Day: January 3, 2019

Virtual Receptionist Software – Get Here The Best Virtual Receptionist Software For Your Call Center Business

Basically, virtual receptionist software means a kind of software system that is used to receive the incoming calls of customers. Virtual receptionist software is also known as cloud-based IVR system.

Nowadays businesses prefer to deploy virtual receptionist software systems to reduce human workforce and increase the productivity of their business. In this Article, we will try to know the features and uses of Sip2Dial’s virtual receptionist software.

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Features of Virtual Receptionist Software

1. Voice Recognition

Sip2Dial’s virtual receptionist software has a voice recognition feature. It is one of the most important features in an IVR system. This feature allows call centers to provide their clients with the good experience and convenience in raising their issues. The voice recognition feature is capable of recognizing words, letters, numbers, and names. The pre-installed programming of the IVR let the customer easily press a computerized instruction to know about certain products or services.

Cloud Based IVR

2. Database Access

Sip2Dial’s virtual receptionist software has the ability to access through various databases. This is an important feature which allows companies to address various issues of their consumers by allowing their users to interact with multiple databases such as Microsoft Word, Microsoft Excel etc.

3. Voice Messaging

The virtual receptionist software from Sip2Dial has voice messaging feature that allows callers to leave messages so that they can be contacted for their issues. The interactive voice response (IVR) system keeps these data in an organized manner.

IVR System

4. Voice To Email

Sip2Dial’s virtual receptionist software is equipped for conveying a voice message to any predefined Email address. Clients can see these messages via their PCs, mobiles, and smartphones.

5. Fax To Email

Sip2Dial’s virtual receptionist software has Fax to Email feature. This feature enables its clients to get and send faxes. It enables you to get faxes on your email ID thus you can get to it from anywhere.

6. Out Dial Capability

The out dial capability feature permits call centers outbound calling call their clients. The progressed out dial capacity feature of Sip2Dial’s IVR gives you a various alternatives. You can pick the alternative to dial to the customer when all your agents are busy in taking other calls.

User Friendly IVR System

7. Dispatch Program

The dispatch program feature is fit for running another program or call inside IVR when you wish. This feature can be utilized in a few down to earth courses including running scratch pad, virus scan; disk fragmentation and back up.

8. Online Reporting

The web-based reporting feature has an easy to understand interface which empowers you to observe the caller’s data statistics. You can easily see the history and recording of your callers in an organized way through this feature. This feature can help contact centers to understand their customers and improve the quality of their products and services.

9. High Call Flows

This feature of Sip2Dial’s IVR system allows companies to manage high call flows. Contact centers often face peak hours where hundreds of calls come and the high call flow feature helps call centers to organize those calls in a fragmented manner. For each voice mailbox number specific executives or departments will be there to address those calls on specific issues.

10. Touch Tone Detection

Touchtone recognition feature in virtual receptionist software enables Customers to browse a rundown of determinations like entering the stick code, enter the one-time password and so forth. Sip2Dial’s touch-tone detection feature is fast and easy to use which encourages contact centers to authenticate their clients.

Free IVR Services

11. Call Transferring

Sip2Dial’s virtual receptionist software has the call transferring feature that allows callers to interact with appropriate agents, senior executives, and managers without hassles. For example, sometimes customers don’t get satisfied with agent’s assurance or clarifications. They wish to talk with any senior executive. Here the call transferring feature helps contact centers to transfer the calls of their customers to the right department/agent.

How Virtual Receptionist Software Is Helping Businesses Across The Globe

A. Answering All Phone Calls

Virtual receptionist software is helpful in managing calls for businesses. Nowadays businesses are deploying virtual receptionist software to not let any of their callers go without getting any response. Virtual receptionist software with A.I can be extremely crucial in the future.

B. Enabling Web Chat

Virtual receptionist software is not limited to calls only but online interactions as well. When customers engage through a website and seek interactions from agents via live chat, virtual receptionist software keeps them busy by availing them required information.

IVR Recording

C. Allowing Scheduled Meetings

Virtual receptionist software easily detects when an agent will be free to take calls. This means you can easily schedule your appointments with your clients or executives.

D. Helping In Agent Training

Virtual receptionist software can keep the recorded data of client-agent interaction. This helps call centers to train their agents by availing them the pre-recorded calls of senior executives or managers. Almost every call centers use pre-recorded calls to train their agents nowadays.

E. Helping E-commerce Sectors

The E-commerce sector is one of the biggest market-places nowadays. Virtual receptionist software allows E-commerce stores to manage their customers’ orders in an organized way. From proceeding orders to order cancellation and refund is initiated by virtual receptionist systems.

IVR Solutions

F. Reducing Monthly Cost

The virtual receptionist software is hosted on the cloud. Therefore it does not require any bulky hardware deployment. It also helps businesses not to spend extra money on hiring human employees for addressing their clients 24*7.

G. Converting Generated Leads

If a customer is interested in your product, he needs to be addressed by you about your services, pricing structure, and policies. But it is not possible for a business to remain available every time to take calls of their customers. Hence IVR system can do a great job here by providing the customer what he needs to know.

Get Sip2Dial’s Best Virtual Receptionist Software

If you want virtual receptionist software for your business, we can give you the best cloud-based IVR systems here. We are a leading cloud-based call center software provider in India. Our IVR system has all the aforesaid features in it. Our virtual IVR system can help you, monitor, track and record the calls from your consumers. Under a budget-friendly pricing structure, we provide you the most advanced virtual receptionist software.

Sip2Dial IVR System

Call Centre Solutions – Get Here Cloud-based call center solutions for your Business

Nowadays most of the call centers migrate to the cloud-based call center solution. Research told that cloud market has been growing around 224% within three to 4 year. There are around 62% organizations using cloud-based call center solution as a part of their operation.

Choosing a new call center solution is very important, so ensure you’ve done however much research as could reasonably be expected. You ought to likewise remember general industry patterns to give an additional setting to your choice. In this article, we will try to explain to you about the things to consider while choosing a good cloud-based call center software solution.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Cloud-Based Call Center Solution

Cloud-based call center solution is also known as facilitated call center solution. It is a client benefit activity with all the basic components of a call center gave as a system benefit, without the need for on-premise equipment. This incorporates Automatic Call Distributor (ACD), Computer Telephony Integration [CTI], Interactive Voice Response [IVR], Dialers, and CRM Integrations.

Cloud-based call center solution has seen a sensational increment and development in the over the years. Prior, most undertakings used to introduce on-preface call center applications so as to give client bolster.

With the help of cloud-based call center solution, businesses would now be able to have their call center at an outsider server farm, in a remote place, and without the requirement for any on-preface equipment system.

Things To Consider While Choosing A Cloud-Based Call Center Solution

1. Business Objectives

Have a reasonable business objective – what would you like to accomplish, how you like would quantify the target or what parameter would you consider to gauge the outcome. At last, what should be the Return on Investment (ROI)?

Cloud Based Call Center Solution

2. Multichannel

Nowadays multi-channel is very important; it is not advisable to take multiple solutions linked with different channels. The channel that is widely used for customer service is voice broadcasting, live chat and email, social media & video chat. The cloud based call center solution should support as many channels as possible and provide the agents a “Single view “for all customer communications.

3. Ease Installation

The cloud-based call center solution should be easy to integrate with CRM and other analytics tools.

call center software setup

4. Live dashboard & Reporting

Real-time insights into call center operations are needed to take corrective actions. The solution should be able to offer a metric-wise drill-down for key result areas.

5. Mobility

The cloud-based call center solution must work in any geographic distribution. The reports, Analytics & Call center monitoring should be accessible from any location and not bound to just one location – the office.

6. Customizable

In line with custom systems that businesses might have, like a customized CRM, the solution should have the flexibility to integrate and perform as a single system.

Call Center Solutions

Get Here Cloud-Based Call Center Solutions

Sip2Dial is a well-known call center solution company who offers cloud-based call center solution to businesses. Sip2Dial’s cloud-based call center solution allows businesses to manage their call center according to their business need. Sip2Dial allows business to run their call center from anywhere in the world.