Day: August 4, 2018

Why Cloud Call Center Software Should Be Used In The Defense Sector.

Cloud call center software is a type of call center software that uses the cloud to store its data and it is directly integrated into the cloud. Cloud call center software is the most advanced call center software till now to be used by contact centers and other small businesses.

In this world of information and technology, call center software has become a major key player in various fields like education, health, infrastructure and other social sectors. In this article, we will discuss why cloud call center software should be a part of the defense sector globally.

Here Are Top 5 Reasons That Make Cloud Call Center Software A Good Option For The Defense Sector.

1. Easy to deploy

In the defense sector, it is always important to do things fast. The simpler the inventories will be, the more effectively the army men will utilize them. Cloud-based call center software can be a good medium of long distance and flexible communication in the defense sector. Cloud Call Center Software requires no extra and bulky hardware hence it is a cakewalk for army boys to deploy. It can be easily deployed with the existing computer which can be easy for operating.

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2. Secure

The most important thing for the defense sector is security. With cloud-based call center software, defense sector can be assured of encrypted data. Cloud call center software requires IP based communication and stores all its data on the cloud which can be easily accessed from anywhere. The thing about cloud-based call center software is that it is disaster free which means, it can work well in extreme environmental conditions.

3. Scalable

In the defense sector, ups and downs are common. Nobody can really say when troops will be deployed or withdrawn as it depends on the situation. Cloud-based call center software can be very useful in these conditions. It is highly scalable which means it can be deployed being compatible with various economic requirements.

4. Customizable

Cloud-based call center software has various advanced features like call routing, call recording, analysis of client data and much more. In the defense sector, there are different groups or brigades and different ranks as well. Depending on the choices of groups, the features of cloud call center software can be customized.

5. Value for money

It is a fact that army men are respected across the world. So money is not really a concern while discussing their well-being. Cloud-based call center software requires no costly hardware but an IP phone or computer. The monthly calling cost is lesser than traditional phones in cloud-based IP phones as well.

Finally

In this article, we tried to discuss how cloud call center software can be utilized in the defense sector. There are many areas in the cloud call center software which needs to improve especially since it needs to be more secure and hack-proof. No country would ever like to deploy a weak communication platform in its defense sector, so there must be a debate on how we modernize our army men with modern information & technology.

Top 5 Advantages Of Interactive Voice Response(IVR) For Your Call Center In 2018.

Interactive Voice Response(IVR), is a type of call center software that basically computerizes communications with client calls. It is used to create pre-recorded sounds which help customers in getting the right procedure to attend the appropriate agent.




Interactive voice response is mostly used in call centers, banking sectors, and many private organizations. It can be otherwise called as most affordable robots in common languages. There are some misconceptions about this technology like it is an auto attendant etc. Actually, the core idea behind this technology is to take the input from the customer and process immediate output.

In this article, we will discuss top 5 advantages of interactive voice response system for your call center in 2018. Here is the list of top 5 advantages of IVR, check it below!

1. It Increases Call Capacity.

If you are a start-up call center, you can use Interactive Voice Response or IVR to direct callers to your agents. This technology can help your call center to increase its call capacity especially inbound calls. When customers will listen to the pre-recorded instructions, they can easily select the right department to solve their problems or give them the right information’s. In another way, I can say, IVR system can build a solid trust-bridge among customers and call centers. This will automatically bring more traffic to your call center.

2. It Saves Answering Talk Time

IVR technology can help your call center in saving the answering talk time of your clients. Well, it is a good thing for a newly created call center which entirely provides solutions to clients. Frontend IVR technology can be used to direct customers as they wish which means if they want to talk with the R&D department, it instantly redirects them to the right agent in this department. It reduces the answering talk time of your agents as they only answer on the topic that they are experienced in.



3. It Solves Issues Before The Agent

IVR technology is capable of solving different issues of customers before the call is directed to the agent. It means, when a customer wants to know about a particular product and calls on your toll-free number, he can listen to a prompted computer voice that will give him all the information. This not only saves the time of your agent but also gives the customer instant solution

4. It Is Cost Saving

IVR system does not require any extra hardware installation and can easily be set up on your existing computer. If you are a start-up call center, you may like this characteristic of IVR system which eliminates your additional cost. There can be more examples like if you have a few agents in your small inbound call center, you can easily set up the IVR to redirect calls as you want. This will lessen the work burden and save the extra cost of your call center.

5. Highly Customizable

IVR technology is highly customizable as per the needs of various businesses. It generally uses pre-recorded voice to guide customers to get redirected to the right agent in call centers. If a bookstore wants to sell its books, it can customize the IVR as per its needs so as a computer selling the shop. If your target audience is Japanese, then you can customize the IVR to speak in the Japanese language. It can be called the most inexpensive robot or the primary stage of artificial intelligence.

Bottom Line

In this article, we tried to bring you the top 5 advantages of IVR system for your call center in 2018. We know there can be more advantages but we only wanted to point out the major advantages of IVR. If you like this article or you find it informative; you can visit our IVR Product Page for more information about IVR.