Today, we are in the 21st century and doing enormous development in the field of information and technology. The growing industry of contact centers in this world especially in Asian countries is one of the biggest achievements of technology for us.

Let’s talk about traditional call centers which have gained the attention of many consumer analysts in recent years. Well, a traditional call center generally means a call center where employees sit adjacent to each other and take care of the client business needs. The needs of customers can be random so as the agents who receive their calls in traditional contact centers. In traditional call centers, agents can work from a particular workstation but not from different distant geographical locations.

What is a Virtual Receptionist Software?
Virtual receptionist software is also known as call center software which exactly does what is expected from a receptionist. Generally, a receptionist at a traditional call center or at any private organization answer the call, welcome the caller, and intelligently forward the calls to the right department.

A virtual receptionist software ensures none of the queries of a customer goes unanswered which not only builds a good client-agent relationship but also boosts the brand image. Nowadays there is much advanced virtual receptionist software are available in the market. A good virtual receptionist software can do much more than your expectations. Here are 6 amazing features of Sip2dial’s Virtual Receptionist software/ Call center software that beats traditional call centers.

Call Tracking

Call tracking software is one of the most important features in a virtual receptionist software. It will be able to track all your incoming calls, outgoing calls, missed calls, calls made to each department and more. It is a must-have feature for every call center software as it helps companies to know their customers’ needs and communicate them well. Unfortunately, traditional call centers don’t have this facility due to lack of virtual receptionist software.

Call Recording

Today most call center software includes call recording as an essential feature for contact center business. In traditional call centers there are call recording options but not as much advanced as modern call centers where virtual receptionist software plays the most important role. Call recording feature must be advanced in order to record clearly all the customer’s conversations including missed calls. This can help improve the quality of conversation at contact centers and also allow senior agents to train junior representatives as per the desires of the customer.

IVR

Interactive voice response is another amazing feature that gives virtual receptionist software an edge over traditional call centers. Your IVR can make your brand shine by letting the customer know that you give priority to your customers more than anything else. Interactive voice response (IVR) system helps you route your customers to the right agent or department. It helps them get real-time information about services and products of yours. Therefore IVR is considered as one of the most important features in virtual receptionist software.

Spam Blocking

Spam blocking means to block fraud or irrelevant calls that increase the talk time rate of your agents. It helps you distinguish the most important customers of yours. You can easily know which customer needs help and give them appropriate solutions. Spam blocking feature is a basic yet must-have features for call center software.

Conclusion

Virtual receptionist software has become a part of call centers nowadays. You can also use this to fulfill your private needs as well. But generally for start-up businesses, it is a great tool to build a solid customer base.

Generally, a Call Center Software is used to help call center agents manage their callers and to access the relevant information of customers. Today call center support software represents a broad term where customer relationship management and hassle-free contact center business comes as the basic functions of it.

Cloud Call Center Software

There are different types of contact center software are there but Cloud Call Center Software is the most advanced form of them. It’s hosting is done online and can be accessed through an installed application either on mobile or Computer. In this article, we will discuss some great advantages of it and try to figure out why you should choose it.

1. Cost Saving– Unlike Traditional call centers, cloud-based contact centers are easy to set up as zero infrastructure is needed to start them up. If you are looking for a call center support software, you must go to cloud-based contact center software to save your money and time.
2. Scalable and Flexible– It is better than traditional call center support software in case of managing your business freely. It lets you scale up and down your business as per your requirements.
3. Enhanced Security– It is a great option nowadays to prevent cyber threats. They keep the information of customers, agents, and other important data protected which allows contact centers to take less stress on security-related concerns.
4. Agent Management– It is the best way to manage your agents as it let your agents get connected in real time sitting at remote places. Today most of the contact centers are using cloud call center software for the better management of their company.
5. Homely Feeling– There is no need for extra hardware’s to install with cloud call center software which makes it feel like home for an entrepreneur.

To know more visit www.sip2dial.com or call us at +1-631-601-0884(Skype: muntycse) today.

Sip2dial offers best call center support software that helps you win more customers, and offer fast, helpful customer service across every channel, without capital investment.
Call center software (or contact center software) lets telephone calls from your clients and clients achieve your operators for client administration, arrangements, and deals. In the outbound contact demonstrate, it is the place your operators put calls to planned clients.

Good customer experience is the main goal of every contact center. Every call is important, and a strong technology platform provides your agents with the tools they need to make a favorable impression.

Contact center software does more than making phone calls and allows live interaction. It includes integration with information resources so that agents in the call center can quickly access and provide solutions to customer problems. Software and technology can upgrade the call center to an online communication channel that is second only to a storefront presence. Interactive voice response (IVR) allows customers to navigate and self-qualify, up to the point where a live agent can take over the phone call.

So if you are looking for best call center Support software, I have mentioned the unique one for you. If you want to know more ask your questions in the comments section below. Also, share this post and let others know what’s happening around and what’s new is coming up every day!