Day: September 22, 2018

IVR solutions in India- get the best IVR solution here

Many companies are there that provide IVR solutions in India nowadays. IVR solution is the most important tool for any business to run it successfully. It helps the business to reduce cost and increase the customer satisfaction.

What is an IVR?

Interactive voice response or IVR is the combination of voice phone info and touchtone keypad choice that speaks with callers, gathers data and courses the calls to the relevant beneficiary. The main remarkable application of IVR solution is pre-recorded voice responses for the appropriate situations and call recording application which can use later.

There are many companies who provide IVR solutions in India to make the customer communication easy. The IVR solution simply reduces your capital investment and improves the customer service. Sip2dial is a leading call center software provider who offers best IVR solutions in India.

Features of sip2dial’s IVR solutions

Sip2dial provide IVR solutions in India at a reasonable price. it helps you to enhance your business communication and increase the customer satisfaction.  Sip2dial’s IVR solution can be used in the different communication process. They are as follows

Receive faxes to emails

Through sip2dial’s IVR solution you can send faxes to emails directly. It allows you to receive faxes directly on your mail ID globally.

Out dial capability

Sip2dial’s IVR solutions allow call centers to call their customers. When the customer is busy with other calls or not receiving the calls the outbound capability feature helps the agent to communicate with the customer.

Lunch program

The web-based reporting feature has a user-friendly interface which empowers you to the graph your calls monthly and yearly bases. You will have the capacity to send solicitations to clients with IVR solutions. You can set the time zone, make the synopsis report and view every one of the subtle elements of your buyers in a flash.

High calls flow

The IVR solution allows creating high call flows. IVR Solutions can be actuated in perspective of the Access Number (DID) or Mailbox Number Dialed. The more DID or letterbox number you have, you will get distinctive call streams for each number.

Touchtone detection

The IVR solution allows customers to select from a list of selections like entering the pin code, enter one time password etc. Sip2dial’s touch-tone detection is easy, fast and user-friendly which helps businesses to manage their customer calls.

Call transferring

The IVR solution helps the businesses and call centers to transfer calls easily. Through sip2dial’s IVR solutions, call transferring become easy and quick. It allows you to manage callers.

Text to speech

The Text to Speech highlight of IVR solutions is user-friendly and can perform multiple actions. You simply need to type any content on your IVR service and it will talk the content to your client. Call focuses can undoubtedly pre-record educational messages to manage their clients to go to the correct agent.

Voice recognition

Sip2dial offers IVR solutions in India which provide voice recognition feature.  It is quick, advantageous and basic. The voice acknowledgment highlight perceives words, names, letters, numbers and substantially more. Clients basically need to spell a word; the number or items name and the IVR’s voice acknowledgment highlight will perceive their issues and inquiries.

Conclusion

In this article, we discuss IVR solutions in India and how sip2dial provides the best IVR solutions in India. if you find this article informative than feedback us.

IVR recording software- Get the cheapest IVR recording software

IVR recording software is a type of software system that records a conversation between clients and agents with the prompted instruction. These days IVR recording software is used by thousands of call centers across the globe. In this article, we will discuss IVR recording software and the various aspects.

IVR Software

Interactive voice response (IVR) software is a software system through which the caller gets the guidelines for performing some basic function according to their question to get the proper solutions. IVR software reacts through pre-recorded sound messages straightforwardly to callers according to their choose action.

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IVR software understands the caller’s action and transfers the calls to the concern department or agent. It reduces the requirement of agents for the repetitive customer queries.

IVR Recording Free

IVR recording software conducts the business communication processes whether it is a customer calling or sales calls. It improves the snappy and proper reactions to the client, this increase the customer satisfaction.

There is nothing as IVR recording free.  It means there are many IVR service providers who offer IVR recording software on a free trial basis. The businesses can use this free trial services and check out service quality whether it fulfills your business requirements. If you like the trial versions then choose the premium version of IVR call recording software.

IVR Recording Software Of Sip2Dial

Sip2Dial is a leading call center software provider who offers complete IVR recording software for call centers as well as small businesses. Sip2Dial’s IVR recording software enhances your business communication. Through Sip2Dial IVR recording software you can easily prompt your customer and route them to the appropriate department to resolve their issues.

Benefits of Sip2Dial’s IVR Recording Software

Sip2Dial’s IVR recording software helps the customer to solve their queries automatically without the help of an agent. It prompts the caller to select the key of mobile or telephone keypad to resolve their queries. Sip2Dial’s IVR recording software benefits your business. The benefits are as follows

1. Better Customer Service

The biggest benefits of IVR recording software is better customer service. Through Sip2Dial’s IVR recording service you can record and monitor the conversation between your agent and customers. This helps you to figure out the customer’s requirement and the agent’s behavior. This helps you to improve your customer service and satisfaction.

2. Improve Agents Performance

Sip2Dial’s IVR recording software helps you to improve the performance of your agent. It records the conversation of agent and customer. It is easy to listen to the conversation and gets the information you missed. It helps you to find out the customer requirement and increase your customer service. It saves your business time and money and ensures professional customer service.

3. Sales Training

Sip2Dial’s call recording software helps the businesses to train the agents of the call centers.  The data/information collected from the recorded calls can be utilized to provide effective preparing to the agents. Managers can use the calls of experienced agents to train the trainees or junior agents for better performance. Managers can choose calls to point out the things that ought not to be done on a call.

4. Improved Security

All the call centers are required to inform the customer beforehand that the call is getting recorded. One advantage of this is that the customers will refrain from using abusive language on the call. So, basically, a call recording system will help to keep the conversations professional. Sip2Dial’s IVR recording software.

Conclusion

In this article, we try to give you a brief description of IVR recording software and its benefits. If you find this article informative don’t forget to give your precious comments below.