Interactive Voice Response (IVR) is also known as the initial version of Artificial Intelligence. It is an automated cloud-based telephony system that is used to interact with consumers and give t pre-installed solutions or information.
Today enterprises are utilizing the IVR system to increase the productivity of their businesses. From E-commerce sectors to IT industries all are using IVR to increase their customer satisfaction rate.
According to many surveys, it has been found that about 56% of consumers purchase things on the basis of how they are treated by their service/product providers. In this blog, we will go through various sectors and see how Sip2Dial’s IVR system is helping their businesses.
The E-Commerce Sector
Sip2Dial provides best Interactive voice response (IVR) system that is used by E-commerce websites to manage their leads. The IVR system acts as virtual receptionist software which interacts with customers when they seek information about any product or order in E-commerce websites. The IVR system can offer chat system as well as conversation facility when customers make calls. E-commerce websites can use it to offer customers a good experience.
The Education Sector
There are many educational institutes that use interactive voice response system to offer their students the convenience to interact with them. For example: A student calls to a university to know about their policies and educational syllabus, he can be easily addressed by the IVR system. For government organizations, the IVR system can help manage multiple educational institutions from one single call center. When we talk about India, IVR systems can be extremely helpful in the education sector.
The Medical Sector
Big hospitals often face difficulties to manage their patients, staffs, and appointments of new patients. Interactive voice response system from Sip2Dial can help these hospitals to manage their staff doctors, nurses, and patients without hassles. The IVR system does not need any costly hardware deployment but can be used with your existing PC and mobile. It will help the medical sector remain 24*7 available for the admission of patients. Without employing human employees, Hospitals can install all the informational data of their organization in the cloud-hosted IVR system. This will help the callers to know about everything they want to know about a specific disease, its treatment, and cost. With cloud-based IVR system, the data will remain protected from any natural or artificial disasters.
Media & Entertainment Sector
The most important sector is the IT sector in India. According to media management experts, India can become a major IT hub in the world till 2030. Nowadays many advanced technologies are being utilized in the IT sector but the IT sector is not limited to software business only. Media houses and entertainment mediums also come under the IT sector where IVR system is being used to manage the target audience for their feedback, reviews, and suggestions.
About 60% population of India is young and these young people are eager to set up their own businesses. Therefore the IVR system can also be a good tool for start-up businesses. The IVR system can help start-up businesses ensure that they don’t miss any of their customers from the beginning and address everyone with the help of audio, visual and web-based IVR system. Another important aspect is that Sip2Dial’s IVR system is cloud-hosted which not only saves the money of small businesses but also protect their private data in case any debacle occurs.
Basic Features of Sip2Dial’s IVR System
1. Fax To Email:
Sip2Dial’s IVR system has the Fax to Mail feature. This feature allows businesses to send and receive faxes on their Email-ID.
2. Out Dial Capability:
Sip2Dial’s IVR framework permits call centers to call their clients. The progressed out dial ability highlight of Sip2Dial’s IVR gives you the alternative to pick on the off chance that your clients are occupied or not answering the call.
3. Launch Program:
Our IVR is equipped for running another program or call inside IVR when you wish. This component can be utilized in a few pragmatic routes including running notepad, virus scan, and disc defragmentation and back up.
4. Web-Based Reporting:
The web-based reporting has an easy to use interface which empowers you to the diagrams of calls hourly to the yearly premise. From this feature, you will have the capacity to send solicitations to clients. You can undoubtedly set the time zone, make the outline report and view every one of the subtleties of your buyers right away.
5. High Call Flows:
The most astonishing feature of the IVR system is to make high call streams. IVR Scripts can be initiated in perspective of the Access Number (DID) or Mailbox Number Dialled. The more DID or letterbox number you have, you will get diverse call streams for each number.
6. Touch Tone Detection:
Touchtone detection feature of IVR framework enables organizations to let their clients pick a rundown from a showed menu which enables Customers to look over a rundown of choices like entering the pin code, OTP (one-time password) and so forth.
7. Call Transferring:
Call transfer is one of the main features of an IVR system. It allows customers to talk with the appropriate agent whenever they wish. When all agents in a call center remain occupied, the IVR system transfers the calls to another branch of the call center.
Get Here Sip2Dial’s Best Interactive Voice Response (IVR) System
You don’t have to buy expensive equipment. A very little speculation is required too. When you register with us, our specialists will complete a little overview. What’s more, inside a couple of minutes you will have the capacity to introduce our call center software. It is uniquely intended to help new companies and little undertakings. So what are you sitting tight for? Agree to accept A Free Trial of our call center software today!