Month: January 2019

Call Center Software Solutions – Get The Best Call Center Software Solution For Your Contact Center

Nowadays the recipe of success in ultra-competitive business world is the quality of customer service. Providing an ultra customer experience is the game changer for businesses. As we know today businesses are becoming more customers centric. They don’t want to leave any of their customers and always try to provide complete satisfaction to their customers. Thus every business needs the best call center software solution to handle customer relations.

Call center software solutions can be help call centers or contact centers to handle caller’s inquiries, messages, and web information. In this article, we will discuss call center software solution and its features that help business to lead generation.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

What Exactly Call Center Software Solution Is?

Call center software solution is a kind of software solution used by the call center to handle the business calls. It helps the business to make both inbound and outbound call in a single platform. This call center software solution helps businesses to solve the specific problem or needs of the customer. It only requires call center provider and call center software in solving the specific needs for a customer which support it.

Call centers are using call center software solution to handle a large volume of calls. It is not like that only big organization handle a large volume of calls. Call center solution can give benefits to small businesses too.

Types of Call Center Software Solution

1. Inbound Call Center Software Solution

Inbound call center software solution helps business to handle incoming calls. Beside incoming call, the tech- support work also be done through inbound call center software solution.

Inbound Call Center

2. Outbound Call Center software solution

An outbound call center solution allows businesses to do market research. They help businesses in lead generation and customer needs.

3. Virtual Call Center software solution

Virtual call center software solution is used by business to work from any geographical location. It allows the agent to work from home or any other place besides the office.

4. Blended Call Center software solution

Blended call center software solutions allow business to make both inbound and outbound calls. Today most of the call center used this blended call center solutions.

PBX System

The Advantage of Call Center Software Solution

A. Tracking Number

Call center software solution allows call tracking by which the businesses track the previously unrecorded business communication. It helps business to track old customer’s conversation and use them at the time of training or for further customer service.

B. No equipment required

The call center software solution doesn’t require any PBX system as it saves the ion cloud. It saves all your data and information on the cloud.

C. Improved Customer Relation

Call center software solution make the employee’s workforce much easier. It helps the agent to work in a stress-free environment and improve customer relation. It allows business to deliver a personalized and rewarding experience. The call center software solution helps business to increase the brand loyalty of customer support service.

D. Enhanced Security

Call center software solution has hosted platform. Thus it saves all the data of the company on the cloud. It saves your data from fraud ant and secures your data from any natural disaster.

Get Sip2Dial’s Call Center Software Solution For Free

Now get the free trial of Sip2Dial’s call center software for 30 days. This year we are offering special advantages to the pricing structure for small and start-up enterprises. You don’t need to spend much nor think much but chat with our experts to get all the details of our contact center solutions.

Miss Call Service Provider – Get Best Miss Call Alert Provider Here

This world is a market where competition decides the fate of consumers. In today’s world, it is a daunting task for a start-up business. It is a fact that the intelligence community has discovered numerous marketing strategies for small and medium enterprises. The biggest concern nowadays is to reach to the target audience and convey the business objectives with perfection. We have seen businesses utilizing media buying and call centers to streamline their organizations.

No customer wants to spend money to get solutions for the service/ product he uses. Therefore engaging customers without letting them spend anything is the best way of marketing today. There are numerous options like text messaging, email marketing, social media marketing, and another web-related process. But missed call service probably is the most convenient and effective way.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Miss Call Service

Missed call service is a web-based application service that enables businesses to get the real-time notification of the call on the dedicated phone number of the organization. It is a completely automated process that helps the business to get the number of their customer on the dashboard when they miss calling on a particular number given by the business.

When a customer calls to an organization, the missed call service system automatically rejects the call after one ring and transfer the real-time calling information to the web panel of the organization with all the details like number, location, operator, etc.

How Sip2Dial Helps Startups As A Leading Miss Call Service Provider?

Sip2Dial is a leading miss call service provider who offers best miss call service to business or who want to run a call center service for their business. Sip2Dial is a cloud-based miss call service provider that offers a cloud-based platform that connects a customer through an IVR, text or voice communication. Sip2Dial miss call service helps start-up business to generate leads and helps in their customer communication service.

Missed Call Service Provider

Sip2Dial helps the startup businesses in various ways as a leading miss call service provider. They are as follows:

1. Effective Advertisement

Sip2Dial’s miss call service is one of the great tools for the marketing campaign. It simply adds miss call alerts with various advertisement channels with real-time calculation. Sip2Dial helps startups to increase their ROI rapidly with the help of miss call service.

2. Unlimited Leads

With Sip2Dial’s miss call service start-up, a business can increase their leads rapidly. It allows business to run their marketing campaign during the peak hour and also helps business to call back their leads at their convenience. When a customer gives a missed call business can greet them with an automated SMS or pre-recorded voice call. It helps business to connect with the customer in real-time using IVR service.

Missed Call Service

3. Customer Consent

As one of the best miss call service provider, Sip2Dial allows business to get connected with those customers who are registered and DND. Sip2Dial’s unified platform keep businesses safe from legal Hassel of calling through a customized SMS or pre-recording information.

4. User Verification

Sip2Dial’s miss call service allows business to automate the sales and support system by avoiding a long and difficult process of customer mobile number verification process. Mobile number verification plays an important role in consumer treatment business. It reduces the frauds.

Conclusion

The startups are always looking for good miss call service provider to increase their numerous customer services. Getting best miss call service provider helps businesses to increase their ROI with their real-time notifications. Miss call service is getting popular nowadays for marketing campaign as businesses get large numbers of call in short duration of time.

Outbound Call Center Solution- Get Here The Best Outbound Call Center Solution For Your Business

For most of the business, outbound call center solution is one of the important key factors for success. Outbound call center solution allows business agents to ask their customers about their needs, customer review and connect with them effectively. It helps the businesses to increase and strengthen the customer relationship and open new sales opportunities. It turns each and every customer conversation into a fruitful one.

Sip2Dial is a leading call center software provider company has gained popularity by serving millions of call centers around the world. Sip2dial basically offers both inbound and outbound call center solution to support businesses to create effective agent-client communication. In this article, we will discuss the outbound call center solution and how sip2dial’s outbound call center helps business for creating successful customer communication service.

Outbound Call Center Solution

Outbound call center solution is a kind is a kind of software solution that allows call center agent to make outbound calls to the customer for advertisement or for any alert about product or service. Call center agents can make outbound calls for various reasons such as customer service, sales, survey, payments, and research.

Sip2Dial

Advantages Of Outbound Call Center Solution

1. Customer Acquisition

For businesses acquiring new customers is the basic step to grow. There are many ways enterprises use to acquire new customers such as media buying, cold calling, and offline approaching. But interacting with the customer when he is ready to respond is the most effective way of customer acquisition. Therefore businesses set up outbound call centers. Outbound call centers are the places where thousands of calls are made with a promotional approach. For example, a telecom company makes outbound calls to its customers for informing them about exciting offers on talk time, data and value-added services.

2. Converting Browsers to Buyers

In past few year companies connects internet service to their call center. They just add “call me” button on their official site. When the customer clicks the call me button on the website and enter all their information. Quickly the customer gets calls from their provider. It saves the time and money of the customer.

3. Increase profitability

Every business’s goal is to increase the brand value of their product and service. Outbound call center software solution helps businesses to increase their customer number as well as brand value. By calling the customer about the offer and service of their product, an outbound call is very productive and worth taking solution for any organization.

Sip2Dial

4. Customer Retention

Outbound call center solution helps business to engage with their customer whenever they want. It allows business to make outbound calls to their customer and ask about their reviews any queries related to their product or service. It enhances your customer satisfaction. The outbound call center solution helps your customer active and connected.

Get The Free Trial Of Sip2dial’s Outbound Call Center Solution

Sip2dial offers you a 30 days free trial period of its call center solution. Sip2dial’s outbound call center solution has many benefits. It keeps the cost of the technology variable. In case you need more assistance please visit our web page and chat with our experts to know more.

Cloud-Based Call Center Solutions – Get Here Best Cloud-Based Call Center Solution For Your Business

Cloud-based call center solution is one of the best choices for businesses nowadays to manage multiple business communication processes. A Cloud-based call center solution helps the businesses to meet the problems of communication with the customers or clients. As in the international market, cloud business is growing rapidly; cloud-based call center solution is becoming an effective solution for conveying uncompetitive customer experience.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Cloud-based call center solution is cost-effective, improve proficiency and save the expenses of the business. Cloud-based call center solution is the best decision for a business to improve their client benefit with productivity.

Cloud-Based Call Center Solution Definition

A cloud-based call center solution is an internet-based platform that manages customer calls and communication. Call center that is based on the cloud can work virtually from any geographical distribution. Cloud-based call center solution eliminates the physical infrastructure and reduces the price of operation and enhances customer experience.

Cloud-based call center solution provides the product and functionalities that are significant for any business; integrate with the different call center software that help to improve the client relationship venture. In cloud-based call center solution, there is no need for any equipment that takes out the issue of keeping up the hardware and its solutions.

Cloud Call Center Solutions

How Sip2Dial’s Cloud-Based Contact Center Solution Helps You Build A Solid Customer Base?

Sip2Dial is a leading call center solution provider who offers the best cloud-based call center solution for businesses who want to set up a call center. Sip2Dial’s cloud-based call center solution helps the business to build a strong business-customer relationship base. It helps the business to create a brand image for their product and service. In the following, we will discuss how Sip2Dial’s cloud-based call center solution helps business to develop a solid customer base.

1. Enhance Customer Experience

The major advantage of a Sip2Dial’s cloud-based call center solution is to increase customer experience. Sip2Dial’s cloud-based call center solution offers numbers of benefits to clients and organizations alike. With increased productivity, security, and versatility, it offers the most ideal customer experience for business.

2. Boosting Agent Performance

Sip2Dial’s Cloud-based call center solution is easy to deploy and function immediately; it also helps to boost the performance of the agent. The solution offers data and prepares abilities on an on-request premise; empowering brands to staff operators from for all intents and purposes anyplace on the planet. And this manner provides 24*7 client benefits. Sip2Dial helps business to work over numerous call centers.

3. Facilitates Remote Work

Cloud-based call center software empowers agents to work and deal with each and every errand from home. Supervisors can likewise remotely direct them with cloud-based call focus programming. This empowers call focuses to employ progressively prepared operators with various dialect talking abilities in various parts of the world. No doubt this will help you address your customers more efficiently.

Cloud Based Call Center Software

4. Improve Security

Cloud-based call center software is directly hosted on the cloud. Therefore the data it provides to the user does not come through any third party. It is more secure than any other contact center management systems. Cloud-based call center software helps you to protect the data of your customers. With cloud-based call center software, you can be eco-friendly and to the point. Cloud-based systems are a debacle-proof system which means your data will be protected in case any natural calamity occurs.

Free Voice Broadcasting Software – Get Here Free Voice Broadcasting Software

Today voice broadcasting is used by most businesses for promoting their brands. It is a process that allows businesses to broadcast bulk pre-recorded calls to hundreds of recipients at once. The tool that is used to execute this process is known as voice broadcasting software.

There is numerous voice broadcasting service providers available today across the world. For a start-up call center it becomes difficult to choose the right voice broadcasting software with advanced features. In this blog we will discuss on the features of Sip2Dial’s free Voice broadcasting software.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Get The Best Features Of Sip2Dial’s Free Voice Broadcasting Software

Transfer Calls To Right Agents

This feature allows users to make their agents attend those calls that they have expertise. This feature allows callers to be transferred to the right agent if they feel it necessary to have a conversation with a live agent. This is one of the most important features of voice broadcasting software.

Features Of Broadcasting Software

Data Import & Filtering

The data import and filtering feature of Sip2Dial’s voice broadcasting software allows users to import their data from other devices and filter it as per their requirements. For example, you can use the data import feature to get the phone numbers of customers and filter it on the basis of the ages or activities of customers.

Customized Caller ID

The customized caller ID feature of Sip2Dial’s voice broadcasting software, allows users to manage their customers effectively. Customized caller ID allows you to give a name to a phone number so that it can be displayed on your dialed list. For example, when you type ‘X’, the number of X will be displayed on the screen and you will be able to dial the number easily.

Integration With Mobile

Applications

Sip2Dial’s voice blast software is mobile friendly and designed in such a way that it is compatible with various mobile and PC based applications. This feature allows users to access various data on their mobile and computers. Users can use this data for various purposes like knowing about their customers and their interests.

Voice Blast Software

Personalization Of Messages

The personalization of voice messages enables customers to schedule their messages as per their requirements. With this feature, call centers can track the activities of their customers and broadcast their messages (promotional/informational) to them as per their requirements.

Auto Re-Dial And Re-Send

The auto re-dials and re-sends feature of Sip2Dial’s voice broadcasting software allow users to reach their customers even when they are not ready to answer the calls. For example, you dial a number and it does not respond. In this case, this feature allows you to resend the voice message to your customers automatically.

Voice Broadcasting Software

Multi-Language Support

In call center business, a multi-language feature of broadcasting systems is important. If you see the Indian customers, they are totally diverse on the basis of languages. Therefore this feature can help call centers to target audiences from different geographical regions across the globe.

Report On Callers’ History

The voice broadcasting software of Sip2Dial has the feature of historical reporting. This feature helps call centers view the history of callers. For example, when a caller responds to the voice broadcasting message via IVR system and interacts with the live agent, this will be displayed in the history. Apart from this, all messages that are broadcasted will also be displayed to the user.