Predictive Dialer
This dialer works following a dialing algorithm that predicts when an agent will be available to attend calls. As it makes call automatically by predicting the situation, it is called the predictive dialer.
Uses – The predictive dialer of Sip2Dial can be used in large call centers to increase the efficiency of call flow by connecting the callers to the appropriate agents. It is good for B2C calls for example; cold calling, telemarketing or giving an information to a large audience.
Progressive dialer
This dialer works with the indication of the agent whether he/she is available to take the call. Then it follows the database to dial calls automatically.
Uses – The Progressive Dialer of Sip2Dial can be helpful for boosting the productivity of small and medium call centers. It helps in lead generation, Enhancing agent-client relationship and the efficiency of agents.
Preview dialer
This dialer works after the agent selects which calls to be dialed from his/her database. As this dialer has less automatic functions, it is otherwise known as the first level of auto dialers.
Uses – The preview dialer of Sip2Dial is helpful in a B2B lead generation as it let the agent know the caller manually. It is used in contact centers with less call flow but high talk time; for example, B2B calls within a particular company or organization.
