These days many a lot call center solutions for small business are available across the globe. From technical industries to non-technical vendors, all are using call centers to reach their customers. But due to the growing competition, small businesses are struggling to set up their brands. I mean to say, small call centers are dealing with the hurdles from traditional call center management systems.
Call center software
Call center software is used in call centers to manage the calls and messages interchanged between customers and vendors. It can be distributed into outbound and inbound call center software.
Inbound call center software
Inbound call center software is a type of call center software that only manages inbound calls and messages. These calls are made by customers to the agent with the purpose of problem-solving or getting information on certain products and services.
Examples of Inbound call center software features
- Automatic Call Distributor (ACD)
- Skills-Based Routing
- Customized Call Queues
- Multi-Level IVR
Outbound call center software
Outbound calls are the calls created by agents for customers with the purpose of promoting a product or service. These calls are managed by a software system known as outbound call center software.
Examples of outbound call center software
- Predictive Dialer
- Click to Dial
- Call back schedule
- Local number option
Cloud-based call center software
When you write mobile phones, you actually cover all the phones including smartphones. But smartphones only represent smartphones. Similarly, call center solutions for small business includes cloud-based call center software but cloud-based call center software does not include all types of call center solutions like on premise-based call center solutions. Cloud-based call center software is a type of call center software that is hosted on the cloud. This means it does not require much hardware to function. It is the modern day software system for call center industry.
Call center software open source
Open source software is a type of software system that is free to use, modify and distribute. When call center software is designed on open source frameworks like Asterisk, Freeswitch, Open sips, and webRTC, it can be called as call center software open source.
Call center software free
In this era, even air is not free. So nothing is actually free here. Call center software free literally refers to a free trial of call center software. There are many call center software providers that offer you 30 days or 15 days of the free trial of their call center solutions for small business.
Choosing call center solutions for small business
Nowadays every call center solution uses cloud-based call center software. It’s because the cloud is more effective than on premise-based systems. So it could be a good reason for you to choose call center solutions for small business.
As I mentioned above that most call center solutions are cloud-based, you do not need to invest much in the hardware department. Cloud-based call center software is powerful and is directly linked to the cloud. So whether it is a mobile device or your computer you will reduce your maintenance cost.
The call center solutions for small business are scalable and it is easy to fit into any type of call center business. Here call center solutions for small business mean cloud-based call center software solutions.
Cloud-based call center software has more advanced features than on premise-based call center management system. Features like predictive dialer, skill-based routing, automatic call distributor are the best features that can boost the productivity of your call center.
Call center solutions that are for small businesses must be secure. Therefore cloud-based call center solutions for small business are more secure than traditional telephony systems. Cloud-hosted call center software encrypts the data of your call center which protects your call center from cyber threats. Cloud call center software is virtual that, makes it easy for you to recover from natural disasters.
Cloud-based call center solutions do not require bulky hardware deployment. Therefore you will not get any problems to get authentication certificates from various government procedures. Call center solutions for small business are eco-friendly and helps you take care of the environment.
Call center solutions for small business- Final Thoughts
In this article, we made a discrete analysis of call center solutions for small business. We discussed call center software, distribution of call center software, cloud-based call center software and the benefits of call center solutions for small business. If you find this article helpful, please do not forget to mention your precious comments below in the remark box. This will help us improve our content and the quality of writing.