The changing market of India has created a good environment for cloud telephony providers in India. Cloud is not a new technology in India as the IT revolution has already hit India in the early 90s. As the third largest consumer market in the world, India is becoming the hub of technological manufacturing these days.
It is a fact that no business can prosper without a solid customer base. Therefore call centers can play crucial roles in promoting specific products services or brands. There was a time when the traditional call center management system was used by call centers but nowadays cloud is the ultimate technology that calls centers to prefer.
What is cloud telephony
Cloud Telephony is a type of communication technology where all communication systems are hosted on the cloud. Though it is a cloud-based communication system, it can be further distributed as per its working areas.
PSTN – There are many regions (India, Middle East) that do not authorize mixed calls of IP and PSTN based. Therefore these countries use PSTN based cloud telephony services.
IP – Basically IP or Internet protocol is used to deliver cloud telephony services. Unlike the Middle East and India, western countries use VoIP enabled cloud telephony systems.
Benefits of Cloud Telephony Solutions
Cost saving
Cloud telephony system is cheaper than traditional telephone systems in terms of installation, uses, and maintenances.
Flexible
Cloud-based systems do not require any additional Hardware installation. They also function smoothly on mobiles and computers.
Scalable
Cloud telephony systems can be easily scaled up and down when businesses need. They can pay only for the number of features or services they use.
Reliable
Cloud telephony solutions encrypt the data of the user and let the user recover from disasters easily. Hence they are secure and reliable.
Productive
Cloud telephony systems are better than conventional telephony systems as they are value for money from every aspect.
How to Get the Best Cloud Telephony Providers in India
To find the best cloud telephony providers in India is not so easy that it seems. You need to follow certain steps to do things quickly and start generating revenue from your business. Here are some basic steps that you need to follow to get the best cloud telephony providers in India.
Decide Your Needs
If you are planning to choose good cloud telephony providers in India, you must specify your requirement first. Once you set your requirements, the options in front of you will become more specific.
Check the price
Your budget is important when you go for cloud telephony providers in India. You should check the price of various cloud telephony providers in India and see which fits your budget.
Compare many
Now, if you have many cloud telephony providers who fit into your budget, then you have an option to compare. You can compare their reputation, client base, features, support, and privacy policy to have a clearer vision.
Do a Free Trial
Once you get some of the best cloud telephony providers in India, you must go for free trials of their services. A free trial is always good and it helps you experience the pros and cons of a service.
Now Choose the Best
Now you have the best cloud telephony providers in your hands. But if you want a single provider, then you can further compare and pick the one that suits your needs.
Conclusion
There are many people who love to advise and tell the right thing to others. But at the end of the day, everything depends on the user. Therefore it is you who has to choose the right thing for your business. It does not matter how good things are if they do not fulfill your needs they are not useful. Well, I just tried to discuss on cloud telephony benefits and cloud telephony providers in India. If you find this article helpful, please do not forget to mention your precious views below in the comment box.