Month: September 2018

IVR solutions in India- get the best IVR solution here

Many companies are there that provide IVR solutions in India nowadays. IVR solution is the most important tool for any business to run it successfully. It helps the business to reduce cost and increase the customer satisfaction.

What is an IVR?

Interactive voice response or IVR is the combination of voice phone info and touchtone keypad choice that speaks with callers, gathers data and courses the calls to the relevant beneficiary. The main remarkable application of IVR solution is pre-recorded voice responses for the appropriate situations and call recording application which can use later.

There are many companies who provide IVR solutions in India to make the customer communication easy. The IVR solution simply reduces your capital investment and improves the customer service. Sip2dial is a leading call center software provider who offers best IVR solutions in India.

Features of sip2dial’s IVR solutions

Sip2dial provide IVR solutions in India at a reasonable price. it helps you to enhance your business communication and increase the customer satisfaction.  Sip2dial’s IVR solution can be used in the different communication process. They are as follows

Receive faxes to emails

Through sip2dial’s IVR solution you can send faxes to emails directly. It allows you to receive faxes directly on your mail ID globally.

Out dial capability

Sip2dial’s IVR solutions allow call centers to call their customers. When the customer is busy with other calls or not receiving the calls the outbound capability feature helps the agent to communicate with the customer.

Lunch program

The web-based reporting feature has a user-friendly interface which empowers you to the graph your calls monthly and yearly bases. You will have the capacity to send solicitations to clients with IVR solutions. You can set the time zone, make the synopsis report and view every one of the subtle elements of your buyers in a flash.

High calls flow

The IVR solution allows creating high call flows. IVR Solutions can be actuated in perspective of the Access Number (DID) or Mailbox Number Dialed. The more DID or letterbox number you have, you will get distinctive call streams for each number.

Touchtone detection

The IVR solution allows customers to select from a list of selections like entering the pin code, enter one time password etc. Sip2dial’s touch-tone detection is easy, fast and user-friendly which helps businesses to manage their customer calls.

Call transferring

The IVR solution helps the businesses and call centers to transfer calls easily. Through sip2dial’s IVR solutions, call transferring become easy and quick. It allows you to manage callers.

Text to speech

The Text to Speech highlight of IVR solutions is user-friendly and can perform multiple actions. You simply need to type any content on your IVR service and it will talk the content to your client. Call focuses can undoubtedly pre-record educational messages to manage their clients to go to the correct agent.

Voice recognition

Sip2dial offers IVR solutions in India which provide voice recognition feature.  It is quick, advantageous and basic. The voice acknowledgment highlight perceives words, names, letters, numbers and substantially more. Clients basically need to spell a word; the number or items name and the IVR’s voice acknowledgment highlight will perceive their issues and inquiries.

Conclusion

In this article, we discuss IVR solutions in India and how sip2dial provides the best IVR solutions in India. if you find this article informative than feedback us.

IVR recording software- Get the cheapest IVR recording software

IVR recording software is a type of software system that records a conversation between clients and agents with the prompted instruction. These days IVR recording software is used by thousands of call centers across the globe. In this article, we will discuss IVR recording software and the various aspects.

IVR Software

Interactive voice response (IVR) software is a software system through which the caller gets the guidelines for performing some basic function according to their question to get the proper solutions. IVR software reacts through pre-recorded sound messages straightforwardly to callers according to their choose action.

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IVR software understands the caller’s action and transfers the calls to the concern department or agent. It reduces the requirement of agents for the repetitive customer queries.

IVR Recording Free

IVR recording software conducts the business communication processes whether it is a customer calling or sales calls. It improves the snappy and proper reactions to the client, this increase the customer satisfaction.

There is nothing as IVR recording free.  It means there are many IVR service providers who offer IVR recording software on a free trial basis. The businesses can use this free trial services and check out service quality whether it fulfills your business requirements. If you like the trial versions then choose the premium version of IVR call recording software.

IVR Recording Software Of Sip2Dial

Sip2Dial is a leading call center software provider who offers complete IVR recording software for call centers as well as small businesses. Sip2Dial’s IVR recording software enhances your business communication. Through Sip2Dial IVR recording software you can easily prompt your customer and route them to the appropriate department to resolve their issues.

Benefits of Sip2Dial’s IVR Recording Software

Sip2Dial’s IVR recording software helps the customer to solve their queries automatically without the help of an agent. It prompts the caller to select the key of mobile or telephone keypad to resolve their queries. Sip2Dial’s IVR recording software benefits your business. The benefits are as follows

1. Better Customer Service

The biggest benefits of IVR recording software is better customer service. Through Sip2Dial’s IVR recording service you can record and monitor the conversation between your agent and customers. This helps you to figure out the customer’s requirement and the agent’s behavior. This helps you to improve your customer service and satisfaction.

2. Improve Agents Performance

Sip2Dial’s IVR recording software helps you to improve the performance of your agent. It records the conversation of agent and customer. It is easy to listen to the conversation and gets the information you missed. It helps you to find out the customer requirement and increase your customer service. It saves your business time and money and ensures professional customer service.

3. Sales Training

Sip2Dial’s call recording software helps the businesses to train the agents of the call centers.  The data/information collected from the recorded calls can be utilized to provide effective preparing to the agents. Managers can use the calls of experienced agents to train the trainees or junior agents for better performance. Managers can choose calls to point out the things that ought not to be done on a call.

4. Improved Security

All the call centers are required to inform the customer beforehand that the call is getting recorded. One advantage of this is that the customers will refrain from using abusive language on the call. So, basically, a call recording system will help to keep the conversations professional. Sip2Dial’s IVR recording software.

Conclusion

In this article, we try to give you a brief description of IVR recording software and its benefits. If you find this article informative don’t forget to give your precious comments below.

Cloud-Based Call Center Software- Benefits you get after switching to cloud


Cloud-based call center software is a type of call center software that is hosted in the cloud by a telephony service provider. These days cloud is raining all over the call center world. I mean, cloud-based call center software is used by most contact centers.

But there are still some misconceptions among some small business owners who hesitate to use cloud-based systems. The traditional call center management system is not bad yet it is quite out-dated in terms of usability in this era.

In this article, we will discuss cloud-based contact center software. We will try to figure out what benefits you get when you switch to cloud-based call center software.

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1) Easy Deployment

Traditional call management system requires a broad measure of investment to build up and work.  Cloud-based call center software is hosted on the cloud. Hence you do not need to deploy extra hardware for it. From the very first moment of your purchase, you will be able to use cloud-based call center software.

Unlike on-premise based telephony systems, Cloud call center software does not require huge space or machines. You can easily create your own cloud call center at your home as well.

2) Better Adaptability

Better adaptability simple means the nature to integrate and scale. When it comes about traditional call management system, you will not see better adaptability there. On premise-based system does not let call centers to pick the features they need. You cannot also exclude some features and pay only for what you use.

Cloud-based call center software is scalable means; you can easily choose the features that suit your requirements. The cloud-based system is also flexible to use on mobile phones which make it stand apart from traditional telephony systems.

 

3) Effective Administration

With traditional telephony systems, users will not be able to relocate themselves easily. On-premise, based systems require bulky hardware which is very difficult to move. This also stops you to hire remote employees. But cloud-based call center software allows you to offer better administrations to your customers.

With cloud-based call center software, you can easily hire remote employees and relocate to any place in the world. You just need a computer or mobile to allow cloud-based call center software to function.

4) High Revenue

Cloud-based call center software is a modern day innovation to help contact centers. Cloud mainly cuts the extra cost that small businesses spend on hardware and maintenance. Therefore it reduces the risk of low profit. With cloud-based call center software call centers can easily get government clearances to set up their organizations.

In case of any natural or artificial disasters, cloud-based call center software is extremely helpful. It allows call centers to recover quickly and reduces the chances of data loss.

Cloud-based call center software: Final Thoughts

In the end, the most important thing is that we discussed how cloud-based call center software can help businesses. If you find this article helpful, please do not forget to give your comments below in the remark box.

Cloud-Based IVR – Get Cloud-Based IVR Solution for Your Business Here


Cloud based IVR is an IVR system that is hosted by a provider in the cloud. In this era of advanced IT communication, the IVR system is one of the most important tools to build a proficient marketing strategy.

IVR software definition

IVR software is a software system that enables customers to interact with a computer through DTMF tones by pressing buttons on the mobile or telephone keypad. It enables you to route calls according to the customer need. It helps you to get the information about the customer’s choice.

IVR service gives your callers a simple and intuitive option to access self-service along with the ability to be connecting to a live agent. It makes easier to handle high call volumes without hiring new staff. It allows you to improve customer service through quick routing calls to the correct person or department.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Free IVR software

There is nothing like free IVR software. The IVR service provider offers a free trial of IVR software service that is called free IVR software. The free trial service is for 15 days to one month. During the free trial period the businesses to check out the qualities of IVR services such as sound quality,  fast calling, call routing, recording voice, etc.

Organizations can use advanced cloud based IVR services without bearing the overhead, squabble, and potential disruptions. Hence, businesses using cloud-based contact centers that minimize the capital investments in infrastructure and software licenses.

Why small businesses choose cloud based IVR service

Every small business looks for a medium to communicate with the customer in the best possible way for the most fruitful result. Thus cloud based IVR service is a tool that enhances caller in finding the solution easily. The cloud-based IVR system has following feature which attracts small businesses.

Cost-effective

The small businesses often hesitate to spend a large amount of money on inventories.  The cloud-based IVR service is budget friendly. You can purchase cloud based IVR service at a reasonable price that saves your large amount of money which can be used for other purposes of business.

Flexibility

The small businesses don’t have much equipment to run a call center for customer service. A computer device and internet is required to run an IVR service. Because it is cloud based it can be used on the different platform.

Scalability

The cloud based IVR service allows up and downing the call volumes. You can add and remove services according to your business needs.  The small businesses can use this cloud-based IVR service according to their requirement.

Security

As IVR system is cloud based it is secure. All your customer data saves in the cloud. In case of any disaster, you can access your data easily. Cloud based IVR service encrypted your data so that it is secure from any cyber threat.

IVR service provider

The small businesses are always looking for a cheap IVR service provider who offers cloud based IVR service at a most affordable price. It is very important for small businesses to choose a cloud-based IVR service to make customer communication easy. IVR service provides a personalized customer experience.

Cloud based IVR improves different consumer service; for example, – call noting the time, feedback, tweaked dialect inclination, and others. IVR adds more potential to the client encounter that can be conveyed on the telephone call and that too with a decrease in human necessity.

Conclusion

In this article, we try to figure out various factors of cloud based IVR service and its importance for small businesses. If you find this article informative then please feedback us.

IVR System For Small Business – Get The Cheapest IVR System Here For Your Business

These days most entrepreneurs are deploying the IVR system for small business. It is because consumers are becoming more demanding in terms of getting proper solutions. IVR system is used in different sectors like health, banking, and many government organizations as well.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Definition Of IVR Software

IVR software system that allows a computer to communicate with humans through the use of voice and keypad.  It allows the customer to interact with organizations host system with a telephone keypad.




IVR software helps to increase the communication process like segmentation, identifications and call routing. It is simple, effective and budget-friendly software that helps to increase productivity inside any organization.

Earlier, only large enterprises had the infrastructure to use the IVR system to greet the callers. But now small businesses can install the IVR system due to its low cost.

Different Uses Of IVR System For Small Business

1. Healthcare

IVR system also can be used in the healthcare sector to help customers get a quality experience. Many surveys have found that customers will pay more for quality experience rather than services. Hence multi-specialist hospitals use the IVR system to prompt their guests for an appointment, booking of wards and buying specific medicines.

2. Banking Sector

The IVR system is widely used in the banking sector to make transaction and banking simple. It also helps the banking sector to solve the queries of a customer’s regarding their services, account balance and other issues. The most important thing is that it helps in the transaction process by proving OTP services with the help of the keypad.

3. Education Sector

Educational sectors can use IVR systems. It helps the students regarding form filling, course structure, admission procedure, and other queries. It makes the study process simple and flexible.

4. Defense Sector

IVR service can be used in the defense sector with a secured communication process. It helps to connect different camps at the same time. It also allows managing the calling system that is call forwarding, call hold; call parking etc. The most important feature is the IVR system helps to communicate from any remote place to the head office.



5. Government Sector

The government bodies can also use the IVR system to give information and planning. It helps the people to get the detail of any government project. People can apply through phone keypad to register themselves in projects. It also allows the people to collect information regarding their passport issues, Adhar card etc…

IVR Service Provider In India

There are numerous IVR service providers in India who offers IVR system for small business. They offer budget-friendly IVR system with flexible features. It helps the small businesses to set up a professional communication process. It allows businesses to manage high call volumes and also greet their caller with a pre-recorded voice message.

Any small business owner can now get the benefits of this IVR system.  IVR framework help to anticipate client beat, increment the number of moment buys, reduce the budgetary necessity for the client securing and will expand your image dedication.

Conclusion

We discussed the various uses of the IVR system for small businesses in this article. In case you find it informative please do not forget to mention your precious view below the comment box.