Month: August 2018

Set up Cloud call Center: price and detail information

Cloud call center set up sometimes becomes a complex for small businesses due to lack of proper knowledge. In this article, we are going to give you the detailed information on cloud call center setup, its price, and effectiveness.




What Is A Cloud Call Center?

A cloud call center is a contact center or digitalized call center that is hosted on an internet server. A cloud call center can handle voice calls (inbound calls, outbound calls), video calls, text & multimedia messages and web data virtually.

Why Set Up A Cloud Call Center?

In simple terms, there is two main call center software used today. One is on premise-based call center management system and another is cloud-hosted call center software.

Cloud-based contact centers use cloud-hosted call center software while small call centers prefer on the premise-based system. Under this subheading, we will tell you why you need to set up a cloud call center.

1. Cloud Call Center Is Easy To Set Up

A cloud call center is a virtual customer management office that requires no bulky hardware or discrete software deployment.

You can easily set up a cloud calling center without following any complex processes if you get a right call center software provider. Cloud call center requires no real space and can be set up on a mobile phone as well.



2. Cloud Call Center Price

As we mentioned above, cloud call center requires no costly hardware deployment. You do not need to hire labors to build big buildings for machines and equipment.

Cloud call center uses cloud technology hence you do not need to worry during natural calamities. You will get easy government clearances for cloud call center because it’s environmentally friendly.

3. Cloud Call Center Ensures Security

A cloud-based contact center uses cloud technology that encrypts your data. Unlike traditional call centers, cloud call center protects the data of your callers and agents from hackers and other cyber threats.

During natural disasters, traditional call centers fail to function properly. But cloud-based contact centers can be operated from any place around the world. You can easily relocate your cloud call center as per your business needs.

4. Cloud Call Center Improves Your Sales

Sales are the most crucial department in any kind of business. If your sales department is weak, your business can not achieve a decent ROI. Cloud-based call centers allow you to improve your marketing strategy by providing effective solutions for your customers.

Cloud-based call center software is scalable and can target multiple customers. Therefore, cloud call center can help your business to do good brand marketing. You can hire remote agents in different countries and easily expand your brand presence through your cloud call center.




Cloud Call Center Vs On-premise Call Center

A cloud-based call center is superior to ordinary or on-premise based call center in all aspects. A basic call center can only handle voice calls while cloud-based contact centers can manage web data, video calls and much more.

In traditional call centers, the target audience is limited while cloud call centers can easily promote your products across the world. In terms of efficiency and performance cloud call center has the edge but traditional call centers posses a popular brand image.

Cloud Call Center Setup Requirements

If you think the cloud call center setup project plan is difficult, you might be wrong. Many popular beliefs are there that endorse traditional call center setup. But we have discovered a few easy steps that include all the requirements to set up a cloud call center.

How To Set Up A Cloud Call Center?

A. Do A Research On Cloud Technology

Anything you do without the right knowledge can cost you in future. Cloud is a modern technology that you need to understand properly. These days it is easy to understand anything on the internet.

You should conduct a thorough research on cloud technology before you choose it. After you become sure, you can proceed to set up a cloud call center.

B. Decide Who Your Customers Are

Call centers are the busiest workplaces in the world. They address the customer, solve their issues and prompt them to buy your products. It is a fact that customers always remain on the top in call center business. Therefore, you should decide your target audience before setting up a call center.

You must choose your customers according to your service offerings. There are different types of customers with unique requirements as well. Hence it is an easy task to decide who your customers are.




C. Set Up An Ideal Budget

It is a crucial thing to set up an ideal budget before doing any business. A call center with 200 agents has different requirements than the one with 10 agents.

Cloud call centers do not require any extra hardware installation and maintenance. Therefore you should decide how much you can invest in setting up a cloud call center.

D. Choose A Reliable Call Center Solution Provider

There are hundreds of call center solution providers around the world today. So It is important for you to choose an effective call center solution provider.

There are some cloud call center software providers that charge on basic usages while some charge on the basis of features. Take your time and choose a good provider for your business!

E. Ensure Your Provider Addresses Your Needs

If you hire a good call center software provider like Sip2Dial, it must address your business needs. For example, if you need to broadcast scheduled messages, your provider must give you the effective voice broadcasting software.

These days many advanced features like automatic call distributor (ACD), skill-based routing and Historical reporting are crucial in a call center. You should look into the features of your cloud call center. And know whether they address your business needs or not.

F. Hire Experienced Agents

A cloud call center needs experienced agents who can give the right information to the customers.

You can hire 200 employees or 10 employees to set up a mobile-based cloud call center as well. Every time you need to hire experienced agents to build a good brand image among your clients.

G. Choose A Convenient Location

Cloud call centers do not require bulky hardware or large space to function. Therefore a convenient location is necessary to set up a cloud call center.

You should choose a location where your employees can easily reach and get all the facilities like markets, gas stations, buses and rail lines.




Why India is an ideal place to set up a cloud call center

A cloud call center is a call center that uses cloud innovation to interchange calls, messages, Emails and web data between consumers and vendors. Businesses across the world are looking forward to embracing cloud technology due to its effectiveness these days.

Developing countries like the Philippines have become a hub to attract enterprises to set-up cloud call centers. A cloud call center is portable, mobile and cost-effective. Hence it can be set up in any geographical location.

But in this competitive era businesses need vast markets. And India is one of the fastest growing economies which can provide a sustainable and demanding market for businesses. In this article, we will tell you something about changing India. And describe why India is an Ideal place to set up a cloud call center.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Young Demographic Profile

Every business you set up, you need young and efficient employees. Everyone knows that the call center industry is one of the busiest working sectors out there. If you want to set up a cloud call center, most of your services are going to be technical and specific.

India can be an ideal place for a business to set up a cloud call center. As per various surveys, 65% of Indians are below the age of thirty-five. Therefore it can be an opportunity for businesses to invest their money in India. Small businesses that want to set up cloud-based call centers can set-up a solid employee-team cost-effectively with the young demographic profile in India.

Fastest Growing Economy

Businesses are like floating leaves in a developing country. A growing economy can help businesses generate more revenue and brand equity. A cloud call center is based on the principle of promoting certain products or solving the issues of customers.

India can be an ideal place to help small businesses and startups to build a cloud-based call center. The GDP growth of India is 7.5% in 2018-19. Therefore you can get a good environment to set up your own business be it a cloud call center or anything.

Third Biggest consumer Market

The bigger the market will be the more ROI you can expect from your business. After China, India is considered as the biggest consumer market today. An Indian consumer is educated, intelligent and ready to spend money on quality products and services.

If you want to set up a modern-day call center or cloud call center, you cannot sideline India. You can find different types of target audience groups here in India. Unlike western countries, India has 28 states and 22 major languages. This linguistic dividend also affects the thinking process of consumers. Therefore it can be an ideal place to set up a cloud call center.

Welcomes Foreign Investment

The international community now sees as an open economy due to the foreign policies of the current Modi government. After the government of India’s approval on Foreign Direct Investment, it has become much easier for call center world to come to India.

If you are a non-Indian but want to build a startup cloud call center, you can easily get all government clearances in India. As I have mentioned before that the Indian consumer is tech-savvy and intelligent, you can expect a good ROI here.

Unemployment is the Issue

Every business wants to invest less and earn more these days. In most developed countries, the scope for start-up industries is less due to their stabilized economy. For a cloud call center business, all you need is a blend of technology and human intelligence.

In India, you can find the most talented individuals who are looking for jobs. According to the former NITI Aayog chairman 7.5 millions of Indians are looking for jobs. It is an opportunity for call center entrepreneurs to utilize the skill of Indian Youth. You can easily hire remote employees in budget-friendly expenses. For startup cloud call centers India is a great place to set up their business.

Bottom Line

Cloud call center business is the future of the call center world as per the current developments in call center industry. Therefore small businesses must embrace cloud innovation for better scalability, agent management, and customer satisfaction. In this article, we discussed why India is an Ideal place to set up a cloud call center business. If you find this article informative, please do not forget to mention your precious views below in the comment box.

5 Benefits of CRM software for call center business

There are different types of CRM software for call center business. It is a popular belief in the IT industry that CRM is used to collect and organize actionable customer data. But there are many other things that quality Customer Relationship Management (CRM) software can perform.

In any kind of business, the consumer always remains at the top. No business can prosper without a solid customer base. In this article, we will discuss five crucial advantages of CRM software for call center business.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

 

Organized Information

it is an important thing for you to organize your business well. In the call center business, you will encounter thousands of customers’ every day with different requirements. The more you know about your customers, the more it will become easier for you to provide the appropriate solutions.

CRM software will allow you to store a vast data of your clients and important information regarding them. You don’t need to worry about losing any of your clients’ data. All the data of your customers will be arranged in a proper way to help your agents give the right information to your callers.

Effective communication

Communication is the crucial part in call center business. If you communicate well with your consumers, they will come to buy your products. If your agents don’t get the relevant information about your callers, they will not be able to solve their issues.

CRM keeps the relevant information about your customers. CRM makes it possible for your agents to go through the previous records of your customers. Due to the mobile compatibility of CRM software, it let you access your data remotely.

Quality Customer Service

Customer service is important in the call center industry. Your time is valuable, but so is your customers’ time. And, should your customers experience a problem that needs resolution, they’re going to be unhappy unless that problem can be taken care of quickly.

Customer service is essential in the call center industry. Your time is significant, yet so is your clients’ time. Your customers need their issues to be solved. They can easily become irritated if every time a fresh agent asks them about their problems. It’s CRM that allows call centers provide quality customer service through improving their customer service.

Increased Revenue

The revenue in call centers depends on the quality of the calls of that call center. If you have your own call center, your revenue depends on how many leads you convert. It means you need to pull your target audience through your call center to buy your products or services.

Once your agents start using the CRM software for call center business, the productivity of your company will increase. With more leads and happy customers, you can easily become a market leader in a specific niche.

Budget Friendly

When you deploy CRM software for call center, the additional cost of extra hardware installation will be zero. At first, it may seem expensive, but gradually it will outweigh the burden of costs on your business.

With cloud-based Customer relationship management software, you will be able to access your data any time at any place. In case of any cyber attacks, your data will be protected in the cloud. This will save your money and time.

Finally

In this technological era, call centers are the lifelines of the market. Call centers promote a particular brand, product or service through reaching the consumers living in different parts of the world. We discussed the different advantages of Customer Relationship Management (CRM) Software in this article. If you find this article informative, please feel free to give your precious views below in the comment box.

4 things that make Sip2Dial one of the reliable VoIP service Providers in India

These days it is a daunting task to find reliable VoIP service providers in India. When you are running a large business house, you need a VoIP provider to give you seamless communication services. VoIP tech is a renowned VOIP provider across the world today.

Thousands of small businesses and corporate houses utilize the VoIP technology from Sip2Dial today. But what really makes Sip2Dial one of the VoIP providers in India? Here are 4 things that make Sip2Dial a good VoIP Provider.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Effective Call Termination

In VoIP, a telephone call isn’t dealt with by a solitary supplier. Sip2Dial uses propelled servers and strategies to give amazing call end all through the world. Call termination is where the VoIP call is steered between the supplier and the called party.

If there should be an occurrence of VoIP, not all suppliers are made the equivalent. You have to search for a provider with great call termination and Sip2Dial is clearly an incredible choice for you. At debatable costs, Sip2Dial gives High-quality call termination facility which gives it an edge over its rivals.

Active Monitoring

There are various VoIP suppliers who claim to be reliable VoIP providers however they do not have the dynamic monitoring process. Be that as it may, Sip2Dial takes this as an indispensable part of VoIP technology.

Sip2Dial actively monitors call termination routes in case of any issues. In the event that your business depends on VoIP technology, you can’t bear the cost of a poor VoIP provider rather you require one of the finest VoIP providers in India.

Brand presence

For a reliable VoIP provider, it is imperative to have a respectable worldwide brand value. On the off chance that you are searching for a good VoIP provider in India, you should consider this point.

Sip2Dial gives local DIDs to help customers to communicate specifically with business at reasonable costs. Sip2Dial empowers the dual way of communication at any geological area which demonstrates the solid global brand presence of Sip2Dial over the world.

Robust Security

Most VoIP providers in India suffer extreme losses because of scammers and fraud activities. If you want to contact a reliable VoIP provider, you must be sure that your VoIP provider is strict against such illegal activities.

Sip2Dial effectively monitors call usages of customers like banks monitor their credit card holders. This causes a large number of individuals to handle the fake action.

Bottom Line

In this article, we have tried to discuss how Sip2Dial is one of the reliable VoIP providers in India. It depends on you to choose the right VoIP provider for you. If you find this article informative, do not forget to mention your precious views.

5 reasons why you need to set up a Cloud-based Contact Center.

A cloud-based contact center is a contact center that relies on cloud innovation to provide solutions to its consumers. Cloud-based contact center software is the most advanced and effective call center software. Today cloud-based contact centers represent a broad term where customer relationship management and hassle-free business comes as the basic functions of it.

There is a popular belief in the traditional call center world that cloud-based contact centers are expensive to set up. In this article, we will try to tell you 5 important reasons why you should set up a cloud-based contact center. Here it is, checks it now!

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Easy To Set Up

If you want to set up a cloud-based contact center, you do not need to purchase costly hardware. Cloud-based call center software can be easily installed and deployed. Hence you can easily set up your contact center.

Cost saving

Unlike Traditional call centers, cloud-based contact centers are easy to set up as zero infrastructures are needed to start them up. It needs zero maintenance and you can easily operate it during any kind of natural disaster. Hence it saves your money.

Scalable

On-premise system based contact centers often fail to complement your needs. But cloud-based contact centers are scalable means you can scale it up and down as per your needs. When you need to move your company, you can easily move your contact center. Cloud-based contact centers do not require bulky hardware. Hence it is mobile friendly.

Secure

Cloud-based call centers are more secure than traditional call centers. It is a great option nowadays to prevent cyber threats. They keep the information of customers, agents, and other important data protected which allows contact centers to take less stress on security-related concerns.

Productive

It is the best way to manage your agents as it let your agents get connected in real time sitting at remote places. Today most of the contact centers are using cloud call center software for the better management of their company.

Finally

In this article, we tried to tell why you need to set up a cloud-based contact center. Actually, cloud-based contact centers are more effective, productive and secure than conventional call centers. We hope this article will help you get the right knowledge of cloud-based contact center.