Open Source Call Center Software – Get the Features and Benefits for Your Business Here

Choosing open source call center software for the first time is very tricky because you are leaving your current provider. There are various components to consider. One critical inquiry to consider is whether the product you pick is open source or not.

These days open source call center software is very essential for a call center. It gives everybody an equivalent opportunity to add to creating software or a technology. Open source call center software has changed the customary call center industry definitely. It has given independent companies a chance to redo their call center software system according to their necessities.

What Is Open Source Call Center Software?

Open source call center software is a kind of call center software that has its source code open for engineers and non-designers. Fundamentally, when a system is produced on the open-source structure, it is considered as a free framework for everybody to adjust and convey further.

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Features Of Open Source Call Center Software

1. Predictive Dialer

A predictive dialer is one of the fundamental call center software that is even found in open source call center software. It works consequently to call or go to bring without a human operator. A prescient dialer is utilized both in inbound and outbound call centers.

2. Click to call

In open source call center software, click to call feature is a fundamental component. This element enables the specialists to make outbound calls without issues. This component presents to you the database of your clients which make you effortlessly decide your clients’ needs.

3. Automatic call distributor

Automatic call distributor is an essential element for a call focus. It encourages course approaching calls to the correct operator. It is equipped for conveying powerful outcomes amid high call loads. Programmed call merchants additionally handle call span call volume and hold up time.

4. Interactive voice response

Interactive voice response (IVR) is the most imperative element in a call center. These days the IVR system is being utilized in various territories like the wellbeing part, the training area, and the resistance segment. This element prompts the client with preloaded voice messages and diverts to the correct call center operator.

Benefits of open source call center software

A. Integrate with other software applications

Call center most likely uses a wide range of software applications to help deal with your profitability. With open source call center software, a business can coordinate everything from CRMs to visit includes consistently. This implies business can keep utilizing the majority of the applications that to know and love and exploit everything that a virtual call center solution brings to the table.

B. Take advantage of innovative features

Developers in the call center network are continually attempting to construct new increments and features to help contact center run all the more proficiently. The idea of open source software enables numerous engineers and pioneers to take part in making a consistently advancing item and gives the best thoughts a chance to ascend to the surface all the more rapidly.

Regardless of whether you need something fresher, quicker, or with extra abilities, open source call focus programming enables you to take the most recent and most prominent highlights and actualize them in your call center.

C. Create custom features

When all is said in done, restrictive call center solution fit this normal saying: “What you see is the thing that you get.” These arrangements accompany various supportive features out of the container, yet they don’t take into account much customization.

All in all, what happens when you require something manufactured particularly for one of the kind needs of your call center?

By definition, open source software is adjustable. In this way, on the off chance that you require an element that your open source call center provider doesn’t offer as a matter of course, they can in all likelihood manufacture it for you. You don’t need to stress over equipment, coding, or even technical support; your open source call focus programming supplier will deal with all that for you.


With any innovation securing, it is vital to get your work done before focusing on a mission-basic innovation. Gather a rundown of usefulness that is expected to help the office and afterward decide whether the open source application under thought has what you require. One interesting thing about open source call center software is that prospects can download their source codes and test them out before making a noteworthy speculation.

Cloud Based Contact Center Solutions – Get Here Best Call Center Software

Cloud-based contact center solutions

When it comes about cloud-based contact center solutions, we imagine a modern day contact center. Cloud call center software is call center software that is hosted on the cloud. These days cloud call center software is raining hard over on-premise phone systems. It means cloud-based contact center solutions are emerging as a game changer in the call center industry. In this article, we will see a comparative analysis between cloud call center software and on the premise-based telephone system.

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There are still some misconceptions among some small business owners who hesitate to use cloud-based contact center solutions. The traditional call center management system is not bad yet it is quite out-dated in terms of usability in this era.

In this article, we will discuss cloud-based contact center software. We will try to figure out what benefits you get when you switch to cloud-based call center software.

Cloud based contact center solutions benefits

Generally, call center software has many benefits than traditional communication systems. But when call center software is designed on open source framework it can have more advantages than common call center software. Here are some major benefits of call center software open source listed below.

Easy to use

Call center software open source is easy to use because it is built on open source frameworks like Asterisk, FreeSwitch, OpenSips, and WebRTC. You can easily use it on mobile devices as well as integrate it with various applications which make it more flexible than others.

Better management

For a call center, better management simply means the management of agents and customers. This is the core idea of call center management. Call center software open source is more flexible than other call center software and allows you to manage your organization without hassles.

Highly scalable

Open source software is free to use, modify and distribute. Therefore Call center software open-source becomes more scalable for small businesses. You can easily add the features you need and pay only for them. Later you may add more features as well.

More secure

Security is the main concern in the IT industry. Call center software open source is easy to collaborate with various applications which makes it secure. You can add as many security features you want with call center software open source.

Sip2Dial: Cloud based contact center solutions in India

Sip2Dial is cloud-based contact center software that offers financially savvy cloud-based contact center solutions in India. Among top cloud contact center solution providers in India, Sip2Dial is known as the best solution provider. It is because of the propelled include, adaptable UI and great client support of this product.


Generally, most Cloud call center software is built on open source frameworks. It is because companies always want to fulfill the demands of their consumers. Call center software open source is like a stock android platform which is easily customizable and upgradable. I think it is always good to choose call center software that gives you a quality and clean experience like stock android.