Category: IVR Service Provider

IVR Services For Mobile: Get The Best IVR Service Here

IVR services for mobile enables you to transform your business call into simple calls. IVR permits PC programs to distinguish voices and contact tones from a phone. It is popular as it can handle a large number of calls and help reduce the budget associated with the customer service.

Usually, large enterprises and call centers use IVR services for mobile to enhance their business communication. Telecom industry is changing its service according to their customer requirement. The telecom customers are also moving towards internet service instead of voice calls. The interaction channel of the customer is changed due to the changing in service.

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What Is IVR Service?

An IVR (Interactive Voice Response) system is an automated phone system that interacts with a caller via pre-recorded or dynamic text-to-speech messages and inputs, via the keypad. IVR enables guests to enter prompts so they’re instantly coordinated to the correct department. IVRS is a versatile insightful voice response system that makes welcome messages or tweaked welcome with the help of TTS or by portable account clearly from their own application.

The IVR Services For Mobile helps to collect the information about the customer and customer needs. It allows you to do multiple tasks in a single time frame. This does not only help the consumer to get benefits but also build a strong trust bridge between the customer and the company.

What Is IVR Software?

IVR software is a software system that permits a computer to communicate with a human being through the use of voice and DTMF tones input via a keypad. It allows the customer to interact with organizations host system with a telephone keypad.

IVR services for mobile can respond with pre-recorded or auto-generated audio to direct users on how to proceed. These systems deployed in the network are managing large call volumes and outbound calling, as IVR software are more intelligent than other predictive dialer systems. Mainly call centers and large businesses use IVR software to make their business communication simple and cost-effective.

Build Your Own IVR System

The IVR System for Mobile is very essential for call centers handling a lot of calls at one time. IVR services for mobile acts as a gateway, separating and classifying client needs according to their menu selection. After which, the software guides them to the right unit and person who are particularly ready to deal with their issues. Since IVRs are intended to deal with enormous call volumes, it can process simultaneous calls, adding to by and large client benefit process streamlining.

You can build up your own IVR system with the help of IVR service provider. It is an easy process to set up your own IVR system. The steps are as follows.

  1. First purchases a PBX system. If you already have a PBX system then you have to open an account first. After signing up go to the number tab and purchase a new number.
  2. After purchasing a number drag and drop an answer on to the PBX system. Then select a phone number.
  3. Next step is setting up the option bars like for sales, for technical support, and for customer service etc.
  4. After you added the menu bar you need to connect them with the menu element.
  5. After you done your setups to the IVR click SAVE. Then you can give a number call.

This is the process you can build your own IVR system for your business communications. Sip2Dial a leading IVR service provider who offers IVR service for mobile help you to build your own IVR services for mobile.

Benefits of Sip2Dial’s IVR Services For Mobile

With the help of Sip2Dial if you build your own IVR service then you can get a number of benefits.

  1. Sip2Dial’s IVR system allows its client to send and receive faxes. It enables you to receive faxes on your mail id.
  2. IVR system allows the call centers to communicate with their customers. It provides you more option to communicate when the customer is not responding to your call.
  3. IVR system is user-friendly software that helps you in a report the call details.
  4. It allows Customers to choose from a list of selections like entering the pin code, enter one time password etc. Sip2Dial’s touch-tone detection feature is quick and user-friendly which helps contact centers to manage their customers.
  5. With Sip2Dial’s IVR system you can transfer call very quickly.

Conclusion

It is very challenging for small businesses as well as large enterprises to decrease the budget for capital investment. So choosing an IVR service for mobile enhances your numerous business communications at a reasonable price is very essential. With this article, we put some information on IVR services on mobile.

Top 5 Advantages Of Interactive Voice Response(IVR) For Your Call Center In 2018.

Interactive Voice Response(IVR), is a type of call center software that basically computerizes communications with client calls. It is used to create pre-recorded sounds which help customers in getting the right procedure to attend the appropriate agent.




Interactive voice response is mostly used in call centers, banking sectors, and many private organizations. It can be otherwise called as most affordable robots in common languages. There are some misconceptions about this technology like it is an auto attendant etc. Actually, the core idea behind this technology is to take the input from the customer and process immediate output.

In this article, we will discuss top 5 advantages of interactive voice response system for your call center in 2018. Here is the list of top 5 advantages of IVR, check it below!

1. It Increases Call Capacity.

If you are a start-up call center, you can use Interactive Voice Response or IVR to direct callers to your agents. This technology can help your call center to increase its call capacity especially inbound calls. When customers will listen to the pre-recorded instructions, they can easily select the right department to solve their problems or give them the right information’s. In another way, I can say, IVR system can build a solid trust-bridge among customers and call centers. This will automatically bring more traffic to your call center.

2. It Saves Answering Talk Time

IVR technology can help your call center in saving the answering talk time of your clients. Well, it is a good thing for a newly created call center which entirely provides solutions to clients. Frontend IVR technology can be used to direct customers as they wish which means if they want to talk with the R&D department, it instantly redirects them to the right agent in this department. It reduces the answering talk time of your agents as they only answer on the topic that they are experienced in.



3. It Solves Issues Before The Agent

IVR technology is capable of solving different issues of customers before the call is directed to the agent. It means, when a customer wants to know about a particular product and calls on your toll-free number, he can listen to a prompted computer voice that will give him all the information. This not only saves the time of your agent but also gives the customer instant solution

4. It Is Cost Saving

IVR system does not require any extra hardware installation and can easily be set up on your existing computer. If you are a start-up call center, you may like this characteristic of IVR system which eliminates your additional cost. There can be more examples like if you have a few agents in your small inbound call center, you can easily set up the IVR to redirect calls as you want. This will lessen the work burden and save the extra cost of your call center.

5. Highly Customizable

IVR technology is highly customizable as per the needs of various businesses. It generally uses pre-recorded voice to guide customers to get redirected to the right agent in call centers. If a bookstore wants to sell its books, it can customize the IVR as per its needs so as a computer selling the shop. If your target audience is Japanese, then you can customize the IVR to speak in the Japanese language. It can be called the most inexpensive robot or the primary stage of artificial intelligence.

Bottom Line

In this article, we tried to bring you the top 5 advantages of IVR system for your call center in 2018. We know there can be more advantages but we only wanted to point out the major advantages of IVR. If you like this article or you find it informative; you can visit our IVR Product Page for more information about IVR.