Day: September 24, 2018

Cloud Contact Center Solutions in India- Get he Cheapest Cloud Solutions Here


In terms of affordability, there are many cloud contact center solutions in India. But when you decide to choose cloud call center solutions, you can not only rely on its pricing but also on various other aspects like features and efficiency. Therefore before we draw any conclusions here, we must know about the cloud technology and its uses in the call center industry.

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Cloud-based call center software

Cloud-based call center software is a type of call center software that primarily uses cloud technology to function. In short, cloud-based call center software is a software system that is hosted in the cloud.

Sip2Dial: Cloud contact center solutions in India

Sip2Dial is cloud-based call center software that offers cost-effective cloud-based contact center solutions in India. Among top cloud contact center solutions in India, Sip2Dial is known as the best call center solutions. It is due to the advanced feature, flexible UI and good customer support of this software. We will try to know the different features and advantages of Sip2Dial below.

Key Features of Sip2Dial

Inbound call center software features

1. ACD

ACD or automatic call distributor is one of the most important features in inbound call center software. The automatic call distributor helps contact centers to distribute the calls through various departments which will later be routed to appropriate agents.

2. IVR

Interactive voice system or IVR is also an important feature for call centers. This feature helps call centers prompt their callers to buy or choose specific services. IVR also helps in routing callers to the right agents and in agent training program it plays a crucial role.

3. Skills-Based Routing

In inbound call centers, skill-based routing feature works to help callers. It uses the various data of callers including their geographical location and language to route them to the appropriate agents or departments. For example, if a caller belongs to China, the skill-based routing feature will route its call to the agent that speaks the Chinese language.

4. Customized Call Queues

In inbound call centers, thousands of calls are received daily. Therefore call centers to need to manage these calls. Here customized call queues allow call centers to arrange callers in queues with respect to their needs and service areas.

5. Built-in CRM

Built-in CRM is the most important tool in inbound call center software. It allows agents to view the data of their consumers and call center managers can also check the client-agent relationship performance here. Therefore CRM becomes the basic feature of good call center software.

Outbound Call center software Features

Click-to-Dial

The click to Dial feature of a call center software basically helps call centers to manage their outbound call flows. This feature helps call centers to dial out those customers whose details are already there in the CRM. This feature reduces the workload on your agents and boosts their productivity.

Answering Machine Detection

The answering machine detection feature is one of the most important features in a call center. It allows call centers to screen calls that are answered by pre-recorded messages. This feature reduces the call drop rates in call centers and boosts the productivity.

Call Back Schedule

The call back schedule feature allows call centers to schedule calls back. This feature is also used in inbound call centers yet outbound call centers use it to improve the client-agent conversation quality.

Sip2Dial: Call center software Free

When we talk about free cloud contact center solutions in India, we must consider the mindset of Indian user as well. The Indian consumers always expect something more at lower prices. Therefore Sip2Dial brings the most amazing free trial offer for all call centers. Now you can just go for a 30 days free trial by registering with Sip2dial.

Hosted IVR India- Get Best-Hosted Cloud IVR Here

In this technological era, most contact centers use Hosted IVR, India. There are various hosted IVR solutions are there such as browser-hosted, cloud-hosted etc. Basically, cloud-hosted IVR is the most popular choice for call centers nowadays. Be that as it may, before going to know about Hosted IVR, India, we must look into the IVR technology and its uses.

Interactive voice response or IVR service is a service system that enables an organization to communicate with the customers through a programmed voice that instructs callers to solve their quarries. This process consumes less money and reduces the additional risks of false communication.

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The IVR System allows callers to communicate through the telephone system which is associated with the computer system to get information from the company. This is a proficient approach to the exchange of information that does not require agents to assist.

Sip2dial: IVR service providers in India

Sip2dial is a leading call center software provider that provides hosted IVR India. sip2dial’s cloud-based IVR system helps organizations in robotizing client associations and business forms. With IVR capabilities, call routing, messaging, feedback collection, analytics, code development, and payment processing capabilities features sip2dial’s cloud-based IVR system helps users set up infrastructure and maintain contact centers.

Hosted IVR India: how sip2dial helps small businesses

Sip2dial is a renowned call center solution provider for small businesses. It provides budget-friendly hosted IVR India.Sip2dial’s IVR system helps the small businesses in the following ways.

Collect information about customers

Sip2dial’s IVR system is feature packed and allows businesses to do multiple tasks in a single time frame. Sip2dial’s IVR system can collect the information about your customer’s needs and interests in the company’s products. When the callers will follow the instructions from the IVR and will mention their interests or needs. It will help contact centers in improving the quality of their services.

Train agents with a pre-recorded message

Sip2dial’s Interactive voice response (IVR) system will help you during the training program of new agents. The call centers can use pre-recorded voices or messages to let the new aspirants understand the basic rules and regulations of call centers. It will help your call center; get passionate and dedicated agents businesses.

Get high call flows

Through sip2dial’s IVR system helps the call centers to effortlessly manage high call volumes. Callers will be coordinated with the agent or division according to their requirements or will hold up in a line when all executives are busy.

Attend priority based calls

Agents will know the most priority based calls immediately when callers have followed the computer-spoken voice to the specific departments. Sip2dial’s IVR system allows the call centers able to know the exact problem of the callers and assist them according to that.

Improve your brand value

New businesses and small call centers can use sip2dial’s IVRs to create the impression of their organization and how it is bigger than it really is. If you have a couple of individuals in your organization, you can design an IVR prompt that helps callers to communicate with issues, support, advertising or specialized help, and so on. You can assign a particular person to attend all the calls no matter which department your customers choose.  You can inspire your client by your organization’s demonstrable skill with IVRs.

Conclusion

In this article, we discussed hosted IVR service and its benefits. If you find this article informative don’t forget to give your precious comment.

Free IVR Service- Get Best IVR Software for Free Here


Small businesses often look for a budget-friendly IVR service provider who offers free IVR service. The small businesses are hesitating to invest a large amount of money in buying inventories. Thus they always prefer to go with a Free IVR service provider who offers IVR service at low price.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

IVR service

Interactive voice response or IVR is an automated telephony system that allows interacting with the callers, gather information and route the calls to the right agent. An IVR system acknowledges a mix of voice phone information and contact tone keypad choice and gives fitting reactions as voice, fax, call back, email and maybe other media.




IVR enables businesses to convey and follow the reactions of the callers without much issue. A number of organizations are benefiting the customer care service and IVR cloud services.

IVR software

IVR software is a software system that allows a computer to interact with a human being through the use of voice and DTMF tones input via a keypad.  IVR allows the customer to communicate with organizations host system with a telephone keypad.

IVR frameworks can react with pre-recorded or auto-produced sound to guide callers on the most proficient method to continue. IVR systems deploying in the network manage high call volumes and outbound calling, as IVR software are cannier than the predictive dialer system. For the mostly contact centers and large organizations use IVR software to make their business correspondence basic and practical.

IVR service provider

An IVR service provider is that who offers IVR services to different types of businesses and call centers. There are thousands of IVR service providers who offer free IVR service for small businesses. It means they offer a free trial of their IVR service.



There is nothing like free IVR service. The service provider offers the free trial of IVR service. There are many IVR service providers who offer free IVR service.  If it fits with your business needs and full fill the requirement then only go for the premium service.

Each and every small business owner can now get the benefits of this IVR system.  IVR benefit foresees customer beat, augment the number of minute purchases, decrease the budgetary need for the customer anchoring and will grow your service image.

Free cloud IVR

Cloud IVR means Cloud-based IVR service.  It saves your data in the cloud so it is secured. It allows the businesses to access all the data and information in case of any disaster or cyber threat.

There are many providers who offer cloud-based IVR service at low price. The providers also offer free cloud IVR service for small businesses. Sip2dia is a leading cloud telephony provider who offers free IVR service.  Through sip2dial’s free IVR service the businesses can tap into their services according to their needs. It is cost effective as they only have to pay for what they use. It can access it at any time; they don’t need to pay for extra capacity.

Conclusion

The telecommunication industry has experienced a development and along these lines created some remarkable ideas of correspondence: both for business and non-business purposes. Interactive Voice Response (IVR) is one such more created and hoisted type of customer communication.

In this article, we tried to give information on free IVR service. If you find this article informative then don’t forget to express your precious comment below the comment section.