Month: January 2019

Best Text Messaging Service – Get The Best Text Messaging Service Here

Today we all are familiar with text messaging. It is the easiest and quickest method of communicating any sort of text messages. Conventional telephony system allows us to send text messages via our mobile phones for personal purposes. But this process is not used in the commercial sectors. Businesses require Bulk SMS sending which is not possible via traditional text messaging systems.

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Therefore to achieve their goals businesses depend on Text messaging software. Text messaging software allows businesses to send Bulk SMS to hundreds of recipient at the same time. But sometimes it becomes difficult for small or start-up businesses to choose the best text messaging service in their region.

There are many text messaging service providers available nowadays. To choose an affordable yet reliable text messaging service is not an easy task. Businesses need to analyse things comparatively before making a decision. In this blog, we will tell you about Sip2Dial, the best text messaging service provider in India. We will discuss on features and advantages of Sip2Dial’s text messaging software here.

Bulk SMS Texting

Administrative Features of Sip2Dial’s Text Messaging Software Services

Workflows

For businesses, creating workflows is important. The cloud-hosted Text messaging software allows you to make any type of workflow virtually.

Segmenting

With the subscriber segmenting feature, administrators can divide recipients based on various aspects to streamline the instant messaging process and improve the productivity of their team.

Analytics

The subscriber analytics feature empowers small businesses to track the patterns of customers and show the information of clients with responsive subscriber graphing tools.

Analytics

The messaging analytics is one of the best administrative features of Sip2Dial’s business text messaging software. It allows businesses to track their achievements and goals.

Business Text Messaging Software

Why Sip2Dial Is Best For You?

Highly Responsive

  1. Highly responsive on mobile and PCs due to friendly UI.
  2. Designed to emphasize multiple conversations
  3. Becomes responsive when agents need to be alerted.
  4. Helps businesses to collaborate with branches and transfer conversations.

Easy To Manage

  1. It is easy to set-up without any bulky hardware installation.
  2. It is user-friendly due to its open-source interface.
  3. The mobile compatible dashboard allows you to see current statistics and wait times.
  4. You can access your Bulk SMS account anywhere.

Robust Functionality

  1. Surpass geographical hurdles and reach your target audience.
  2. Create one to one conversations with group broadcast messages.
  3. Personalize your text messages without spams and errors.
  4. Supports data encryption and cloud access when required.

Text Messages

Employees Friendly

  1. Capable of handling multiple conversations.
  2. Gives response when employees are occupied.
  3. Facility to analyse customers’ history.
  4. Ability to integrate with other systems and applications.

How to Get Sip2Dial’s Text Messaging Software

Unlike other text messaging service providers, Sip2Dial gives you the best value on your investment. You do not need to spend your money before trying our Text messaging software freely for 30 days. Remember 30 days is a long time because other providers provide only 15 days free trial facility. If you want to know the pricing structure, you can chat with our experts. And after that, you can fill the registration form for a free Trial. Now you can explore the features and benefits of Sip2dial’s text messaging software.

Call Management Software – Manage Your Call Here

The secret of every successful business is an effective communication strategy. Business always needs to communicate with the customers, which improve the relationship between the organization and the client. Call management software can help business to gain more success as well as customer base intact.

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Today most of the businesses are using call management software to make the presence in the international market. It allows the business to deal with inbound calls more effectively which result in the growth of productivity. It saves a lot of time of the agent as well as keeps the customer satisfied. Call management software help the business to strengthen the bond between the company and the client. In this article, we will explain about call management software and its features that manage calls of the business.

What Is Call Management Software?

Call management software is a type of cloud-based call center software that businesses use to automate the process of customer support system. Call management software generally works on the internet and there is no requirement of any PBX system. All the telecommunication application, storage, and switching procedure are hosted by the provider and they are working telecommunications applications, switching, and storage is hosted by a third-party and they are working over the public internet. As we know call management system works on the cloud it will protect all the data.

Features Of Call Center Management

1. Interactive Voice Response (IVR)

Today IVR is one of the essential features for a call center business. Every industry has some common interactions which can be automated. With the increased use of mobile customer always looks to manage their own interaction. IVR allows business to automate the routine interaction and save the price of the operating process.

Interactive Voice Response

2. Automatic Call Distributor (ACD)

Automatic call distributor allows business to match and routes the inbound calls to the right location and agent or department. ACD has the ability to process and manages large call volume than the call operator. ACD can be programmed according to the company’s criteria like the response to IVR, daytime, location and other factors.

3. Skill-Based Routing

Generally, the customer always needs the best customer service. Thus they always want their call should send to that agent or department that serves the best service for their problem. Skill-based routing features of call management software allow business to route the call based on skills of the department or authority. As a result, this saves the time of both the customer and the call center. Skill-based routing ensures customers for effective service.

4. Real-Time Monitoring And Analysis

The day-to-day conversation between the call agent and the customer defines the image or reputation of organizations. A good CMS allows call management software for real-time monitoring of inbound and outbound communication. This helps the customer to queue their calls and keep it on the top of the interface. This helps the management team of the call center to easily analyze the usage statistics and performance with the help of the call management software. This allows the business to trail the performance of inbound, outbound as well as extension-to-extension calls.

Call Center Monitoring

5. Call Recording Software

The call recording software helps the business to reduce the use of manpower that needed for call monitoring performance. Call recording software allows call operator to monitor the call in real-time. Without call recording software, business needs to double its staff for call monitoring.

Sip2Dial’s Call Management Software

Sip2Dial provides call management software solution to the business who wants to set up their call center for their customer service. It helps the business to manage their all inbound and outbound calls automatically. Sip2Dial offers budget-friendly call management software that helps the small business and startup companies to run their call center with the advanced features. It allows the business to create their brand image with the effective customer support service.

VoIP Call Center Software – Get Here The Best VoIP Call Center Software

Nowadays every business uses VoIP call center software to make communication easy. It is gradually replacing the conventional telephony system in the call center. Voice over internet protocol (VoIP) transmits voice or multimedia over the internet. Call centers are using VoIP communications to route and manage calls.

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The business value of a call center has been changing according to years. The cost of the center is only important for the business at the entry level. Today the business gives priority to revenue generation, brand creation, and customer satisfaction. VoIP call center software meets the need for this new generation call center. It mainly eliminates the hardware acquisition and maintenance cost, automatically monitoring and managing the resources to reach their target.

With this article, we will discuss thoroughly on the main features of VoIP call center software.

Features of VoIP Call Center Software

1. Mobile Applications

It is one of the most important features of VoIP call center software to increase the sales without sitting on the desk or office. It manages business sale outside the organizations. The mobile application is an attractive feature of VoIP call center software. It can manage your call center software in mobile such as conference bridge, manage calling system.

VoIP Mobile Software2. Dashboard & Reporting

The dashboard and reporting features are essential for those businesses that require a call center environment in their organizations. Generally, a group or more than 3 people who handle the inbound calls for the organization need this dashboard and reporting capabilities of VoIP call center software.

3. Call Logging

Call logging features of VoIP call center software allows business to collect and save all the information regarding the calling process whether it’s inbound or outbound call of the organization. This feature shows the raw data such as calling time; call duration, calling the station and many more. It is easy to read and understand. This feature helps the management of an organization to identify the issues related to the process of calling & its solution.

4. Softphone Technology

Softphone technology allows businesses to make the calls from outside from their organization with the help of various devices like laptop or tablet or mobile phones. It helps the business to intercom with coworkers, clients, and customer with the softphone technology after it was installed in the device. With the help of softphone technology, it shows that all outbound calls are coming from the organizations working number. It allows business to work their employee remotely from any geographical distribution.

VoIP Software

5. CRM Integration

CRM integration feature gaining popularity day by day as most of the business using cloud-based platforms. It saves the huge time of the organization and can integrate with a wide range of things such as click-to-dial, save call recording in CRM, etc. it is very important to understand about the CRM integration as there are multiple layers of integration. This helps the business rapidly to respond to whatever service the client needs.

Conclusion

The main purpose of a call enter is customer management. This functioning procedure is depending on the brand that represents the company or business. With the help of VoIP call center software business can engage with a home-based agent from the different geographical area.

Cloud-Based Call Center Software – Get The Best Cloud Call Center Software Here For Your Business

In this digital period, most of the businesses are still using old technology and call center software to communicate with their customer. But this process is not suitable for today’s business communication process as you know there is a lot of competition in the market for being number one. Cloud-based call center software is a modern and one of the best options of on-premise call center software. It provides numerous business benefits to organizations who want to reach their target audiences and their needs.

Sign Up For A Free Trial of Cloud Call Center Software & Tune Up Your Business for Performance & Efficiency!

With the help of cloud-based call center software, businesses can host their call center at a third-party data center, in any geographical distribution. There is no need for any on-premise hardware system for this. The small and medium-size business can also use the cloud-based call center software as its infrastructure cost is low. And it can protect all the important data from fraud. It helps the business to increase their productivity brand value. In this article, we will discuss thoroughly on cloud-based call center software and its benefits.

What Is Cloud-Based Call Center Software?

Cloud-based call center software is also known as hosted call center software. Cloud-based call center is hosted in the cloud through a service provider. Businesses can access the service through an app that is installed in their computer or mobile. Cloud-based call center solutions rely on the internet, unsurprisingly, hosted in the cloud by a business phone service provider. Users can access the service through an installed app on their computer or mobile.

Cloud-Based Call Center Software

The call center’s data is hosted on the cloud, and the corresponding servers either belong to the service provider, or to the third party. Sip2dial is a leading call center solution provider offers cloud-based call center software solution to call centers. Sip2dial provides budget-friendly cloud-based call center solution for every type of business that is integrated with the various software systems which deliver seamless customer service. There is no need for any hardware which eliminating the maintenance price and problem.

Benefits Of Cloud-Based Call Center Software

1. Fast Deployment

The cloud-based call center software provides out of the box solution. The cloud call center software application is ready to function. The call centers just need to access the application. The cloud circumvents many of to function. It starts with a few clicks only; there is no need for any hardware system to access the service.

Cloud Call Center Software

2. Scale Up & Down

The cloud-based system is ready to work every time. Cloud service providers construct large data or network centers to manage their customer’s resources. As cloud-based call center software is Free from third parties, they are more secure, reliable and convenient to use. You can store unlimited data on the cloud. In simple terms, you can get an adequate amount of resources and support from your service providers. Later on, you can scale the resources as per your requirements. For example, if you are a startup you can utilize the limited features of your software. At the same time, you will have the extra features that you can utilize when your business grows large.

3. Remote Agent

In contact centers, remote agents are plays an important role. Remote agent program allows business to expand their recruitment procedure throughout the country or even around the world. This helps businesses keep a regional agent with better skill and language speaking at a lower price.

Conclusion

Cloud-based call center software helps call centers to move on an Omni channel call center which connects the entire customer’s touch point. Through cloud-based call center software, the customer can easily move from one channel to another. In the coming years, you will see that the business world will shift from on-premise contact centers to the cloud-based contact center.

Outbound Call Center Solution – Get Here Best Outbound Call Center Solution With Tips For A Successful Campaign

Call centers are the new marketing channels today. Every business is relying upon call centers nowadays. But there are two main types of call center solutions. One is inbound call center solution while another is outbound call center solution.

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Inbound call centers basically manage the incoming calls and messages of customers while outbound calls are made by agents to customers. The main goal of outbound call centers is to promote a particular product, service or provide information about any policy or event.

In this blog, we will discuss some processes to help businesses make their outbound call campaign successful. Hence let’s see how you can utilize Sip2Dial’s outbound call center solution and boost the productivity of your business.

Outbound Call Center Solution

Tips For A Successful Outbound Call Campaign

1. Set Your Goals

Firstly you need to set your goals before starting your outbound call campaign. For a business, it is important to decide the target audience, the duration of the campaign, the goals of the campaign etc. For example; if you have an E-commerce business, you should decide your targeted area, people and the budget you want to invest.

2. Organize Your Data

Secondly, you need to gather the data of your target audience like from what age group they belong, how their psychological status is and how they use mobile phones. After you gather their phone numbers and Email IDS, you can divide them into specific groups (on the basis of various aspects such as age, gender, and activity). This will help your agents manage each and every customer as per their needs.

DID Number

3. Use CRM Software

Nowadays business consultants and industry pros suggest using CRM software. CRM software gives you the power to see the history and current status of your campaign. You can see in which areas your campaign is lacking or how customers are reacting to your outbound call campaign. CRM software is one of the best outbound call center solutions for small businesses.

4. Track Your Agent’s Performance

You can use various ways to track the performance of your agents. But call tracking software and CRM can give you an edge over all options. With call tracking software you can track the source of your leads coming and CRM software will give you the insights of your customers. Call recording is also an important tool to discover the quality of your calls by listening to the agent-client conversations.

Call Recording Software

5. Deploy Dialer Software

Finally, you can utilize auto dialer software to help your agents to make calls to your customers without any agents. Voice broadcasting and Dialer software can be integrated to address your customers when your agents become occupied.

Get Sip2Dial’s Outbound Call Center Solution

Sip2Dial is one of the leading outbound call center solution providers in India. You can visit our website to know more about our product as well. But to register with us, you need to fill up the registration form. After this, you will be able to use Sip2Dial’s outbound call center software on a Free Trial basis for 30 days.