Day: May 28, 2018

How can AI (Artificial Intelligence) improve the performance of call center software?

Nowadays the world is excited to witness the technological beauty of AI (Artificial Intelligence). Big tech investors like Google, Microsoft, Amazon, and Facebook are now trying to make many Artificial Intelligence powered devices and software. There are many start-ups or small technical enterprises trying to involve some part of AI in their products or services. Contact Center business is a kind of industry that directly relies on the views of the consumer or the public. It helps other businesses to promote their products and solve the problems of their customers. Many advancements have already been there in the field of contact center software development, but yet the AI (Artificial Intelligence) powered call center software has to come.

What really an AI-powered Call Center Software Can Do?

AI or Artificial Intelligence is the branch of computer science that tends to perform the tasks requiring human or animal intelligence. It is the definition of AI that probably is known to most of us but the real question is the technology and its impact on various sectors. In this article, we will discuss how AI can improve the performance of call center software. Here are few things that may get changed in call centers with the implementation of AI Powered call center software.

Caller’s query prediction
When Machine Learning or Artificial Intelligence will be powered by Call Center Software, the predicting ability of different dialer software will be improved. Now a call center software can predict the query of the caller by analyzing the previous calls or the voice and wordings of the customer. This will not only help the agent to give better solutions to customers but also let the callers know that they are given priority by the company.

Efficient Communications
With an AI-powered call center software, the communication facilities of a contact center can be improved. When I say ‘communication’, I mean the communication through VoIP or other ways. The AI-powered call center software may forecast the errors and detect the loopholes in the communicating area, which will allow call centers to maintain a constant communication with consumers. In another way, the communication also will be efficient. That way may be to handle the customers who are irritated or don’t spend much time with the agent. Unlike human agents, AI-powered chatbots can handle customers without losing the temper which will enhance the customer experience.

Manual Cost Reduction
AI-powered call center software may require a less hardware to be installed. It also can help call centers to employ less human agents than today. This will no doubt decrease the manual cost of contact centers but may cause serious human unemployment in contact center industry.

Final Lines
In the end, it can be said that Artificial Intelligence is a necessity of mankind right now. It may not replace human intelligence fully but can co-operate with it and give good results in making this planet a better place.

Why to Choose Sip2Dial’s Cloud call center software?

Sip2dial’s cloud call center software has given customers more prominent permeability over their call center business. Our product is generally simple to set up, has many components, and has various distinctive evaluating alternatives to get the correct usefulness you require.

The IVR phone system of Sip2dial is to decide call center business more powerful with the IVR servers we give. Sip2dial has dependably been on top in this field for the nature of its items like IVR devices, IVR telephone system, Developer API and all other extensive variety of administrations. In the period of financial instability Sip2dial constantly offer quality administrations and items at an appropriate cost.

When you have to send short and accurate messages to clients, accomplices, or representatives, Sip2dial offers you best text messaging software that speaks to a savvy, effective and secure approach to convey. Being one of the main IVR suppliers, Our IVR servers with IVR devices and voice systems reliably give high and perfect execution to the customer without making any hassle. Notwithstanding whether you are having an essential voice dialog or encouraging a telephone call with various helpful applications, our voice response system offers customers the ability to achieve more.

We offer best IVR system architecture and VOIP calling software that are transcendent in quality and are dependable for use in a direct cost.

Unlike other cloud call center software providers in India, Sip2dial offers more features under a moderate budget. Sip2Dial provides Inbound, outbound, management and basic cloud-based call center software features that help small businesses to grow.

Inbound

  • Automatic Call Distributor (ACD)
  • Skills-Based Routing
  • Customized Call Queues
  • Multi-Level IVR

Outbound

  • Predictive Dialer
  • Click to Dial
  • Call back schedule
  • Local number option

Management

  • Multiple campaign management
  • Historical reporting
  • Agent performance dashboard
  • Business Tools Integration

Basic

  • Voicemail
  • Call recording
  • Do not disturb
  • Call conferencing

What makes Sip2Dial Special?

Sip2Dial is Cost Effective

With Sip2dial you do not need to purchase any costly equipment or invest over maintenance cost. It is cloud based so you can easily set it up and start your own call center.

Sip2Dial Can Scale Quickly

The cloud call center software of Sip2Dial is designed for small businesses which mean you can easily scale up and down as per your requirements. Hence the size of your call center does not matter at all.

Sip2Dial is Global

Thousands of small businesses use the cloud call center software of Sip2Dial. Therefore Sip2dial becomes a global cloud-based call center software.

Sip2Dial is Customizable

Sip2Dial is cloud-based call center software that is designed on the open source framework. Therefore you can easily customize its features to make your call center function as you wish.

Sip2Dial is the real SaaS

When you use Sip2Dial you will understand that Sip2Dial is the real software as a service(Saas). It is cloud-based, cost-effective and many small businesses use it across the globe.

5 Characteristics of VoIP services that can create a successful and hassle free business.

Let you Know about VoIP:

Voice over Internet Protocol (also the voice over IP, VoIP or IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Today because of globalization each separation has turned out to be shorter for that choice has developed more in each segment particularly in IT areas. VoIP solutions aimed at businesses have evolved into unified communications services that treat all communications—phone calls, faxes, voice mail, e-mail, Web conferences, and more—as discrete units that can all be conveyed through any methods and to any handset, including phones. Here are five important characteristics of this framework that you should know in order to make your business grow.

Higher scalability– If your business is growing quickly, at that point you need a phone network that can develop nearby you. On-premises telecom is tedious and exorbitant to scale, requiring broad equipment and software. Scalability is a vast worry for a little-to-medium business that is planning to grow essentially. VoIP is situated in the cloud, making scaling simple and effective, while altogether decreasing the cost of scaling.

Client retention improvability– To create a profitable business model, it’s important to build brand loyalty. It can go a long way in pleasing clients in order to provide them with a positive customer experience. VoIP makes client benefit less demanding and more successful than any other time in recent memory. With cutting-edge call sending choices, your clients can be associated with a live individual rapidly. VoIP additionally comes outfitted with an auto attendant, which can enhance client benefit and wipe out the requirement for a secretary.

Cheaper to manage– The VoIP framework that makes business calls less expensive and less demanding likewise makes working a call center simpler and more beneficial than any time. VoIP speaks to a colossal stride up contrasted with old PBX frameworks. Calls are steered in an unexpected way, which implies less hold up time and more joyful clients; calls can be directed anyplace, which makes it simpler to have all day and all night bolster; information is logged and incorporated into prevalent database programming. Utilizing VoIP for your call center won’t simply spare you time, it will profit that you never knew you were losing.

Collaboration Improving– The effectiveness of a plan of action to a great extent relies on the capacity of colleagues to work together. The more you support the joint effort, the higher nature of work and the more elevated amount of proficiency your colleagues will accomplish. A VoIP framework will bolster these objectives by giving a cloud-based stage to representatives that empower uninhibited correspondence between partners.

Less time-consuming– Most business people have various corporate devices and lead business travel consistently. This can make a test when endeavoring to get to voice messages on a corporate device without physically being close to the device. VoIP kills this issue by enabling you to get to voice messages on your office telephone from your mobile phone and tablet.

What Is Call Tracking? How Call Tracking Software Can Make Your Small Business To Grow Bigger?

What is call tracking?

To measure the number and quality of leads generated by all the channels in advertising campaign both online and offline is known as call tracking and it’s done by a call tracking software. Call tracking software records data about approaching calls and in a few districts even the discussion. It is an innovation which can empower the compensation per call, pay every moment or pay per lead plan of action, enabling the following of telephone calls to be related with execution based publicizing, for example, Google AdWords, SEO Services, Display and Electronic Direct Marketing, and providing extra-logical data about the telephone calls themselves. This is accomplished by relegating an exceptional telephone number to each battle and influencing the telephone to call the most conspicuous invitation to take action. So you should implement a call tracking software to keep up with your sales and marketing. Call tracking is the line that separates businesses that know where it’s at and those that go about their marketing campaigns blindly.

How can Call Tracking software help your small business to grow bigger?

A call tracking software works simply by allowing you to assign unique phone numbers or web codes to online and offline marketing campaigns. The responses are tracked and, alongside other data culled from your CRM system, assessed according to key metrics, such as leading call drivers and top conversion venues.

1. Smartphone usage

As Smartphones have changed buyer’s conduct, as it were, it has obfuscated up the acknowledged thought that web promotions prompt snaps and online transformation, on the grounds that with smartphones, the transformation could, in any case, be via telephone. The entire thing is about you and your business that you need to make develop. When you set up call tracking, you can screen telephone calls activated by online promotions and made through smartphones. As you are maintaining a private venture this will give you important knowledge on how interconnected your advertising channels are.

2. Customization adaptability

Each business is distinctive in the way it utilizes information. Since you are beginning with a small business you require greater adaptability. How you need to utilize the Call Tracking software for your business might just vary from how others do. For instance, in the event that you need to trigger a specific continuous activity for your business agents when a call comes in and that is not offered ready-made, it ought to be workable for you to fabricate it over the specialist co-op’s API. The capacity to alter the application assumes an essential part by the way you make great utilization of the bits of knowledge created.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

3. It’s Affordable

The cost will be an imperative factor to consider when your battle estimated increments and ring volumes pick. Independent companies are continually chasing for approaches to lessen their expenses. Keeping the costs low will unquestionably help them in gaining a benefit. Nonetheless, it is a test to run organizations with least costs brought about as it is frequently trusted that low costs prompt low-quality returns. In any case, this is not valid for vanity numbers. They can be utilized locally and shared effectively making it an extremely moderate arrangement that creates quality results.

4. Itemized investigation

The Call Tracking software should cover you on all the essential investigation like guest id, call time and date, guest area, call source, call length and guest points of interest. With its capacity to record the calls, you can distinguish whether your staffs are making a decent showing with regards to in managing clients and expanding deals changes. You can likewise pinpoint the regions which require change. Get following can end up being a viable preparing instrument for your group to influence them to exceed expectations with client benefit through a telephone.

5. Grow Business by Focusing on Untapped Geographies

Effective independent ventures dependably anticipate extending their organization. However, you should know about new and undiscovered markets to develop your business. With call tracking software, you can break down the potential in undiscovered regions and center your promoting endeavors to enter those regions. Call tracking empowers you to know the geological information about the general population who are calling your organization. By following this information, you will effectively come to know the particular zones from where you are accepting a substantial pool of calls and point your future promoting efforts there.

At Long Last

Each one these days need to keep its business up and for that, it is vital for you to be shrewd as opposed to being hard and cruel in your work. Your business basically needs unpretentious pushes that are viable like this call tracking software.

How Sip2Dial Helps Your Business By Its Text Messaging Software?

What Is Text Messaging Software?

Instant messaging and e-mail are examples of computer software designed for delivering human-readable messages in formatted or unformatted text. Software that is used to deliver instant messages and emails are known as a text messaging software.




How Your Business Is Benefitted From Sip2Dial’s Text Messaging Software?

Do you know how this world is running now? Have you ever imagined how Beijing is falling over New York instantly and vice versa? The distances have been covered by tiny frameworks or what we called as software. This software is fitted into PCs and smartphones in order to work as they are programmed. When Text messaging software operates, it instantly sends a number of emails or SMS which is now being used in most corporate houses, small business organizations, and many more institutions.

Text messaging is viewed as substantially more advantageous and administration arranged channel of correspondence, enabling clients to determine issues without anyone else time as opposed to attending to hold. Sip2Dial’s text messaging software is instant, reliable and cost-effective. These unmatched services can reach out any handset, anywhere in the world! Being one of the most rewarding marketing tools, no doubt text messaging software has been there in the market around for many years and is going strong.

1. It Is Faster

Whether a Promotional SMS or Transactional SMS, by Sip2Dial’s text messaging software they can be sent quickly and are read quickly. They have the element of rapidity. So if you want your information to quickly reach out to maximum people and be read and responded promptly then choose Sip2Dial’s professional Text messaging software and boost your business to up.



2. It Achieves The Target

Unlike other marketing channels, Sip2Dial’s text messaging software does not keep you wondering whether your message reached the target audience or not. This advanced text messaging software is driven on ‘permission’ that means the people who receive your message are open to getting such information or might themselves have asked for such updates.

3. Customer Supportive

Whether it’s about call center business or any other, Customers appreciate brands that value their time. E-commerce companies, call centers and government institutions are good examples of it. They fastidiously utilize very much planned SMS alerts to keep clients on the up and up on their request and conveyance status. Another example is the way banks keep their customers updated about account balance, deductions, deposits, withdrawals, etc. This can also help you cut down on customer care service related costs.

4. Costs Less Gives More

When it comes about to communicate, many mediums are there like print media, Television Media, and others. But reaching to the targeted audience through, text messages or emails is much cheaper than the conventional methods. Sip2Dial’s bulk text messaging software is equipped with many advanced features that are rare in the market and this comes at a price that is affordable even for a small business. Hence now you can run successful messaging campaigns to reach millions of people quickly and effectively at affordable prices.

Finally

Sip2Dial offers you best text messaging software that speaks to a savvy, effective and secure approach to convey. Your business should prosper does not matter whatever happens and the text messaging software from Sip2Dial is like a juggernaut that keeps going, unlike others.