Day: October 30, 2018

An Overview Of World’s Leading Business Text Messaging Software

A business text messaging software is a type of software system that works to send hundreds of commercial (promoting/informative) text messages. It is generally used by businesses to reach more customers within a little time frame.




Now we are living in a world where technology is at its peak. Everywhere we go, we find people busy with their computers or mobile phones. Socially it is not a good thing but if you think like a businessman, it seems like a market.

As per various observations and surveys, it has been found that text messaging is more effective than any form of marketing. The response rate on text messages is more than other modern-day marketing processes like email marketing.

It is a fact that we are living on a planet where nobody is sure how it came and how things started happening. There are so many things to confuse us on this planet if we don’t have proper knowledge about them.

In this article, we will see the basics of a business text messaging software that is used by many small businesses to send bulk SMS at a cheaper cost. We will go through its features and benefits as per the opinions of various users across the globe.

Basic Features of Business Text Messaging Software (Sip2Dial)

  • Message Templates
  • Group Broadcast messages
  • MMS
  • Text enable existing numbers
  • Groups
  • Scheduled messages
  • Auto Reply
  • Custom merge fields
  • Contact spreadsheet upload
  • Emojis
  • Signature
  • Conversation priority
  • Contact tags
  • Message delivery status
  • Multi-user numbers
  • Incoming message notification
  • SMS to mail forwarding
  • Conversation flagging
  • Admin opt-out



Why Sip2Dial Is Used By Clients (As Per Their Views)

Exceptionally Responsive

  • Supports multiple conversations
  • Remains Engaged according to clients’ rhythm
  • Alerts Agents when consideration required
  • Collaborates and Transfers Conversations

Simple to Manage

  • Simple setup, No additional establishment required
  • User-accommodating Interface
  • Mobile friendly Dashboard to indicate the current status
  • Access your content base record anyplace

Robust Functionality

  • Expand your Reach as per geographical diversity
  • Sends group broadcast message to convert clients
  • Spam free Texting with customized messages
  • Encrypts your Data in transmission and very secure

User-Friendly

  • Multiple conversations handling
  • Sends immediate response when Agents are busy
  • Customer history analysis
  • Agent UI integration with other systems



Why Marketing Through Text Message Is A Good Idea

1. People Read Text Messages

If we compare text messaging with Email, then there is 98% chance of an SMS to be read than an Email.

2. People Reply To Text Messages

According to CTIA, an average person takes 90 seconds to respond to a text message and 90 minutes to an Email.

3. Text Message Is Simple And Everywhere

About 65% of people in the world use mobile phones. Hence text messaging becomes a simple tool to reach people.

4. Text Messaging Doesn’t Need Internet

Unlike Emails, text message marketing process does not require an internet connection. It can be operated offline which is convenient for users.

5. Text Messaging Is For Small Businesses

When it comes about bulk messaging, text messaging software helps small businesses to reach clients at lower costs.

Final Thoughts

Everyone wants to save some money and time these days. The competition has become so high that people are hesitating to invest a lot of money in business. They want to start a small business with a minimum amount of money. Therefore text messaging software becomes an important tool for businesses. It is a value for money tool for call centers that help them reach their target audience without any hassles.




Cloud Telephony Services – Get Here Cloud Telephony Services for your Business


Today cloud telephony services change the communication infrastructure into a benefit driving development of businesses. Cloud telephony services offer benefits to a range of businesses, paying little respect to where they may be in the advanced life cycle, or whether they have effectively adopted a cloud-based model.

Cloud Telephony is the communication process where all communication gadgets and applications are facilitated at the service providers premises. Any business keen on using these service don’t have to introduce any product or purchase any equipment to kick the administrations off. The service can be an IVR, call center setup, call recording and so forth. These services can be begun on a conventional telephone, portable or a PC framework i.e. works area, workstation or tablet.

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Cloud telephony services

Cloud telephony services change your business telephone system to a business telephone on the cloud. It is a voice and information service that replaces the requirement for the ordinary business phone system like PBX, EPBAX and so forth, And more often than not, it is really basic for everybody to comprehend, make/receive(pick up) a phone call, hang up or separate the call, play a sound document, call exchange, consider sending, gathering the call! With Cloud Telephony, this sort of communication capacities can be added to any PC application.

Cloud telephony services help the businesses to build their own call center on cloud sans any foundations.  It helps to protect the customer’s privacy by canceling their own telephone number. It gives mass virtual numbers to commercial centers and marketing campaign.

Cloud telephony providers

A cloud telephony provider is that who offers cloud telephony solution to businesses. Cloud telephony provider offers a range of cloud telephony services to businesses who want to run a call center for their business communication. The cloud telephony provider offers IP PBX solutions, Predictive Dialers, VoIP services, and other Call Center Solutions.

Switching to cloud telephony is significantly less demanding and temperate than keeping up your old PBX framework. Cloud communication fills in as a device for automation of business telephone system. It wipes out the requirement for a secretary or manual treatment of business calls.

Sip2dial is a leading cloud telephony provider who offers cloud telephony solutions to call centers. It helps the call center to make communication easy and protect the customers’ details. It allows the business to increase their productivity with better communication service.

Benefits of cloud telephony services for your business

Small business

Effectively set up small call center – Now the small business can easily set up a call center just by paying the month to month membership charges which aren’t conceivable with an inheritance call center service.

Business Call Recording and examination – Many small businesses might want to record all business calls for future audit and investigation.

Versatile solution: Start with 1-2 seats, then increment or lessening to any number of seats dependent on business needs. Begin an IVR on distributed portable or landline number, to decide sound proficient. It tends to be begun on a conventional cell phone or landline

Enterprises

The combination with CRM and Ticketing arrangement – The cloud telephony solution easily incorporated with all online CRM and ticketing arrangement. CTI (cloud communication reconciliation) is an absolute necessity for consistent correspondence and client service.

Reporting and Analytics: Full component arrangement suppliers give a point by point call investigation and reports, which help in business choices.

Easy up gradation: The heritage Call Center Solution is unyielding and complex to update, however with Cloud telephony up gradation of software or equipment is taken consideration by the service provider.

Conclusion

In case you’re still not utilizing cloud communication or not understanding its maximum capacity, trust me, you’re lingering behind your rivals, and missing out on a considerable measure of business benefits. Cloud telephony services turn communication technology into an asset driving the development of their business. By assessing their own needs against the advantages that cloud offers, companies can ensure they harness the power of the cloud for their growth.