In India, the hosted IVR pricing depends on the features of the IVR systems that a provider offers. There are various hosted IVR solutions such as browser-hosted, cloud-hosted etc. nowadays most businesses prefer to choose cloud –hosted IVR solution. Before going to know about hosted IVR pricing, we must understand what IVR technology is.
IVR stands for interactive voice response. An IVR solution communicates with people through keypad entries. It helps the businesses to solve the customer problem without the help of agents and route callers to the correct agent.
IVR Solutions built for the particular needs of SMEs business. Telecoms Supermarket is offering Hosted IVR mechanizes client contact capacities and eliminating the expense of live attendants handling repetitive caller requests. It is the most ideal route to connect with customers to save the price of production and provide unique quality.
Why small businesses choose hosted IVR
Hosted IVR is one of the best ways to save business cost and increasing the customer communication over the phone. IVR is the most important tools of customer interaction. Hosted IVR has many features to shake up the IVR landscape. There are some basic features which help the small businesses to set up call centers. Here are the features…
Agents’ integration
Hosted IVR allows the agents to collect the information about the caller and their requirement. So it helps the agent to solve the queries easily. Thus small businesses can easily enhance the customer care service
Multilingual support
Within a lower hosted IVR pricing small businesses can use the multilingual support for their contact centers. The multilingual support can enable small business to expand their brand presence across various geographical locations.
Satisfaction survey
Through hosted IVR pricing small businesses can also provide feedback option to their customer. it allows the customer to provide feedback on their experience with the agents and products. With this small businesses can improve the qualities of their product and services as per their demands of the consumers.
Text to speech
Hosted IVR allows the system to locate and vocalize relevant text from databases during a phone call. This is one of the best features and option rather than depending entirely on pre-recorded prompts. These features allow small businesses to track relevant calls and thus improve the customer support service.
Visual IVR
With the hosted IVR the small businesses use visual aids and prompt to make conversation easier. This feature helps agents to conduct a healthy conversation with their callers. Therefore small businesses can expect a hike in the performance of their agents.
Free IVR India
There are many call center solution providers who offer free IVR India. Sip2dial is a leading cloud-based call center solution provider in India who offers free IVR service. Sip2dial’s free IVR service can fulfill your business need.
Sip2dial’s free IVR allows the small businesses will get the capacity to manage call volume; case classes, case times, up-offer rates and income per call are simply of few of the reports accessible to help the administration group. It helps the small businesses in taking the strategic decision to improve the quality and service.
Conclusion
Many businesses still dread talking to an IVR. But with help of a right provider, businesses can show customers its true value as a self-service champ. So don’t choose the cheapest IVR, Make sure it fulfills all your business needs and provides the most value to your business and callers.
In this article, we try to give some information on IVR pricing in India and how it helps the small businesses to improve their quality and service. If you find this article informative then feedback.