Day: August 29, 2018

Inbound Call Center Software: Price, Solution Information

What is inbound call center software?

Inbound call center software is a software system that manages incoming calls, messages, emails and web content in a contact center.

Must Know 10 Essential Inbound Call Center Software Features

Nowadays the demand for inbound call center software has risen to a great extinct, considering thus, many IT firms has developed the software to help small & medium size call centers. Before choosing the inbound call center software, you must aware of these essential features.

1. Automatic call distributor (ACD)

Automatic call Distributor or ACD is one of the most important features in a call center software features. This feature helps call centers to distribute their incoming calls to the right department.

2. Multi-Level IVR

Multi-level Interactive voice response (IVR) is one of the crucial features to have in an inbound call center. A multi-level IVR system prompts the customer by various voice recordings to choose the right department.

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3. Skills-Based Routing

Skill-based routing allows call centers to improve the client satisfaction metrics of their organization. These features let inbound call centers to route their callers to the most qualified agent who can solve their issues.

4. Customized Call Queues

Customized call queues feature is one of the best features that inbound call center software must have. It allows agents to select the most important calls from the call queues that are organized on the basis of customer requirements.

5. Built-in CRM

The customer relationship management system is always important for a business. The built-in CRM feature in an inbound call center software allows call centers to have the detailed information about their callers.

6. Business Tools Integrations

The business toll integration feature of inbound call center software makes it easy for call centers to integrate with various business tools or applications. Call centers can use the data of their callers on various platforms to see the performance and traffic of their call center instantly with this feature.

7. Dedicated Phone Numbers

A dedicated phone number allows call centers to mark their valuable customers. The dedicated phone numbers feature allows businesses to attend their VIP callers and maintain the level of customer satisfaction constant.

8. Agent and Team Voicemail

Inbound call centers are the busiest workplaces out there. They attend the queries and deals with the frustration of their callers. This inbound call center software feature allows agents to keep track of their callers outside the business hours as well.

9. Real-Time Metrics

The real-time metrics feature of an inbound call center feature that shows the real-time analysis of the performance of the call center. Inbound call centers can see the number of calls, agent number, and quality of calls and timing of calls with this feature.

10. Historical Reporting

Historical reporting feature of Inbound Call Center Software allows you to see the past data of your call center. In case you want to know about particular caller’s issues you don’t need to do much but use this feature to show the information.

Open source Inbound call center software

The open source inbound call center software is developed with various open sources frameworks like Freeswitch, Asterisk, Web RTC and OpenSIPs. These open source frameworks can be modified, distributed and used on various platforms. These open source inbound call center software help call centers to customize their business needs and customers requirements as well.

Inbound call center software Free Trial

If you want to deploy an inbound call center software in your call center, there are numerous software providers available in India. Sip2Dial is call center software that allows you to access its features freely. You do not need to do much but register for an inbound call center software free trial. This free trial is for thirty days and you can easily check how effective the features are to fulfill your needs with this.

How To Choose Best Bulk SMS Provider In Bangalore

It is a fact that an established call center solution provider in Bangalore should also be a best bulk SMS provider at the same time. Bangalore, the IT hub of India having hundreds of technical support providing call centers in operation. Well, bulk SMS is not only required for providing but also for promotional and transactional messages. Most of the entrepreneurs prefer a local service provider capable to provide all the solutions required. For those entrepreneurs especially looking for a local bulk SMS service provider, this blog is a must read to explore the best.




Bangalore also called as Bengaluru is one of the major cities in the South India and the center of India’s high-tech industries. Not only high-tech industries, but small and medium enterprises and software firms are operating in Bangalore. The revolution of mobile and internet has resulted in a very tough competition for the small and medium enterprises in the industry to sustain. Those who outperform other are doing something special and that’s the customer management. Customer/client satisfaction is the key to get the business, and the SMS marketing process plays an important role in that. Bulk SMS solution enables the enterprises to reach their customers as well as new prospects, and the bulk SMS solution often backed by the software which enables you to send bulk SMS for free at one go.

The importance of the SMS marketing for the enterprises often force the business owners to find a reliable Bulk SMS solution that might be free or cheap but should have efficient enough to address the requirement. Let’s discuss about the Bulk SMS providers which you can choose for your free bulk SMS solution in Bangalore.

Bulk SMS Service Provider In Bangalore

If you read back, you will recall the importance of the Bulk SMS services. Indeed it’ one of the effective methods to advertise and promote your company, products and services. The far-reaching impacts of cell phones that transform the perception of communication increase the popularity of this new marketing tool. Organizations pertaining to various sectors like Finance, retail, healthcare, banking, automobile and many more are resorting to bulk SMS as a cheap, reliable, convenient and fast way to promote and advertise their products.

There are various types of bulk SMS service provider who offers bulk SMS service in Bangalore, some are cheap, some are expensive and some are way expensive. Sip2Dial, a leading call center software solution provider has the option to serve the small and medium enterprises with the most reliable yet cheap bulk SMS services in Bangalore. Sip2Dial has not only helped the call center but other industries with its robust bulk SMS software.

Evolution Of Bulk SMS Marketing

Bulk SMS marketing has emerged as one of the best marketing strategies. It enhances the promotional marketing of a brand along with its products and services. Bulk SMS marketing is one of the effective ways to reach the customers, prospects. And most importantly the Bulk SMS solution is very cost effective compared to other channels of advertisement.



Bangalore aka Bengaluru, a city of good climate which suits all and thus in the past decade has been declared as the IT hub for India. This brings opportunities not for Indian companies but also overseas companies to establish here in Bangalore. Most of the MNCs have their central operation centers in Bangalore. As the companies popped out numerously, the competition rises high, the only way to sustain is to keep the customers satisfied so the customer never feels a need of hiring another firm. Bulk SMS services enables you to send high numbers of SMS in a very less time and comparatively cheaper, thus the need of the Bulk SMS marketing has been adopted and Bulk SMS software provider like Sip2Dial get the chance to serve the needy with the robust bulk SMS solution.

Why Sip2Dial’s Bulk SMS Service Is Considered To Be The Best

Due to the increasing popularity of bulk SMS service, there are many bulk SMS provider in India who offers bulk SMS at a reasonable price. It helps small, medium and large enterprises to send messages in bulk to a bunch of customers or prospects in one click. Let’s put a light on the features of Sip2Dial’s Bulk SMS software which makes enterprises to think of it first:

Highly Responsive

• Gives priority to multiple conversations
• Remains Engaged as per customers cadence
• Alerts Agents when attention needed
• Collaborates & Transfers Conversations

Easy To Manage

• Simple setup, No extra installation required
• User-friendly Interface
• Mobile friendly Dashboard to show current load, wait times
• Access your text base account anywhere
• Why Choose Our Text Messaging Software?

Robust Functionality

• Reach contacts as per geographical locations
• Sends group broadcast messages to convert one to one conversations.
• Spam free Texting with personalized messages
• Encrypts your Data in transmission and at rest

Employees Friendly

• Multiple conversations handling
• Sends immediate response when Agents are busy
• Customer history analysis
• Agent UI integration with other systems




At The End

In this competitive information and technology world, it is very necessary to choose the best bulk SMS service provider in Bangalore among others. This article has put the best points and features to make someone think of taking the Bulk SMS services from Sip2Dial.

How To Send Bulk SMS Free From Internet To Mobile

I often encounter various questions like how to send bulk SMS free from to mobile, how to choose best bulk SMS provider, how to send bulk SMS etc., from those who aspire to set up their own call centers. So I am going to address their queries on how to send bulk SMS free from internet to mobile in this article.




How To Send Bulk SMS From Mobile?

There are around 80% people in the world using mobiles phones so you need to know how to send bulk SMS free from internet to mobile. There is no need for internet to send bulk SMS from mobile. There is a limitation to sending bulk SMS from mobile. You can send only to a specific number of people at the same time.

For example, I have Samsung on 7 mobile. Through my mobile phone, I send SMS to 20 people at the same time. If I want to communicate with 21 people I can’t send a message because my phone doesn’t support to send messages to more than 20 people. So sending bulk SMS from mobile is limited. It can use by an individual person to communicate with a small group. It is simply for personal messaging. You can’t send promotional bulk messages from mobile.

How To Send Bulk SMS From PC To Mobile

If you want to know how to send bulk SMS free from internet to mobile you need to have a reliable internet connection and computer. An internet service or software is required to send bulk SMS from pc to mobile. For promoting a brand or service sending bulk SMS from pc to mobile is fruitful. You can send a message to a thousand customers at the same time.

Sending bulk SMS from pc to mobile can enhance your business. It helps you to send promotional and transactional SMS from pc to mobile. Your all data are save in computer so whenever you want to send a message.



Send Bulk SMS From Internet To Mobile Through Sip2Dial

Sip2Dial a leading call center software provider in India. It offers bulk SMS service for the modern day contact centers through which they can communicate with thousands of recipient at the same time. It provides bulk SMS service through which you can send bulk SMS from internet to mobile.

Benefits of Bulk SMS Service

  • It is mobile friendly and easily accessible to any android phone.
  • It is user-friendly in the system.
  • Bulk SMS software is cheaper than any regular text message.
  • It can calculate the number of sales that SMS led to.
  • It is cloud-based and the data of your company is encrypted.
  • It increases your customer rapidly.

Conclusion

Sending bulk SMS is the easiest mode of communication as compared to the traditional form. You can reach your target audience at one click. Bulk SMS helps you to enhance your business to the next level. In this competitive business world, it is very necessary for a company to make their presence. I think this article will help you with your queries on how to send bulk SMS free from internet to mobile.