Category: Call Center Solution

4 Call Center Equipment To Build Modern Farmer Helpline Centers In India

Farming is considered as the soul of India. Since ancient times farming has been a part of India. It is the largest sectors that cover 70% of the rural households in India. But with time situations have been changed. Now the Agriculture sector requires modernization due to the changing climate and natural imbalances in the soil.

If we see the current policies of our government, we will find a very futuristic approach to uplift the lives of farmers. The soil health card can be considered as one of the advanced things that have been implemented for the farmers in India. But yet there are many issues that need to be addressed by using information & Technology.

The basic issue of the farmers in India is that they need to be heard. Though there are numerous Helpline centers, yet they are not that much efficient to address all the issues of farmers. If we can envision Modern Farmer helpline centers with advanced call center software, I think we might be able to leap miles ahead in the path of growth and development. But to do this we need to figure out some basic requirements to set up robust Helpline centers across India.

4 Basic Call center requirements to set up Modern Farmer Helpline centers

1. CRM Software

In this list first comes CRM software. Customer Relationship Management (CRM) software is generally used to manage customers’ data. In the agricultural sector, CRM software can be used to keep the data of all the farmers who give calls to inquire about agricultural products and policies. This can help Farmer helpline centers to keep the data of all farmers across India and forward it to the Ministry of Agriculture. Without corruption and middlemen, things will be dealt transparently if CRM software will be used in the agricultural sector.

2. Voice Broadcasting Software

Voice broadcasting is a process through which pre-recorded calls are made to the mobiles of customers. This technology can also be used in the agricultural sector of India to help farmers. In Farmer helpline centers, voice broadcasting software can be deployed to inform farmers about the cost of crops, weather and soil related information and new government policies instantly. With Voice broadcasting software, millions of farmers who use mobiles can be addressed which will help the government to solve most of their problems.

3. Interactive Voice Response (IVR) System

Interactive voice response (IVR) system is used to address customers via computerized voice and pre-installed information. It can be utilized in the agricultural sector to enhance customer satisfaction rates. It will make the Farmer Helpline service available 24/7 for farmers. It will also not be possible for the government to employee human agents all across the country. Therefore the IVR system can be deployed to address farmers without the absence of agents.

4. Call Tracking Software

Finally, it’s time for Call tracking software. Call tracking software is used to track the quality of calls in call centers. This system can be used to set-up Farmer helpline centers that can easily keep track of the issues and queries of farmers. Sometimes farmers also give suggestions that fail to reach to the government officials. But by call tracking software, important suggestions can be easily tracked and forwarded to the government authorities to discuss it. Call tracking system can also utilize the data from CRM software to filter those calls that are important and needs to be addressed immediately.

Conclusion

In the end, I can say that currently, India is emerging as the fastest growing economy in the world. But we need to do a lot to improve the conditions of farmers in our country. We have all resources and creative minds available in our country which we can use to modernize our agricultural sector. We are known for our software development and if we can utilize it to benefit our farmers, there will be no greater achievement than this for us.

How To Boost The Productivity Of Your Call Center Support Team

Every business follows various tactics to increase its productivity as the performance of companies depends upon their employees or support staff’s performance. One of the important factors to increase productivity is increase the number of customers. The number of customer matters to the company’s performance. We all know that how productivity is so important for a company.

If the productivity of a company increases the performance of its employee also increases. The efficiency of employees increases the ROI and enhances the brand equity of an organization. But sometimes small businesses face difficulties to follow some sophisticated ideas suggested by business leader consultant nowadays. Therefore we have tried to bring you some simple yet effective steps to boost the productivity of your call center employees aka call center support team.

Make Your Team Amiable

The friendly environment is very important in working places. Working in a stressful environment is not only bad for the employees but also a hurdle for the organization’s growth. Thus you need to build a friendly environment in the company and also do some friendly activities to improve the bond between the employees.

Conduct Daily Training Sessions

To increase the productivity you need to train your employee on regular basis. Because working process always depends on performance. So give a training session to your employees for better performance. The research said that employee performs better after they provided a good training session.

Make Your Team Tech-Savvy

Companies always use advanced and updated technology to improve their performance. There are some technologies companies can use to boost productivity. They are as follows:

1. Progressive Dialer:

It is an automatic dialer system to reach the customer only when the agent is ready to answer their queries. Progressive dialer helps the agent to dial first then call the customer to keep the gent online.

2. Personalized Greetings

It not possible to greet each and every people every time as the agent has to do multiple tasks during their working period. Besides this, they are sitting to talk with the customers every time. Sometimes agents may skip greeting people so with IVR or Virtual Number, you can record personalized greetings for callers.

3. ASR (Automatic Speech Recognition)

This is a type of software system that acts upon voice recognition. It helps the business to classify calls in various categories based on keywords.

4. Call Tracking

Call tracking system allows you to track the call other detail of the caller. It helps your support team to know from where the caller and their problem. It allows you to know where to focus more and save your time.

Work From Home

Work from home facility allows employees to work from any geographical distribution. Sometimes employees don’t want to go office due to some personal reason or health problem or any other reason. Cloud Telephony allows employees to work from home. Cloud telephony allows you to work from any place in the world.

Giving Feedback

It is always important to get feedback in any business. It allows employees to think what should be changed or what should remain. It helps the employees to know better the choice of the customer. Employees can improve their performance according to the feedback.

Conclusion

These strategies can help in enhancing employee’s commitment and in the long run enhancing the organization’s performance. The individuals who disregard this issue at the beginning time regularly pay an overwhelming measure of misfortune in a type of diminished deals or misfortune. Consequently, it tends to be reasoned that efficiency can be utilized as a proportion of disappointment or accomplishment in any sort of business.

How A Call Center Solution Can Be Effective In Client Engagement & Conversion

Today it has become crucial to provide high quality and innovative customer service for every call center solutions provider. Expectations have no end literally, therefore the more you will do the more you will be doing in order to address your target audience and sustain in a competitive environment.

Nobody can ignore the fact that contact centers build perception for your business among people. To become a proficient and reliable call center, the conversation channels must be strengthened. In today’s competitive era there is cutthroat rivalry among small businesses. How could you manage to survive? Well, in this blog we will try to figure out how a call center solution can be effective in client engagement and conversion.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Call Center Solution

Call center solution is a type of tool that allows businesses to manage customer issues through multiple channels. It helps in improving agent’s performance and achieves the customer experience goals. A call center solution is frequently an aggregate bundle communication product. Call center solution help companies to make better client benefit encounters and increasingly connected with call center agent.

How A Call Center Solution Can Be Effective In Client Engagement & Conversion?

If you are dealing with a client-oriented business it is clear as crystal that you will get visit calls from the clients of your services. The question is, is it possible to manage multiple channels by a single agent in organizations like development, deals, benefits or have a different group for every area to accomplish smooth service.

The call center solution provides various advantages to business as well as to customers. They are as follows:

1. Easy To Install

Integration of CRM (Customer Relationship Manager) with call center solutions gives real-time client information to the operator. CRM is the business procedure that amasses the end client data, client connections and exercises in one effectively open place to build the benefit to the business.

2. Easy To Set Up

With the utilization of cloud-based call center software solution, it is very easy to set up a fully functional call center in a couple of minutes as it doesn’t require any system and empowers operators to begin quickly making an outbound call or accepting inbound calls.

3. Improved Observing

Call center solution gives all the required information’s to the manager to make an important decision on various issues. The management can report and analyze the status at any point as it has the ability to store all the call records and recordings, and cost per call.

4. Geographical Distribution

Cloud-based call center solution empowers operators to be situated in various physical areas, yet work as a solitary group. This likewise empowers operator with the alternative of work from home, which can be exceptionally helpful if there should be an occurrence of low-staffing.

5. Multiple Channel Support Systems

Nowadays, a large portion of the call center gives client service and support through a few communication channels, including telephone, email, web talk, content, and online networking. This empowers the end client to pick a strategy for contact-dependent on their solace level.

6. Call Routing

It is the way toward steering the client call to an operator that most suits the guest necessity as opposed to appointing the call to the following accessible service. The primary favorable position of expertise based directing is that it abbreviates the time, taken to settle an issue and also lessens the holding up time in this manner enhancing the administration level measurements.

7. Increase ROI

ROI represents Return on Investment; it is a proportion of business execution which can be determined by partitioning net benefit by total assets. With the expansion of new features in the call center the solution, it is obvious that the business will offer amazing service ensure consumer loyalty and boost ROI.

8. Budget-Friendly

Most of the organizations currently lean toward utilizing a virtual call center for their call center management solution which wipes out the forthright investment on equipment and programming system and furthermore offers the office to pay for what you use.

9. Security

Call center solutions ensure that the end user information is safe and secure with the assistance of information encryption techniques, utilizing numerous wellbeing models, setting various authorization levels to ensure client information is characterized.

Conclusion

There are different measurements that should be considered in a call center solution for estimating the profitability and execution of any association. It is clear that each business has a different group for managing each domain, which clarifies the need of call center solution in each client driven record.