps a contact center to manage the call flow of the center. It can help route calls to the appropriate or skilled agent at your contact center. With ACD, customers can get the right information as well as agents will enhance their training program.
It is a type of call center software, that allows you to connect your telephone networks to your computer. This system can function in both ways like desktop ways and server ways. The integration of the telephone network with a computer can allow call centers to manage their business flawlessly. It is considered as one of the best call center management software to eradicate traditional ways of call center management and encourage advanced methodologies.
Interactive voice response is a type of call center management software that helps customers or callers to route their calls to the appropriate agent. It let the user follow the instructions that are preloaded and choose the right button to speak with the right agent from a specific department. For example- If a customer has to deactivate his service, he dials a toll-free number which instructs him to press a particular button to go to the deactivation department. This not only helps the consumer to get benefitted but also builds a strong trust-bridge between the agent and the customers.