Month: January 2019

Open Source Call Centre Software – Get Here For Your Business

Nowadays call centers have become an integral part of any sort of business. Call centers are the places where customers interact with their service/product providers. They put their concerns or seek information from the agents employed there.

In this article, we will discuss on call center software designed an open-source framework. Is it helpful for call centers? How can it be used to improve the productivity of businesses? We will discuss this below.

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What Is Open Source Software?

Open source software is a type of software system that has its source code open. Anyone can use, distribute and modify it as per his/her requirements. There are many open source frameworks, for example, PHP, Bootstrap etc.

When it comes about Open source call center software, nowadays it is being used by most of the contact centers. Sip2Dial’s open source call center software is designed on open-source frameworks to fulfil the needs of small businesses.

Open Source Call Center Software

Why Use Sip2Dial’s Open Source Call Center Software?

1. Customizable

The main benefit of Open source software is that it allows users to customize its features. It allows users to modify its programming as per their requirements. Sip2Dial’s cloud-based call center software is designed on open source frameworks. This allows call centers to set up their own features according to their business objectives. Enterprises can modify this software and get the maximum benefits out of it.

2. Better Support

The open source call center software from Sip2Dial gives you better support as it is easy for quick deployment. Open source software is easy to maintain as it is not complex. Call centers can easily use Sip2Dial’s open source call center software with 24*7 supports.

3. Mobile Friendly

Sip2Dial’s call center software is designed to fulfill the needs of small businesses. Therefore it is mobile friendly and can be operated from various mobile platforms. Today almost everyone uses mobile phones; therefore the mobile-friendly nature of Sip2Dial’s call center software allows call centers to manage their agents remotely.

Call Center Software

4. Enterprise-Grade Solution

Every single industry is unique. The prerequisites and issues inside each are different as much as the arrangements required for them. It is about difficult to make programming that will entirely satisfy the requirements of any one sort of business. Sip2Dial’s open source call center software can be adjusted by the requirements of the business. And it can be altered by business specific needs to make an answer that can address the issues of explicit association.

Best CRM Software For Call Center – Get Here Best CRM For Your SMEs

Best CRM software for call center allows business to build and manage the customer relationship. CRM call center software has emerged as one of the best tools to help call center agent to manage sales, marketing accounting, vendor and other types of operational data easily.

Best CRM call center software is used to find leads in the business by following the prospect and nurture through the sales. CRM call center software is mainly used to maintain the customer support service to boost the sales by storing the essential data from the customer. It helps the call center to provide an excellent customer support system.

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Here, in this article, we will try to explain you detail on how to choose the best CRM software for call center for business.

What Is CRM Software For Call Center

Customer relationship management or CRM software for call center is the type software that helps the call center agent to access the right information and knowledge about the history of the caller or customer to improve the customer experience. CRM software for call center integrates with existing telephone and back-office application.

CRM Software

Businesses are always looking for the best CRM software for call center service. The most important benefits of the best CRM software for call center is it allows call center agent to get all the details about the customer and their needs at real- time.

How To Choose Best CRM Software For Call Center

When a business is searching for the best CRM software for call center, the first concern is the price. The price of the CRM software for call center varies. The vendor offers CRM software according to the need for a business like a number of users and features. It is the business that will decide which features and in what price they should buy the CRM software for call center.

Features To Consider While Choosing Best CRM Software For Call Center

1. Lead Management & Sales

With CRM software you can find new customers from various platforms like social media, inbound calls, newsletter, and website traffic. The CRM software can automatically generate leads as per the requirement of the business. You can easily track your target audience on their various aspects such as duration of browsing, viewing a particular content and searching for a particular product. When you combine all these aspects you will have a clear insight into your clients. Your entire lead management and sales process will be affected with this. Therefore business consultants and leadership managers often suggest deploying CRM software in start-up businesses.

2. Marketing

Most of the CRM software has inbuilt marketing tool for the business communication process like email templates, SMS gateways, small project management tool, and email marketing campaigns. Some of the software also offers call tracking and sales forecasting ability service. This helps the business to increase their customer and sales.

Call Tracking Software

3. Report/Dashboard

While choosing best CRM software for call center, businesses should have checked the reporting and dashboard service. Because most of the CRM software has reporting functionality and some of have excellent Dashboard with live reporting. Make sure that you choose the best CRM software for call center business that and import and export needs is can adapt easily with a system.

Sip2Dial Provides Best CRM Software For Call Center

Sip2Dial is one of the leading call center solution providers who offer the best CRM software for call center for an effective customer communication service. Sip2Dial offers budget-friendly CRM software for call center business to become more personalized customer experience. It helps the business to retain customers and expand the customer relationship of their organization.

Bulk Texting Software – Get The Best Texting Software Here

Sending bulk SMS through bulk texting software has been trending for the past few years. Many businesses are thought that SMS is dead. But it is still alive and active. SMS is one of the easiest and budget-friendly marketing tools for business to connect with their customer. Bulk texting software helps businesses to reach their target audience easily at one click.

Bulk texting software enables the business to send and receive the message from any website from across the globe. And by using business bulk texting software you can create promotional campaign for better customer experience. In this article we will discuss bulk texting software thoroughly and how it benefits your business to increase your customer experience.

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Bulk Texting Software

Bulk texting software is a type of software system that allows business to send a message to a large number of people or group at the same time in a single click. The bulk texting software solution is interfaced with SMS gateway to deliver the message.

Bulk texting software helps business to increase customer engagement service, promotion of product or service, and deliver important alerts to their customers. It is a platform which allows business to increase their ROI. It helps the business to create the brand value of their product or service.

Bulk Texting Software

Why Bulk Texting Software Is Recommended For Business?

1. Global Reach

Bulk texting software allows business to send a message to any geographical distribution. It is one of the best tools to reach the customer around the world. It helps the business to make their presence in the international market.

2. Budget-Friendly

The bulk texting software is cost-effective to use. With a small investment of money, it helps the business to reach the large group of the audience within a small time. The bulk texting software is available according to the business need. As compared to traditional medium the price of bulk texting software is low & suits small businesses budget. It can save your large amount of money for an organization.

3. Easy installation

The bulk texting software is easy to install in systems. When systems are coordinated, entrepreneurs can concentrate on planning the correct communication encounter, as opposed to working starting with one region of the business then onto the next. This additionally benefits your representatives, enabling designers to use pre-manufactured codes to meet future SMS and communication necessities.

Price Of Bulk Texting Software

4. Personalization

Messages can be customized to the advantages and conveyed to their pockets inside seconds. They can likewise be customized depending on the client’s past record conduct and socioeconomics. They can even be area based just as separately etched dependent on various stores and distinctive districts of the nation. To attempt and accomplish this dimension of personalization in some other type of advertising would be an expensive exercise. With bulk texting software, it can improve the situation no additional expense just as having a remarkably amazing effect on the customer.

Conclusion

In this digital world, consumers are active on mobile phones or smart phones constantly. SMS is becoming the most essential part of the communication process. Bulk text messaging software helps the business to reach each and every generation with their needs. Thus bulk texting software is the easiest and most proffered choice for personal communication. It is the most ideal procedure to reach the target customer.

Voice Blast Software – Get VBS For Your Business Now

Nowadays voice blast software is one of the easiest one times message sending service solution through advanced communication technology to different community or groups of customer or member. Businesses use Voice blast software to sends pre-recorded message to thousand customers at one click. Voice blast software is required for various types of business and organizations to broadcast message in case of an emergency or for any new product. It enhances the business sales by broadcasting a message to the customer easily.

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Voice blast software is as much important as the mass marketing project and commercial business. It allows a commercial business to broadcast its new product alert, sale offer to its customer without any delay. The commercial organization always wants to increase their sales and profit and also to increase their brand value. These goals can’t be achieved without proper communication process with its customers. Thus voice broadcasting software helps the business to improve their sales and customer by reaching their target audience. Voice blast software is also helpful for mass marketing project by sending a message about the product or service very easily and smoothly.

Voice Broadcasting Software

In this article, we will discuss thoroughly on voice blast software and how Sip2Dial voice blast software helps business to increase their sales.

Voice Blast Software- Definition

Voice blast software is a modern communication software service that uses computer technology to send a pre-recorded message to a thousand people at the same time. The voice blast software can be used in most of the business to send alerts about any emergency service or issue. It can also use in to send any new marketing to advertise the product or service.

Sip2Dial is a well-known call center software solution provider who offers voice blast software to businesses to make their communication process easy. Sip2Dial’s voice blast software helps the business to advertise their product or service to a thousand numbers of people at once. It allows businesses to reach their target audience in a short period of time.

Benefits Of Voice Blast Software

1. Consistency

Calling each and every people for alerting and promotion of product can’t possible. It wastes your time and money as well as the involvement of human power. Voice blast software is the easiest mode of the communication process to reach a large volume of an audience in a single click. It can take away to the customer’s mind easily.

Voice Blast Software

2. Budget-Friendly

The cost of voice communication always plays an important feature as they help to connect with the customer no extra set up. The automated calling process doesn’t need any setup by the operator. The business can choose the voice blast software at reasonable price according to their business need. Voice blast software is a onetime investment and long last benefits.

3. Marketing Tool

The voice blast software let you synchronize and access to numerous customers. It allows you to customize your voice messages (promotional/informational) and send them to your target audience. Businesses can easily determine when their clients will be available to receive the messages. Therefore voice blasting can play a crucial role in scheduling the messages and broadcast them in a bulk way. Voice blast software is now being regarded as one of the important marketing tools for contact centers.

Hosted Call Center Software – Get The Best-Hosted Call Center Software For Call Center Business Here

Nowadays hosted call center software is gaining popularity across the call center industry. Businesses are switching to hosted call center software for the productivity of their call centers.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

Hosted call center software is generally called call center software that is hosted on the cloud. It is also called cloud-based call center software. In this blog, we will discuss on Sip2Dial’s hosted call center software and its advantages for start-up businesses.

How Sip2Dial’s Hosted Call Center Streamlines Start-Up Call Centers

On the basis of deployment, the cloud can be distributed into 3 parts. Here are the three parts mentioned below.

Public Cloud

The public cloud allows service providers to get access to the application and online based storage available to the general public. The adoption rate of public cloud is more due to the ease of access and fast. There are other benefits of a public cloud system as well that includes scalability, reliability, flexibility, and location-independent services.

Cloud Hosted Call Center Software

Private Cloud

In Private cloud, the infrastructure is generally managed by the service provider or via a third party. Private cloud is secure hence corporates utilize it to protect their privacy. With a private cloud, businesses can easily have better control over their work, data, and staffs. It also prevents data loss as well.

Hybrid Cloud

The hybrid cloud is the combination of both public and private cloud. It facilitates enterprises to use the features of both public and private cloud. Call centers can utilize the public cloud for accessing everything that is available on the general domain. They can also use the private cloud for protecting their private data without spending much on traditional systems.

Challenges Before Hosted Call Center Software

Data Security

Nowadays data security is important for every business. The IT industry is facing many issues regarding data security. Therefore it is one of the major challenges before cloud hosted call center software. For government organizations, private companies, and sensitive information, the cloud has become essential.

Popular Belief System

There are many enterprises who still believe that on-premise based systems are better than cloud hosted call center software. Therefore it becomes a popular belief that creates a barrier in front of cloud-based systems. Small businesses think that cloud is a complex thing, therefore, they often switch to traditional communication systems.

Cloud Call Center Solution

Issue Of Integration

Cloud-hosted call center software faces many challenges and integration is one of the major challenges. In this era of IT revolution, businesses want software systems that can perform multiple actions without hassles. Therefore integration with various CRMs, applications and devices can improve the productivity of the cloud-based call center software. This will help businesses to manage their leads through various channels.

Customer Experience

Customer experience is the main barrier before cloud-based systems. If you deploy cloud-based systems but fail to give good experiences to your customers, then it might put a bad impact on your brand. Customer experience entirely depends on how you treat your customers and address their issues. We often see businesses using advanced marketing methods fail to build a solid customer base.

Key Benefits Of Cloud-Based Call Center Software

Fast Deployment

As no framework is required for the organization based on cloud facilitated systems consequently, the whole setup should be possible at a lot quicker pace.

Adaptability & Flexibility

Cloud-hosted call center software helps organizations in scaling up or down, in light of client traffic and business prerequisites.

Cloud Hosted Call Center

Supports Remote Work

Cloud-based call center software enables representatives to work and manage every single task from home. Managers can also remotely guide them with cloud-based call center software. This enables call centers to hire more seasoned agents with numerous language speaking skills in different parts of the world.

Improved Productivity

With On-premise based systems, businesses face a lot of difficulties to set up heavy and bulky equipment. But hosted call center software requires no major hardware deployment. Businesses can easily manage their employees via mobile and from any part of the world. When employees are managed properly, the productivity of the call center increases. Cloud-based call center software does not require any maintenance or arrangements for debacle prevention.

Better Customer Experience

With cloud-based call center software, your agents do not require to manage their callers remaining at one place. They can address their customers from any part of the world. With cloud technology, they can give better information to the customers more conveniently. Customers can easily get their issues resolved with hosted call center software.

Get Sip2Dial’s Hosted Call Center Software

Sip2Dial is a leading cloud hosted call center software provider in India. If you are looking to set up your own call center, you can utilize Sip2Dial’s call center software to streamline your business. To use Sip2Dial’s call center software, you need to register with Sip2Dial to get a free trial benefit for 30 days. After thoroughly exploring the various features and advantages of Sip2Dial’s hosted call center software, you can buy the premium version.