Month: September 2018

IVR cloud services: information and benefits of IVR cloud services

What is IVR cloud services

IVR cloud services are the interactive voice response systems hosted in the cloud. It gives you the power to automate and manage your most critical business processes over the phone without a complex telephony infrastructure.

IVR service provider

An IVR service provider is a person or company who offers IVR services. Modern-day providers offer IVR cloud services which are IVR system hosted in the cloud.

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Cloud telephony provider

A cloud telephony provider is a company or person who offers cloud-based telephony services. Cloud-based telephony services mean to provide telephony services hosted in the cloud.

Cloud telephony in India

Since 1980, the information and technology have been evolving as a major contributor to the economic system of India. Cloud telephony is an integral part of information and technology. There are many cloud telephony service providers in India. However, sip2dial is a renowned cloud telephony service provider for small businesses. Sip2dial provide numerous cloud-based solutions for enterprises and IVR cloud-based services are one of those essential cloud-based services. Here are some benefits of IVR cloud services mentioned below…

Benefits of IVR cloud services

Easy installation

The IVR cloud services are easy to install. There is no requirement of any hardware system or infrastructure. Hence it is a quick process to set up IVR cloud services.

Scalability and flexibility

The IVR cloud-based services help your business in scaling up and down. It means you can use the IVR cloud service according to your business needs.

Remote work

The IVR cloud services help the business to communicate and perform their work from many parts of the world. It allows the businesses to communicate with customers in different languages.

Boosting agent performance

With IVR cloud services the businesses enhance the performance of the agent only. There is no need to worry about hardware or system maintenance. This leads to an increase in productivity.

Delivers a better customer experience

As IVR cloud-based services encrypt the data of customers, there is no chance of any data loss. You can analyze your customers well and give them better services/products.

Protects your Data

In call centers not only the data of customers but also the confidential information of the organization is vulnerable. IVR cloud services protect the data by encrypting it on the cloud.

Increase market speed

As there is no requirement for any equipment for installation, organizations can get the inside up and running in a generally shorter time period. Hence it is easy to achieve the desired goal of the businesses.

Conclusions

In this article, we try to give some information regarding IVR cloud-based services and its benefits. If you find this article informative then give your precious comment below the comment box.

IVR recording service: advantages of IVR recording services.

In this competitive period, most of the companies are choosing IVR recording service to decrease their capital investment. Which is using on sales, services, inquiry, collection, support assistance, etc. if you are wondering what are the advantages of IVR recording service then this article will help you.

The IVR recording services mostly help the call centers to communicate with their caller through the use of voice because it is the main line of customer interaction. IVR recording service helps to use of pre-recorded voice message on a telephony system by displaying menus and options to callers, and gather responses through the keypad entry.

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What is IVR recording service

IVR recording service is an effective method to show an expert corporate picture while streamlining your telephone customer care service. It is an alternative method that enables your client to answer inquiries and request benefits without anyone.

A high-quality IVR recording service is efficiently designed to helps business to stand out from the crowd; it lets your customers know that your business operates in a professional and efficient manner

Advantages of IVR recording service

IVR recording service can enhance the customer experience and increase the brand value of your businesses. There is a number of advantages of using IVR recording service. They are as follows:

Know more about your customer

IVR recording service helps you to know your customer’s requirement better. It helps the customer to answer their queries with help of keypad of the mobile or telephone. So it will be easy for your business to know more about the customer needs.

Track the performance of your agents

IVR recording service allows recording the conversations of your customer and agent too. This helps you to know about the performance of your agent is good or bad. It enhances the performances of your agent.

Improve the quality of your services/products

The IVR recording service helps you to collect all the information regarding the customer need and feedback from the customer about the service/product. It records all the feedback regarding product and service thus you can improve your product and service according to the requirement of your customer.

Protect the data of you’re the center

The most important advantage of the IVR is it protects the data of your call center services. So there is no chance to misuse the customers’ information.

IVR recording software

Interactive voice response recording software helps you to record phone calls to your computer. This is suitable for all businesses and call centers. It has many features for business users, like call recording, call conferencing, the ability to transfer calls, a push to talk intercom, DND mode, multiple line configurations etc.

IVR recording software enhances communication procedure like segmentation, identifications and calls routing and call recordings. It is easy, effective, budget-friendly software that helps to increase the brand value of your product of any organization.

Conclusion

IVR recording service allows personalized greetings or prerecorded custom messages to add a personal touch to customers to enjoy the flexibility of live recording your calls from any location. The Audio Store is the best feature to provide your customers with creating a good impression of your service.

Call center monitoring software – Get Here best Call monitoring Software

Call center monitoring software definition

A call center monitoring software is a software system that calls centers to use to monitor their incoming and outgoing calls.

What is call monitoring?

Call monitoring is a process to monitor inbound and outbound calls of a call center or contact center. Call monitoring is extremely useful and compelling for guaranteeing that the operators are putting forth great service and productive answers for the clients.

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Call monitoring system

Call checking frameworks enable business owners to hear direct what baffles and enjoyments their clients. Periodically, directors may invest the greater part of their energy managing a group, with the restricted client connection. Call monitoring software helps supervisors to hop on calls to get the clear understanding of the client and agent conversation.

What are the advantages of call center monitoring software?

 Quality Improvement

Call center monitoring software is highly beneficial for small businesses who want to set up their own call centers. The quality of a business totally depends on the quality of their customer service. And customer service is the prime part of a call center.

With call center monitoring software, you can easily listen to the conversations of your agents without letting them know. This means, the managers can check the quality of their calls and if necessary they will improve it.

Proper Agent Training

It is a fact that a call center without properly trained agents cannot give high-quality customer experience. Therefore agent training is a part of call center business. Call center monitoring software allows you to train your newly appointed agents properly.

When call centers monitor and track the performances of their agents they can rectify the mistakes and positive points of their agents. Hence they can train their agents accordingly.

 Improve Agent Performance

Whether it’s outbound or inbound calls, the performance of your agents always matter. For a startup call center, it is often a daunting task to boost the productivity of their agents. Therefore, call monitoring can be an effective tool to help you improve the performance of your agents.

Call center monitoring software has advanced features like call recording, call tracking, call listening and much more that allows call centers to analyze the details of their agents and boost their performances.

 Budget-friendly

Call center monitoring software, in general, is cloud-hosted which means you do not need to invest much in buying bulky hardware.  Cloud-based call center monitoring software does not require any maintenances which means you save your cost too.

The benefit of a call center monitoring software is simply more than you think. It is a great tool that comes within your budget and allows measuring the performances of your agents.

Conclusion

In this article, we discussed the various aspects of call center monitoring software and its advantages. We hope this article will help you know the various advantages of call center monitoring software. If you have any views regarding this article please do not forget to mention your precious views below in the remark box.

Cloud call center software – Why Cloud more superior than traditional telephony system.


When it comes about cloud call center software, we imagine a modern day contact center. Cloud call center software is call center software that is hosted on the cloud. These days cloud call center software is raining hard over on-premise phone systems. It means cloud technology is emerging as a game changer in the call center industry. In this article, we will see a comparative analysis between cloud call center software and on the premise-based telephone system.

Cloud call center software vs on-premise based systems.

Time management: Cloud vs On-Premise Phone Systems

Time management is the most important thing in call center business. On-premise bases telephone systems always take more time to function. You need to purchase a lot of hardware and deploy them in your office. It will take a lot of time.

When it comes to cloud-based call center software time management becomes a cake walk. Cloud-based call center software is easy to install and requires no bulky hardware or equipment. It will save the most of your time as it is mobile friendly and flexible.

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Cost-effectiveness: Cloud vs. on premise Phone Systems

The cost of an on location call center can be restrictively high. You have to buy equipment (servers, headsets or telephone, PCs, and so forth.), permitting, and make the fundamental courses of action to your office space to suit everything.

Cloud-based frameworks work with no interest in equipment or foundation put something aside for a solid web association. This is the main preliminary cost for which to design since, without better than average data transfer capacity, your call focus won’t work appropriately.

Scalability: Cloud vs on-premise Phone system.

Scalability means the ability to scale. For a small business, it is always important to have a system that scales up and down. On premise-based call center management system fails to scale as per your requirements. It is not as flexible as compared to cloud-based call center software.

On the other hand, cloud call center software is smart and fits any size of business. You can easily scale up and down with a cloud-based call center management system. You can only pay for those features that are necessary for your business with cloud call center software. But you can’t do this with On-premise based systems.

Security: cloud vs. on-premise phone system

Security is important in any form of business. Small call centers often suffer due to lack of security. Conventional call center management system fails to provide proper security to call centers. In case any disaster occurs, call centers may lose their data permanently.

But cloud-based call center software is virtual and does not require any external space. You can easily manage your agents remotely from any location in the world. Cloud call center software is also good for the environment and reduces the chances of pollution. With cloud-based call center management system you can easily recover if any unfortunate event occurs.

Conclusion:

In this article, I presented a comparative analysis of cloud call center software and on-premise based systems. From security to time management, every basic point has been discussed above. If you have any suggestions please feel free to mention your views below in the comment box.

IVR System for Call Center – Get Here IVR for Your Call Center

IVR self-service benefits refer to the uses of IVR by a specific person or organization with a favorable environment for the growth of businesses.  Most individuals who have the passion to learn about information and technology are quite familiar with the IVR system for call center business.

IVR system for call center definition

Interactive voice response (IVR) is a kind of call center software that enables callers to course their calls to the fitting specialist or agents. It let the client take the directions that are preloaded and pick the right option to talk with the eligible executive from a particular department.

For instance, If a client needs to deactivate his service he dials a without toll number which prompts him to press a specific button to go to the deactivation office. This encourages the buyer to get profited as well as constructs a solid trust-connect between the specialist and the clients.

IVR features

Interactive voice response is a methodology through which call centers prompt their customers to improve sales. The IVR technology is not bounded by a single function but distributed with discrete functionalities that are known as IVR features. There are many IVR features that are being used by contact centers these days. But here is a list of most important IVR features below.

Fax to mail

Fax to mail is a feature allows its customer to send and receive faxes. It permits you to receive faxes in your mail ID globally.

Out dial prompting

Out dial prompting is one of the important IVR features that allow call centers to switch to different option when their customers are busy.

 Launch program

The lunch program is an IVR feature that allows call centers to run multiple call or program as per their requirements.

 Web-based reporting

The web-based reporting feature has a user-friendly interface which allows call centers to the graphs of calls on hourly to yearly basis.

Touchtone detection

A touchtone detection is a type of feature that call center used to help the customer during OTP and PIN number entering.

Call transferring

Call transferring feature of IVR system allows call centers to transfer the call of the callers easily.

IVR product

  1. IVR system for call center
  2. Corporate IVR system
  3. IVR system for health care
  4. Mobile-based IVR system

IVR self-service benefits

What is IVR self service

Self-service IVR system is a type of modernized IVR system that uses the data of call center CRM to give an appropriate solution to the customers.  However self-service IVR is used by many contact centers that have a large customer base.

What are the benefits of IVR self service

Configure a personalized IVR message and prompts

IVR self-service allows call centers to record customized greetings, messages and prompts. So when your customers call, they will have a more personalized experience. “Press 1 for product” taken to a new level. This is one of the important IVR self-service benefits which enhance your company’s customer service.

Use pre-recorded IVR messages

To use pre-recorded IVR messages is an essential IVR self-service benefits for call centers.  If you don’t want to use your own voice on the IVR you can pre-record a message. It makes Professionalism easy.

Collect data from your callers

IVR to collect information of your customer’s requirement and transfer calls to the right agent or department depending on their IVR input. There is no chance of transferring a call to the wrong agent or department.

 Automate customer support

IVR allows the customers to solve their own problems and get their solution without speaking with an agent.   This is the important IVR self-service benefits which save the time for the call centers.

 Manage high call volumes

IVR system allows call centers to handle high call volumes easily. Callers will automatically be directed to the agent or department that is most capable to resolve their issues or will wait in a line when all agents are busy.

Improve a company’s image

Call centers can utilize IVRs to influence it to give the idea that their organization is bigger than it really is. On the off chance that you just have a couple of individuals in your organization, you can arrange IVR prompts that enable guests to converse with deals, support, showcasing or specialized help, and so on.

IVR self-service benefits: conclusion

Interactive voice response is an important tool for call center business. In this article, I presented a discrete analysis of IVR self-service benefits, IVR product. I hope this article will help you to understand interactive voice response.