Month: January 2019

Difference between SIP and VoIP: Comparing SIP and VoIP Phones

No business can prosper without better communication processes. They need to communicate with their customers effectively. In this manner, telephones and IP based communications are crucial nowadays. Businesses are now switching to VoIP and SIP-based communication from Traditional telephony systems.




SIP and VoIP methodology has become the identity of modern contact centers. In this blog, we will do a comparative analysis on SIP and VoIP technology. Though it will be a short analysis, yet we will include SIP and VoIP phone systems in our discussions.

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Difference Between SIP & VoIP

What Is SIP?

SIP or Session Initiation Protocol is a methodology that is used to modify VoIP calls. It is used to initiate and maintains quality voice, video, and messaging sessions.

What Is VoIP?

For a layman, VoIP is a technology that allows making and receiving calls via the internet. VoIP stands for Voice over Internet protocol. It is not a single technology but a gathering of numerous technologies that work to deliver high-quality and enterprise-grade communications.

SIP & VoIP

Generalization

When we see the range of SIP and VoIP, we can find the major differences between them. VoIP is a combination of many technologies while SIP is a part of VoIP technology. While VoIP can only send voice messages, SIP Trunks are capable of sending voice, video and text contents over the web.



Difference Between SIP & VoIP Phones

SIP Phones

Most telephones nowadays are SIP-empowered; anyway not all IP telephones are perfect with SIP. You should consider this when looking for SIP telephones. SIP characterizes the messages that are transmitted among endpoints and it regulates initiation, end just as other fundamental components of a call. On the off chance that you know about PSTN technology, it will be simple for you to picture SIP trunking as PBX trunks. Something imperative to note is that SIP telephones enable you to transmit a wide range of media, not simply voice. They transmit bundles of information that can incorporate voice and other information, for example, video.

SIP Phone

VoIP Phones

VoIP covers any or all telephones brings that are made over the web. When we talk about VoIP Phones, terms like IP telephony, voice over broadband, internet telephony, IP communications, broadband telephony, and broadband phone service comes to our mind. VoIP phones are like traditional phones but they work more effectively than traditional telephones.

VoIP Phone

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Small Business Call Center Software – Get Here Discounted Business Call Center Software

Call center software can be characterized as a product framework that is used to run a call center. It encourages call centers to deal with their database, guest’s inquiries, ask for and sends limited time messages or sight and sound messages to their intended interest group.

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Today call center software is used by most enterprises to give better customer experience to their clients. Modern-day contact centers are now using cloud-based call center software. When we discuss on small business call center software, we visualize the uses of call center software in various sectors. Call center software that empowers small businesses is known as small business call center software.

Healthcare

The Healthcare industry, going from the doctor’s facility to outpatient care and from therapeutic protection to the nearby drug store, depends on call center software. Without call center software it would be difficult to manage the patients, staffs, and individuals who aspire to seek information.

Call Center Software For Health Care Sector

Patients wouldn’t realize when to land for arrangements. They would neglect to fill a medicine. Individuals may look out for hold for 45 minutes for something as straightforward as planning a subsequent visit.

E-Commerce sector

Today the E-commerce sector mostly relies on call center software to manage customers. The E-commerce sector is growing rapidly in most part of the world including India. Therefore it would be difficult for businesses to reach their customers in remote areas.

Call Center Software For E-Commerce Sector

Call center software can help in inbound and outbound call center campaigns. Facilities like call tracking, call recording and Bulk messaging helps businesses to improve their marketing and build trust in their target audience.

Banking Sector

Finance sector which covers everything from budgetary foundations and banks to loan specialists, stock businesses and assessment administrations, likewise depend on the call centers to achieve their everyday assignments.

Call Center Software For Banking Sector

With Sip2Dial’s cloud call center software, small businesses can easily build their marketing strategies. Customer relationship management (CRM) software is one of the most important tools that help banking sectors to keep the historical data of transactions and deposits.

Education Sector

Today quality and transparency is a major issue in the education sector. Most countries are transforming their education sector by bringing modern technology and new ideas. Educational institutions are now utilizing call center software to manage their branches and help students who seek guidance and information.

Call Center Software For Education Sector

Generally, the Interactive voice response (IVR) system is used by educational institutes and government bodies as well. It makes sure that every caller gets the right information no matter whenever he calls with any queries or issues.

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Sip2Dial is a leading call center software provider in India. We offer cloud-based call center software for small and medium enterprises. If you want to use our software, please register with us for a 30 days free trial. After exploring all our features and understanding the entire process from our experts you can switch to our call center solutions.

Call Center Software For Small Business – Get Here Call Center Software Now

People often get confused while choosing call center software for small business. Small business often needs a call center solution that is simple and cost effective. Nowadays call center is not only for large enterprises, but small business can also start a call center for their customer. Small businesses are now looking forward to the development of their organization. So it is essential to choose best call center software for small business for an effective customer communication procedure.

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It is very difficult to transit small business to a major firm. If the small business follows the correct methodology it will be possible to make small business to a major business firm. In this article, we will discuss on call center software for small business and how it helps business to boost up.

Call Center Software – Definition

Call center software is a kind of software system that allows business to manage customer communication process. Call center software can be work as helpdesk software with multiple features that help call center agents to encounter with customer queries and resolve issues.

Call Center Software

The customer support team of a call center can use call center software to make active calls, manage incoming calls, call tracking, and another multiple communication service. Sip2Dial is a well-known call center solution provider that offers call center software for small business. Business can make their communication process very effective with Sip2Dial’s call center software for small business.

Call Center Software For Small Business In Different Sectors

1. Retail Sector

There are thousands of retail industries in the market which sells different types of goods and service to the customers. In this sector, there is a tuff competition between retail industries to increase their customer number as well as brand value. Thus it is very important for the retail industry that they need telemarketing service to market their product or service. Call center software for small business help the retail industry in various ways such as market research, campaigns, sales, lead generation, customer support service, telephonic order, and order process. With call center software for small business retail industry can make both inbound and outbound calls to continue their business very effectively.

Call Center Software For Small Business

2. Travel & Transport

Every day people need cabs, bus, and local transport for various reasons. To travel to other countries or distance place people need a bus, trains, and airlines. Thus travel and transport companies need call center companies to help their customer about their traveling process and the mode of transportation. The call center software for travel and transport companies to solve the problem and needs of their customer in real time.

3. Healthcare

The health care sector also need call center software for various reasons. It helps the healthcare industries for billing process, patient’s inquiries, scheduling appointment for lab tests, diagnostic examinations, medicine purchase, and other aspects too. For medical payment and medical advice, health care industries need call centers. Call center software for small business can help the health care sector to provide a hassle-free service to the patient and other customers.

Call Center Software - Sip2Dial

Sip2Dial’s Call Center Software For Small Business

Sip2Dial’s call center software for small business not only helps in the above sector only, but it also helps other sectors to make profits and customers. The main reason to use Sip2Dial’s call center software for small business is to simplify the customer support service. The insurance sectors also use this technology to provide a fruitful service to their customers.

Voice Broadcaster – Get Voice Broadcaster For Your Online Business

Today hundreds of small businesses are emerging as market leaders. But the competition among them is very tough. Some are still relying on the traditional method of marketing while others are using advanced software solutions such as Bulk texting software, IVR and voice broadcaster.

What Is A Voice Broadcaster?

A voice broadcaster is a tool through which the voice broadcasting process is initiated. Voice broadcasting allows businesses to send hundreds of promotional or informational pre-recorded messages to customers. Today most business sectors are using voice broadcasting software to reach their target audience.

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Get Sip2Dial’s Voice Broadcaster With Amazing Advantages

1. Consistent

Sip2Dial’s voice broadcaster is designed on the open source framework. Therefore it is consistent and allows businesses to add new features to it as per their requirements. When voice broadcaster is connected with predictive dialer it becomes more effective as it begins to dial the numbers of customers automatically. Synchronizing the data from the CRM software the voice broadcaster dials the numbers of your customers to give you maximum productivity.

Voice Blast Software

2. Cost Effective

Sip2Dial’s voice broadcaster is cheaper than other providers voice broadcasting tools. It is specially designed for ambitious start-up businesses that want to reach their clients in a targeted way and fixed time-frame. Sip2Dial also offers you a 30 days free trial of its voice blast software which no other company offers.

3. Convenient

Sip2Dial’s voice broadcaster is designed to handle maximum workloads. This means you can easily reach thousands of your customers at a time without facing any lagging issue. As the software is cloud-based you can be assured of the smooth functioning of Sip2Dial’s voice broadcasting software. Along these lines compelling informing occurring from a solitary source make your voice broadcasting campaign progressively effective as it spares exertion and the time behind it.

4. Customizable

Sip2Dial’s voice broadcaster is easy to customize. It allows call centers to customize your voice messages in the way you desire. You can easily schedule up your messages and send to your clients when they are ready to accept your calls. You can also customize and adjust the call quality with Sip2Dial’s voice broadcasting software.

Voice Broadcaster

5. Mobile-Friendly

Sip2Dial’s voice broadcaster is mobile friendly and allows you to operate it from your smart-phone. As the voice broadcaster is open-source nature, it can be easily operated and integrated with various mobile based applications. Today everything is happening on mobile phones be it browsing the web or managing documents. Therefore the mobile-friendliness of Sip2Dial’s voice broadcaster allows call center managers to stay in remote places and act as an administrator by managing their voice broadcasting campaigns.

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Voice broadcasting is a versatile method that can be used by various sectors such as politics, medical and E-commerce. Therefore we have designed the most reliable and advanced Voice broadcasting tool for you. We offer you to try our Software on a 30 days free trial program. Get our Free Trial program by registering on our website today!

Receptionist Software: Get Here Free Virtual Receptionist Software

In call centers when we talk about a receptionist, it refers to a human agent or a programmed device. In today’s world, virtual receptionist software is being used by most call centers. Handling customers and their issues today requires professionalism and alertness. For human agents, it is very difficult to bring a hundred percent perfection.




Call centers require intuitiveness and perfection to give their customers a good experience and quality service. Therefore they also need to be available every time. In this blog, we will discuss Sip2Dial’s receptionist software and how it can help enterprises to give the right solutions to their customers at the right time.

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What Is Virtual Receptionist Software?

Virtual receptionist software is a software system that receives calls, texts web content automatically. It is a form of artificial intelligence. Generally, the interactive voice response (IVR) system is regarded as the prime virtual receptionist software but there is other software that also does the same. In the future, we might see AI-powered systems in contact centers to take the calls of customers.

IVR Recording Software

How Sip2Dial’s Receptionist Software Helps Call Centers?

1. Receiving All Phone Calls

Sip2Dial’s Virtual receptionist software is useful in overseeing calls for organizations. These days’ organizations are conveying receptionist software to not release any of their guests without getting any reaction. Virtual receptionist software with A.I can be amazingly critical later on.

2. Empowering Web Chat

Sip2Dial’s receptionist software isn’t constrained to calls just yet online communications too. At the point when clients connect through a site and look for cooperation from operators by means of live visit, virtual receptionist software keeps them occupied by profiting them required data.

3. Helping In Agent Training

Virtual receptionist software can keep the recorded information on customer and agent interaction. This encourages call centers to prepare their specialists by profiting them the pre-recorded calls of senior administrators or supervisors. Pretty much every call centers use pre-recorded calls to prepare their specialists these days.

Receptionist Software

Sip2Dial’s Receptionist Software Features

A. Call Tracking

A live agent should have the capacity to follow every single approaching call, active calls, missed calls, calls made to every division. It will enable you to realize your clients better and offer them superior involvement as far as what they’re hoping to accomplish from the call.



B. Call Recording

All client discussions, including missed calls, ought to be recorded for close observing of procedures and delegates. The recorded calls are important for agents to know their mistakes and accomplishments. The call recording feature will also allow call centers to train their new agents.

C. Analytics

Get all applicable call reports, live examination and battle cover a bound together dashboard. See how clients are communicating with your business and settle on better business choices. The Analytics feature of Sip2Dial’s virtual receptionist software allows you to see the daily achievements of your call center.

Virtual Receptionist Software

Get Here Sip2Dial’s Receptionist Software For Free

Sip2Dial’s receptionist software is equipped with advanced feature and intuitive interface. You can easily register with us for a 30 days free trial of our software.