The dialer is an application utilized as a part of call centers to automate the way toward dialing to outside telephone numbers with the goal that the specialist agents can take care of specific calls specifically. All things considered, since call centers need to expand the profitability per agent they utilize Dialer to monitor the conversations of the agent as well as manage the perspective of the customer.
If you are a start-up call center you should know the importance of Dialer software. Well, Dialer software generally refers to auto dialer software as manual dialers are not considered in this era of technology. There is a preview dialer, predictive dialer, and progressive dialer and we will discuss top 3 killer features that will help you start up a flying call center business.
1. Machine Detection Answering
Machine Detection Answering is one of the basic features that provides contact focuses on the potential to recognize live human picks from answering machines.
It helps the agent to deliver a message to the customer without waiting for telephone calls. Now, how it can help your start-up call center?
Well, machine detection answering can help your contact center to function more efficiently as it will let your newly launched product or service reach to its target audience using machine detection technology.
When your agents will deliver the right message to your customers, the start-up brand will gain the trust of the target audience.
2. Do Not Call
The Do Not Call feature is a crucial feature of a Dialer software. This feature is very important for your start-up call center as it enables the users to put any number in the Do Not Call list by simply clicking on few numbers.
When the client is empowered by this facility, he trusts your agents and the information you share to him. Undoubtedly this is required in a start-up call center and you will get this from the Dialer software.
3. Pre-Qualification of Calls
The least talked but important feature of a Dialer software is to predict the mindset of the customer from the call history. If you have heard about the predictive Dialer, you will visualize this entire phenomenon in your mind.
As a start-up business, you need to fly high which means you don’t need invalid calls at all. The pre-qualification of calls feature allows you to detect whether the caller is interested in your product or not.
The interactive voice response system will follow your consumer and once he responds you will come to know whether it’s a genuine lead or not.
Isn’t is an amazing feature? We think it will help you boost the productivity of your call center as well as the agents.
4. Recording Calls
Call recording is a common but effective feature of a Dialer software. Call recording feature allows you to check the quality of the calls and help you be secured legally.
Call recording feature allows small contact centers to organize their agents, system and enhance the client-agent trust bridge. One thing you must remember that call center business entirely depends on the customer and its satisfaction.
Your calls are entirely C2B or B2C, which means you are directly interacting with the consumer. This Call recording feature will allow you to train your agents and help your customers in case of anything bad happens.
This is the fifth feature we are discussing in this article but don’t think it has less importance. It allows you to prepare the IVR scripts by analyzing the user’s behavior.
Text to speech feature is very easy to operate and client friendly feature which can help your agents to quickly plan scripts for accumulating caller-specific data.
There are many a lot of amazing features are there in an auto-dialer software. In this article we tried to focus on Text-to-speech, call recording, machine answering, Do-not-call and pre-qualification of calls for making your call center business run smoothly. We hope you will get some new and creative idea to start-up as a call center entrepreneur.