Receptionist Software: Get Here Free Virtual Receptionist Software

In call centers when we talk about a receptionist, it refers to a human agent or a programmed device. In today’s world, virtual receptionist software is being used by most call centers. Handling customers and their issues today requires professionalism and alertness. For human agents, it is very difficult to bring a hundred percent perfection.

Call centers require intuitiveness and perfection to give their customers a good experience and quality service. Therefore they also need to be available every time. In this blog, we will discuss Sip2Dial’s receptionist software and how it can help enterprises to give the right solutions to their customers at the right time.

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What Is Virtual Receptionist Software?

Virtual receptionist software is a software system that receives calls, texts web content automatically. It is a form of artificial intelligence. Generally, the interactive voice response (IVR) system is regarded as the prime virtual receptionist software but there is other software that also does the same. In the future, we might see AI-powered systems in contact centers to take the calls of customers.

IVR Recording Software

How Sip2Dial’s Receptionist Software Helps Call Centers?

1. Receiving All Phone Calls

Sip2Dial’s Virtual receptionist software is useful in overseeing calls for organizations. These days’ organizations are conveying receptionist software to not release any of their guests without getting any reaction. Virtual receptionist software with A.I can be amazingly critical later on.

2. Empowering Web Chat

Sip2Dial’s receptionist software isn’t constrained to calls just yet online communications too. At the point when clients connect through a site and look for cooperation from operators by means of live visit, virtual receptionist software keeps them occupied by profiting them required data.

3. Helping In Agent Training

Virtual receptionist software can keep the recorded information on customer and agent interaction. This encourages call centers to prepare their specialists by profiting them the pre-recorded calls of senior administrators or supervisors. Pretty much every call centers use pre-recorded calls to prepare their specialists these days.

Receptionist Software

Sip2Dial’s Receptionist Software Features

A. Call Tracking

A live agent should have the capacity to follow every single approaching call, active calls, missed calls, calls made to every division. It will enable you to realize your clients better and offer them superior involvement as far as what they’re hoping to accomplish from the call.

B. Call Recording

All client discussions, including missed calls, ought to be recorded for close observing of procedures and delegates. The recorded calls are important for agents to know their mistakes and accomplishments. The call recording feature will also allow call centers to train their new agents.

C. Analytics

Get all applicable call reports, live examination and battle cover a bound together dashboard. See how clients are communicating with your business and settle on better business choices. The Analytics feature of Sip2Dial’s virtual receptionist software allows you to see the daily achievements of your call center.

Virtual Receptionist Software

Get Here Sip2Dial’s Receptionist Software For Free

Sip2Dial’s receptionist software is equipped with advanced feature and intuitive interface. You can easily register with us for a 30 days free trial of our software.

Free Voice Broadcasting Software – Get Here Free Voice Broadcasting Software

Today voice broadcasting is used by most businesses for promoting their brands. It is a process that allows businesses to broadcast bulk pre-recorded calls to hundreds of recipients at once. The tool that is used to execute this process is known as voice broadcasting software.

There is numerous voice broadcasting service providers available today across the world. For a start-up call center it becomes difficult to choose the right voice broadcasting software with advanced features. In this blog we will discuss on the features of Sip2Dial’s free Voice broadcasting software.

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Get The Best Features Of Sip2Dial’s Free Voice Broadcasting Software

Transfer Calls To Right Agents

This feature allows users to make their agents attend those calls that they have expertise. This feature allows callers to be transferred to the right agent if they feel it necessary to have a conversation with a live agent. This is one of the most important features of voice broadcasting software.

Features Of Broadcasting Software

Data Import & Filtering

The data import and filtering feature of Sip2Dial’s voice broadcasting software allows users to import their data from other devices and filter it as per their requirements. For example, you can use the data import feature to get the phone numbers of customers and filter it on the basis of the ages or activities of customers.

Customized Caller ID

The customized caller ID feature of Sip2Dial’s voice broadcasting software, allows users to manage their customers effectively. Customized caller ID allows you to give a name to a phone number so that it can be displayed on your dialed list. For example, when you type ‘X’, the number of X will be displayed on the screen and you will be able to dial the number easily.

Integration With Mobile

Applications

Sip2Dial’s voice blast software is mobile friendly and designed in such a way that it is compatible with various mobile and PC based applications. This feature allows users to access various data on their mobile and computers. Users can use this data for various purposes like knowing about their customers and their interests.

Voice Blast Software

Personalization Of Messages

The personalization of voice messages enables customers to schedule their messages as per their requirements. With this feature, call centers can track the activities of their customers and broadcast their messages (promotional/informational) to them as per their requirements.

Auto Re-Dial And Re-Send

The auto re-dials and re-sends feature of Sip2Dial’s voice broadcasting software allow users to reach their customers even when they are not ready to answer the calls. For example, you dial a number and it does not respond. In this case, this feature allows you to resend the voice message to your customers automatically.

Voice Broadcasting Software

Multi-Language Support

In call center business, a multi-language feature of broadcasting systems is important. If you see the Indian customers, they are totally diverse on the basis of languages. Therefore this feature can help call centers to target audiences from different geographical regions across the globe.

Report On Callers’ History

The voice broadcasting software of Sip2Dial has the feature of historical reporting. This feature helps call centers view the history of callers. For example, when a caller responds to the voice broadcasting message via IVR system and interacts with the live agent, this will be displayed in the history. Apart from this, all messages that are broadcasted will also be displayed to the user.

Call Management Software – Manage Your Call Here

The secret of every successful business is an effective communication strategy. Business always needs to communicate with the customers, which improve the relationship between the organization and the client. Call management software can help business to gain more success as well as customer base intact.

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Today most of the businesses are using call management software to make the presence in the international market. It allows the business to deal with inbound calls more effectively which result in the growth of productivity. It saves a lot of time of the agent as well as keeps the customer satisfied. Call management software help the business to strengthen the bond between the company and the client. In this article, we will explain about call management software and its features that manage calls of the business.

What Is Call Management Software?

Call management software is a type of cloud-based call center software that businesses use to automate the process of customer support system. Call management software generally works on the internet and there is no requirement of any PBX system. All the telecommunication application, storage, and switching procedure are hosted by the provider and they are working telecommunications applications, switching, and storage is hosted by a third-party and they are working over the public internet. As we know call management system works on the cloud it will protect all the data.

Features Of Call Center Management

1. Interactive Voice Response (IVR)

Today IVR is one of the essential features for a call center business. Every industry has some common interactions which can be automated. With the increased use of mobile customer always looks to manage their own interaction. IVR allows business to automate the routine interaction and save the price of the operating process.

Interactive Voice Response

2. Automatic Call Distributor (ACD)

Automatic call distributor allows business to match and routes the inbound calls to the right location and agent or department. ACD has the ability to process and manages large call volume than the call operator. ACD can be programmed according to the company’s criteria like the response to IVR, daytime, location and other factors.

3. Skill-Based Routing

Generally, the customer always needs the best customer service. Thus they always want their call should send to that agent or department that serves the best service for their problem. Skill-based routing features of call management software allow business to route the call based on skills of the department or authority. As a result, this saves the time of both the customer and the call center. Skill-based routing ensures customers for effective service.

4. Real-Time Monitoring And Analysis

The day-to-day conversation between the call agent and the customer defines the image or reputation of organizations. A good CMS allows call management software for real-time monitoring of inbound and outbound communication. This helps the customer to queue their calls and keep it on the top of the interface. This helps the management team of the call center to easily analyze the usage statistics and performance with the help of the call management software. This allows the business to trail the performance of inbound, outbound as well as extension-to-extension calls.

Call Center Monitoring

5. Call Recording Software

The call recording software helps the business to reduce the use of manpower that needed for call monitoring performance. Call recording software allows call operator to monitor the call in real-time. Without call recording software, business needs to double its staff for call monitoring.

Sip2Dial’s Call Management Software

Sip2Dial provides call management software solution to the business who wants to set up their call center for their customer service. It helps the business to manage their all inbound and outbound calls automatically. Sip2Dial offers budget-friendly call management software that helps the small business and startup companies to run their call center with the advanced features. It allows the business to create their brand image with the effective customer support service.

IVR System: Get The Best IVR Services For Your Business

Interactive Voice Response (IVR) is also known as the initial version of Artificial Intelligence. It is an automated cloud-based telephony system that is used to interact with consumers and give t pre-installed solutions or information.

Today enterprises are utilizing the IVR system to increase the productivity of their businesses. From E-commerce sectors to IT industries all are using IVR to increase their customer satisfaction rate.

According to many surveys, it has been found that about 56% of consumers purchase things on the basis of how they are treated by their service/product providers. In this blog, we will go through various sectors and see how Sip2Dial’s IVR system is helping their businesses.

The E-Commerce Sector

Sip2Dial provides best Interactive voice response (IVR) system that is used by E-commerce websites to manage their leads. The IVR system acts as virtual receptionist software which interacts with customers when they seek information about any product or order in E-commerce websites. The IVR system can offer chat system as well as conversation facility when customers make calls. E-commerce websites can use it to offer customers a good experience.

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The Education Sector

There are many educational institutes that use interactive voice response system to offer their students the convenience to interact with them. For example: A student calls to a university to know about their policies and educational syllabus, he can be easily addressed by the IVR system. For government organizations, the IVR system can help manage multiple educational institutions from one single call center. When we talk about India, IVR systems can be extremely helpful in the education sector.

IVR Servcice Provider

The Medical Sector

Big hospitals often face difficulties to manage their patients, staffs, and appointments of new patients. Interactive voice response system from Sip2Dial can help these hospitals to manage their staff doctors, nurses, and patients without hassles. The IVR system does not need any costly hardware deployment but can be used with your existing PC and mobile. It will help the medical sector remain 24*7 available for the admission of patients. Without employing human employees, Hospitals can install all the informational data of their organization in the cloud-hosted IVR system. This will help the callers to know about everything they want to know about a specific disease, its treatment, and cost. With cloud-based IVR system, the data will remain protected from any natural or artificial disasters.

Media & Entertainment Sector

The most important sector is the IT sector in India. According to media management experts, India can become a major IT hub in the world till 2030. Nowadays many advanced technologies are being utilized in the IT sector but the IT sector is not limited to software business only. Media houses and entertainment mediums also come under the IT sector where IVR system is being used to manage the target audience for their feedback, reviews, and suggestions.

Automated IVR Service

Start-Up Enterprises

About 60% population of India is young and these young people are eager to set up their own businesses. Therefore the IVR system can also be a good tool for start-up businesses. The IVR system can help start-up businesses ensure that they don’t miss any of their customers from the beginning and address everyone with the help of audio, visual and web-based IVR system. Another important aspect is that Sip2Dial’s IVR system is cloud-hosted which not only saves the money of small businesses but also protect their private data in case any debacle occurs.

Basic Features of Sip2Dial’s IVR System

1. Fax To Email:

Sip2Dial’s IVR system has the Fax to Mail feature. This feature allows businesses to send and receive faxes on their Email-ID.

2. Out Dial Capability:

Sip2Dial’s IVR framework permits call centers to call their clients. The progressed out dial ability highlight of Sip2Dial’s IVR gives you the alternative to pick on the off chance that your clients are occupied or not answering the call.

3. Launch Program:

Our IVR is equipped for running another program or call inside IVR when you wish. This component can be utilized in a few pragmatic routes including running notepad, virus scan, and disc defragmentation and back up.

4. Web-Based Reporting:

The web-based reporting has an easy to use interface which empowers you to the diagrams of calls hourly to the yearly premise. From this feature, you will have the capacity to send solicitations to clients. You can undoubtedly set the time zone, make the outline report and view every one of the subtleties of your buyers right away.

IVR System

5. High Call Flows:

The most astonishing feature of the IVR system is to make high call streams. IVR Scripts can be initiated in perspective of the Access Number (DID) or Mailbox Number Dialled. The more DID or letterbox number you have, you will get diverse call streams for each number.

6. Touch Tone Detection:

Touchtone detection feature of IVR framework enables organizations to let their clients pick a rundown from a showed menu which enables Customers to look over a rundown of choices like entering the pin code, OTP (one-time password) and so forth.

7. Call Transferring:

Call transfer is one of the main features of an IVR system. It allows customers to talk with the appropriate agent whenever they wish. When all agents in a call center remain occupied, the IVR system transfers the calls to another branch of the call center.

Get Here Sip2Dial’s Best Interactive Voice Response (IVR) System

You don’t have to buy expensive equipment. A very little speculation is required too. When you register with us, our specialists will complete a little overview. What’s more, inside a couple of minutes you will have the capacity to introduce our call center software. It is uniquely intended to help new companies and little undertakings. So what are you sitting tight for? Agree to accept A Free Trial of our call center software today!

Virtual Receptionist Software – Get Here The Best Virtual Receptionist Software For Your Call Center Business

Basically, virtual receptionist software means a kind of software system that is used to receive the incoming calls of customers. Virtual receptionist software is also known as cloud-based IVR system.

Nowadays businesses prefer to deploy virtual receptionist software systems to reduce human workforce and increase the productivity of their business. In this Article, we will try to know the features and uses of Sip2Dial’s virtual receptionist software.

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Features of Virtual Receptionist Software

1. Voice Recognition

Sip2Dial’s virtual receptionist software has a voice recognition feature. It is one of the most important features in an IVR system. This feature allows call centers to provide their clients with the good experience and convenience in raising their issues. The voice recognition feature is capable of recognizing words, letters, numbers, and names. The pre-installed programming of the IVR let the customer easily press a computerized instruction to know about certain products or services.

Cloud Based IVR

2. Database Access

Sip2Dial’s virtual receptionist software has the ability to access through various databases. This is an important feature which allows companies to address various issues of their consumers by allowing their users to interact with multiple databases such as Microsoft Word, Microsoft Excel etc.

3. Voice Messaging

The virtual receptionist software from Sip2Dial has voice messaging feature that allows callers to leave messages so that they can be contacted for their issues. The interactive voice response (IVR) system keeps these data in an organized manner.

IVR System

4. Voice To Email

Sip2Dial’s virtual receptionist software is equipped for conveying a voice message to any predefined Email address. Clients can see these messages via their PCs, mobiles, and smartphones.

5. Fax To Email

Sip2Dial’s virtual receptionist software has Fax to Email feature. This feature enables its clients to get and send faxes. It enables you to get faxes on your email ID thus you can get to it from anywhere.

6. Out Dial Capability

The out dial capability feature permits call centers outbound calling call their clients. The progressed out dial capacity feature of Sip2Dial’s IVR gives you a various alternatives. You can pick the alternative to dial to the customer when all your agents are busy in taking other calls.

User Friendly IVR System

7. Dispatch Program

The dispatch program feature is fit for running another program or call inside IVR when you wish. This feature can be utilized in a few down to earth courses including running scratch pad, virus scan; disk fragmentation and back up.

8. Online Reporting

The web-based reporting feature has an easy to understand interface which empowers you to observe the caller’s data statistics. You can easily see the history and recording of your callers in an organized way through this feature. This feature can help contact centers to understand their customers and improve the quality of their products and services.

9. High Call Flows

This feature of Sip2Dial’s IVR system allows companies to manage high call flows. Contact centers often face peak hours where hundreds of calls come and the high call flow feature helps call centers to organize those calls in a fragmented manner. For each voice mailbox number specific executives or departments will be there to address those calls on specific issues.

10. Touch Tone Detection

Touchtone recognition feature in virtual receptionist software enables Customers to browse a rundown of determinations like entering the stick code, enter the one-time password and so forth. Sip2Dial’s touch-tone detection feature is fast and easy to use which encourages contact centers to authenticate their clients.

Free IVR Services

11. Call Transferring

Sip2Dial’s virtual receptionist software has the call transferring feature that allows callers to interact with appropriate agents, senior executives, and managers without hassles. For example, sometimes customers don’t get satisfied with agent’s assurance or clarifications. They wish to talk with any senior executive. Here the call transferring feature helps contact centers to transfer the calls of their customers to the right department/agent.

How Virtual Receptionist Software Is Helping Businesses Across The Globe

A. Answering All Phone Calls

Virtual receptionist software is helpful in managing calls for businesses. Nowadays businesses are deploying virtual receptionist software to not let any of their callers go without getting any response. Virtual receptionist software with A.I can be extremely crucial in the future.

B. Enabling Web Chat

Virtual receptionist software is not limited to calls only but online interactions as well. When customers engage through a website and seek interactions from agents via live chat, virtual receptionist software keeps them busy by availing them required information.

IVR Recording

C. Allowing Scheduled Meetings

Virtual receptionist software easily detects when an agent will be free to take calls. This means you can easily schedule your appointments with your clients or executives.

D. Helping In Agent Training

Virtual receptionist software can keep the recorded data of client-agent interaction. This helps call centers to train their agents by availing them the pre-recorded calls of senior executives or managers. Almost every call centers use pre-recorded calls to train their agents nowadays.

E. Helping E-commerce Sectors

The E-commerce sector is one of the biggest market-places nowadays. Virtual receptionist software allows E-commerce stores to manage their customers’ orders in an organized way. From proceeding orders to order cancellation and refund is initiated by virtual receptionist systems.

IVR Solutions

F. Reducing Monthly Cost

The virtual receptionist software is hosted on the cloud. Therefore it does not require any bulky hardware deployment. It also helps businesses not to spend extra money on hiring human employees for addressing their clients 24*7.

G. Converting Generated Leads

If a customer is interested in your product, he needs to be addressed by you about your services, pricing structure, and policies. But it is not possible for a business to remain available every time to take calls of their customers. Hence IVR system can do a great job here by providing the customer what he needs to know.

Get Sip2Dial’s Best Virtual Receptionist Software

If you want virtual receptionist software for your business, we can give you the best cloud-based IVR systems here. We are a leading cloud-based call center software provider in India. Our IVR system has all the aforesaid features in it. Our virtual IVR system can help you, monitor, track and record the calls from your consumers. Under a budget-friendly pricing structure, we provide you the most advanced virtual receptionist software.

Sip2Dial IVR System