User-Friendly IVR System: How To Touch The Lives Of Your Customers?

For a layman, IVR system might sound weird but it is actually made for a layman. Keeping its technical definition intact, Interactive voice response (IVR) can be defined as a system that interacts with the customer through the voice response of the customer.

Anyways, as the IVR system is extremely helpful for small businesses, we must make it accessible for every individual who has a dream to do something innovative. The most beautiful thing or you can say accomplishment for a business will be to touch the lives of customers.

In this blog, we will try to make the IVR system more users friendly. We will try to see it as a blessing for customers and encourage readers to use these tips to woo their customers.

1. Install Natural Pre-Recorded Prompts

No life can ever be touched without another life or a product that resembles life. When we think about making IVR system user-friendly, our first step should be making things genuine. This means the pre-recorded voice that you use in your IVR must sound natural and pleasant to the customer. For this, you can record IVR prompts through genuine artists and voice specialists. Remember this will make the first impression on the customer.

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2. Use Visual IVR System

The visual IVR system is another modern way of interacting with customers. The impact of the visual presentation is more than audio presentation. Another thing is that sometimes pre-recorded voices remain unclear and the customer becomes frustrated while listening to it. Visual IVR is a customized menu showed on the screen of the Mobile/Pc of the customer. The customer does not need to listen to anything but use his fingers to choose the appropriate options from the menu. According to current surveys by some independent organizations, it is showed that about 55% of the customers like to use visual IVR system. Let’s hope that we will see telecom companies using Visual IVR more and more in the coming days.

3. Avail Live Agents Through IVR

Sometimes people say that it’s AI that will take over the world soon. But I think, no matter how advanced we become we will always love a human being to address our queries. Therefore live agents or real persons are important to address your customers. Many companies do not avail any live agent via IVR or if they do, they want the customer to follow numerous steps to opt it. This cannot be said user-friendly from any point. For a user-friendly IVR system, you must let the customer have the option to talk to a live agent at any time discarding the current process.

4. Accumulate The Client’s Needs

To find out what your customers want is very important if you really want to build a user-friendly IVR system. You should design your Interactive voice response (IVR) system considering the needs of your clients. You can prepare a list of customer’s complaints and issues and design the menus of your visual IVR according to that. With this, you can try to solve the issues of your customers via pre-recorded computerized voices without a live agent. An organized way of IVR menus and options will make a positive impact on the customer about your brand.

5. Seek Customers Feedback

Customer feedback is important in any kind of business. Seeking the feedback from your customers will give you an edge over your rivals because you can detect the flaws in your services/products and enhance it as per the customer’s convenience. Therefore a user-friendly IVR should have options for the customer to rate the interaction or troubleshoot done by the agents.

6. Make It Open For 24/7

It is a fact that we humans cannot work every time. We need to take rest to be charged up and work on a new day. But machines or software don’t need rest. They can work seamlessly without getting tired. Isn’t it? Therefore make your IVR system open for 24*7. It will help your customers get the required information about their issues in the absence of live agents.


In the end, the true meaning of ‘life touches’ will be to be convenient and soothing for another life. We know machines cannot act like humans but they can surely help humans if they are utilized properly. A user-friendly IVR can accomplish many good things for your brand. We just discussed above, how to make IVR system user-friendly or life touching. We hope this will help you enhance your customer experience and lead conversion rates at some point. Please give your feedback below in the comment box.

IVR solutions in India- get the best IVR solution here

Many companies are there that provide IVR solutions in India nowadays. IVR solution is the most important tool for any business to run it successfully. It helps the business to reduce cost and increase the customer satisfaction.

What is an IVR?

Interactive voice response or IVR is the combination of voice phone info and touchtone keypad choice that speaks with callers, gathers data and courses the calls to the relevant beneficiary. The main remarkable application of IVR solution is pre-recorded voice responses for the appropriate situations and call recording application which can use later.

There are many companies who provide IVR solutions in India to make the customer communication easy. The IVR solution simply reduces your capital investment and improves the customer service. Sip2dial is a leading call center software provider who offers best IVR solutions in India.

Features of sip2dial’s IVR solutions

Sip2dial provide IVR solutions in India at a reasonable price. it helps you to enhance your business communication and increase the customer satisfaction.  Sip2dial’s IVR solution can be used in the different communication process. They are as follows

Receive faxes to emails

Through sip2dial’s IVR solution you can send faxes to emails directly. It allows you to receive faxes directly on your mail ID globally.

Out dial capability

Sip2dial’s IVR solutions allow call centers to call their customers. When the customer is busy with other calls or not receiving the calls the outbound capability feature helps the agent to communicate with the customer.

Lunch program

The web-based reporting feature has a user-friendly interface which empowers you to the graph your calls monthly and yearly bases. You will have the capacity to send solicitations to clients with IVR solutions. You can set the time zone, make the synopsis report and view every one of the subtle elements of your buyers in a flash.

High calls flow

The IVR solution allows creating high call flows. IVR Solutions can be actuated in perspective of the Access Number (DID) or Mailbox Number Dialed. The more DID or letterbox number you have, you will get distinctive call streams for each number.

Touchtone detection

The IVR solution allows customers to select from a list of selections like entering the pin code, enter one time password etc. Sip2dial’s touch-tone detection is easy, fast and user-friendly which helps businesses to manage their customer calls.

Call transferring

The IVR solution helps the businesses and call centers to transfer calls easily. Through sip2dial’s IVR solutions, call transferring become easy and quick. It allows you to manage callers.

Text to speech

The Text to Speech highlight of IVR solutions is user-friendly and can perform multiple actions. You simply need to type any content on your IVR service and it will talk the content to your client. Call focuses can undoubtedly pre-record educational messages to manage their clients to go to the correct agent.

Voice recognition

Sip2dial offers IVR solutions in India which provide voice recognition feature.  It is quick, advantageous and basic. The voice acknowledgment highlight perceives words, names, letters, numbers and substantially more. Clients basically need to spell a word; the number or items name and the IVR’s voice acknowledgment highlight will perceive their issues and inquiries.


In this article, we discuss IVR solutions in India and how sip2dial provides the best IVR solutions in India. if you find this article informative than feedback us.