Call centers are the hubs to empower businesses. They manage the relationship between customers and vendors. There are employees, equipment, and queries. All you need is to do effective call center management. Sometimes things become difficult to manage a call center with more than 100 agents. Therefore the managers/directors of a call center should follow … Continue reading “How To Do Effective Call Center Management?”
Customers are like engines. They drive your business to its goal. Their satisfaction directly impacts your business. Customer satisfaction (CSAT) is a term that is often used in marketing. Everyone is familiar with this term even a layman who sits in a betel shop or tea stall. When we discuss on call center business, customer … Continue reading “Customer Satisfaction Matters: How To Satisfy Your Customers In A Call Center”
In market economies, cold calling is considered one of the most important methods to reach to customers. Cold calling is a process where anonymous people were chosen randomly by salespersons and given phone calls or door to door visits to inform them about products or services. Sometimes cold calling does not stand on the expectations … Continue reading “6 Smart Ways To Improve Your Cold Calling Process”
What Is Computer Telephony Integration (CRI)? Computer telephony integration or CRI system is a type of software system which allows the computer to manage the telephone system. The term is utilized in portraying the computerized service of call centers. This allows the users to manage all call-related tasks that are handled through the PBX system, … Continue reading “How Can Businesses Get Benefits By Using Computer Telephony Integration For Call Center”
How To Send Bulk SMS It is very essential to get the idea, how to send bulk SMS free of cost. Now Bulk SMS messaging is the central communication tool for businesses and organizations across the world. Due to the popularity of bulk SMS services, there are many platforms available to suit the needs of … Continue reading “How Business Use Text Messaging Software For Their Promotional Campaign”
