Tag: inbound call center softwaere

10 Amazing features of Sip2dial’s inbound call center software for your contact center.

Today in this competitive world, it is really a daunting task to run a busy inbound call center. Sometimes it becomes even impossible to run a successful inbound contact center without right inbound call centersoftware features. There are numerous inbound call center software providing companies are there today but choosing the appropriate one for a hassle-free inbound call center campaign is little difficult. Sip2dial is one of the leading call center software providing company to provide client-friendly and advanced inbound call center software. Here are 10 amazing features of Sip2dials inbound call center software enlisted below. Check it now!

1. Automatic Call Distribution (ACD)

It is important for any busy inbound call center to leverage a good call distributing framework. There are different kinds of businesses around the world who want to reach their target audience by providing them good services and solutions. Inbound Contact centers are necessary to let consumers know about products and services. Automatic call Distribution feature from Sip2dial allows contact centers to effectively route callers to the most proper specialist or division in view of pre-characterized data.

2. Multi-Level IVR

As ACD is the foundation of many other basic inbound call center software, Multi-level IVR comes second in the list. Sip2dial provides best multi-level IVR feature that let callers to select where they want to be routed as per a series of prompts. It allows inbound contact center managers to customize the greetings, menus, levels and prompts so guests can tune in to chronicles with accommodating data, was steered to a particular specialist or leave a voice message for a division. One can say firmly today that Multi-level IVR is a revenue maker for busy inbound call centers.

3. Skills-Based Routing

Skill based call routing is ultimately known as the final tool in an inbound call center call routing toolkit. This call center software feature from Sip2dial routes callers to the most qualified agents who can solve their problems or offer appropriate advices based on the Interactive voice response(IVR) selections. Skill-Based routing feature is capable of setting skills of agents, improving the quality of client-agent conversation as per geographical locations.

4. Customized Call Queues

Call queues are common things in busy inbound call centers. To optimize the customer experience contact centers must be familiar with configuring and managing the call queues. Sip2dial as a reliable call center software provider offers advanced inbound call center software with customized call queues feature. It is essential for every call center business to have their separate queues for each department. When maximum queue size, waiting limits in each queue and other features like call back from queue and queue to voicemails is determined, contact centers can run smoothly aiming towards a better ROI and good client-agent relationship.

5. Built-in CRM

When callers are routed to an agent that is inexperienced, they don’t get the proper solutions. It is important to route callers to the most qualified agent though it is just the half part of the battle. Routing callers to the most appropriate agent is only half the battle to providing top-notch service in a busy inbound call center. To resolve customer issues, the agent should have the right information about the callers. The best tool to help agents get the job done right is a call center software with a built-in-CRM and enhanced caller ID. With sip2dial’s built-in CRM and Enhanced Caller ID, agents will have detailed information about the caller (i.e., name, phone number, picture, company and position), regardless of in the event that it is the first occasion when they called the organization or the tenth. The Built-in CRM of sip2dial will let the agents to access the entire call history, call recordings, voice mails and more of the caller in real time. Basically those who are start-ups can easily make their inbound call campaign run easily with sip2dials Build-in-CRM feature.

6. Business Tools Integrations

With sip2dial’s call center software, the business tools integration is one of the finest features for a contact center. As Built-in CRM provides the overview of the consumer, business tool integration enriches the displayed information of the consumers, so that agents can have a 360 degree view about their customers.

7. Dedicated Phone Numbers

Technology has become so developed today that most people are busy with gadgets, smartphones and other equipment. If you don’t provide a dedicated phone number to your callers, they would have to navigate a complicated IVR system or wait on a queue. This will frustrate them and finally it can hamper the reputation of your contact center. Sip2dial’s advanced inbound call center software allows agents to pass out their dedicated phone numbers which is convenient for VIP customers, vendors and high business contacts or callers who need to reach an agent in a specialized department. The primary aim that sip2dial preach for inbound call centers is to reduce customer frustration and enhance agent-client communication.

8. Agent and Team Voicemail

Inbound call centers are the hubs of customer experiences. It is important for call centers that utilize dedicated phone numbers, should also configure these phone number settings optimally. This process is very simple which makes sure that call centers have their own voice-mail to make callers interactions convenient when they call that number outside of business hours. The inbound call center software from Sip2dial is enriched with this amazing feature which makes it simple for the entire team at a contact center for keeping track of their callers’ every time.

9. Real-Time Metrics
Today in every business, real-time metrics play an important part as a constant dashboard helps providing data like service level, average wait time, longest wait time, average handle time, number of available agents and much more so operators can settle on more educated choices because of the company’s best advantage. Sip2dial’s real-time metrics feature allows call centers to keep and review the information about their customers for quality control and improvement of efficiency.

10. Historical Reporting

Historical reporting in call center business simply means to evaluate the performance of agents, department, phone number, campaign, team and the entire company based on historical data. Sip2dial allows the managers of contact centers to manage their call center well. It is essential today for contact centers to be equipped with latest and advanced call center software due to the competitive behavior outside.

Finally.

At the very end, it is important for every contact center business owner to know that, contact center business entirely depend on how you take and manage calls. Whether you are a start-up or an established company, you must use that software that are advanced and enriched with some essential features. In case of inbound call center software, all these aforesaid features are created with respect to the time changing nowadays.

6 Reasons Why Every Small Business Should Use Sip2Dial’s Call Center Management Software?

Today, the growing numbers of call centers have created a new debate among software makers about how to create effective call center management software . Sip2dial is one of the leading call center management software providers around the world. It provides various services to call centers for making their revenues but most importantly it provides the best call center management software for small businesses. Here are top 5 reasons for which every small business should use Sip2dial’s call center management software.

Lower costs

Most companies preach that they have the right call center management software while they want you to come up with fully capable hardware, application, and many other components. However, Sip2dial provides you the best call center management software solutions without the worry of installation, hardware, upgrades, and maintenance. Sip2dial ensures the safety and security of your call center by its reliable call center management software which doesn’t require a large investment and comes under the budget of a start-up call center.

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Remote Agents

If you are running a large call center business, you would need extra virtual support from outside. Sip2dial provides you small dedicated teams to support your customers via its call center management software. It will not only save your money but allow you to monitor your contact center from any geographical location across the globe. This is called as teamwork and those who work there to support your call center are known as remote agents.

Enhanced security

In this era of globalization security of private and official information is indeed a major concern among intellectuals and cyber experts. When it comes about a call center, security should be on the topmost priority in order to make the consumers stay intact with the service provider. Generally, call center management software comes with security features but are they safe? Well nobody can guarantee that. But Sip2dial’s call center management software features robust security protocols compliance and maintenance of your system. It is not only important for a multinational company but small businesses need this badly.

Operational flexibility

Nowadays call center management software comes with loaded features, all-in-one solution. Sometimes these loaded features work while sometimes they fail to be flexible enough. Sip2dial provides the best call center management software in the world with all kinds of advanced features that are operationally flexible. Sip2dial is equipped with brilliant man-force and latest methodologies to build call center management software which gives it an edge over its competitors and brings good fortune for millions of small business houses around the world. The call center management software from sip2dial is designed in such a way that it can easily be integrated with your existing applications, content management system, E-commerce and other marketing components.

Productivity booster

Sip2dial’s call center management software is a juggernaut in the realm of call center business. It destroys all obstacles that come in front of start-up contact centers and boosts their productivity. The call center management software of Sip2dial is equipped with intuitive and automated features such as auto-dialers, monitoring tools, time routing, prioritization, and call route matrices. Every framework chips away at KPIs to gauge the efficiency of every specialist, and to uncover ongoing criticism on how your client bolster is really getting along

Improved customer relationships

In call center business customers remain on the top of the list, hence it is important for a software providing company to make sure that the customer-agent relationship goes well. The call center management software from Sip2dial allows you to make a better relationship with your customers because features like predictive dialer ensure a healthy conversation between clients and agents. The call center management software from sip2dial let your consumers choose which representative they want to talk in special cases. This not only makes this call center management software effective but also a perfect choice for thousands of small businesses across the world.